We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Exceptional Service” 5 of 5 stars
Review of African Pride Melrose Arch Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save
You added African Pride Melrose Arch Hotel to your Saves list
African Pride Melrose Arch Hotel
5.0 of 5 Hotel   |   1 Melrose Square, Johannesburg 2196, South Africa   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Book Early and Save 20%
Ranked #9 of 71 Hotels in Johannesburg
Johannesburg, South Africa
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Exceptional Service”
5 of 5 stars Reviewed November 12, 2012

Ideally situated near restaurants and in the midst of the hip Melrose precinct. The standout features are the tables in the pool for a "dipping" experience whilst dining. The Library Bar for its intimacy and ambiance. Regretfully a heavy downpour of rain did create havoc. The two rooms we were initially checked into had water leaking in and the Melrose precinct had a power failure for the entire evening. Nevertheless the hotel was well equipped with a generator which adequately made the hotel function at 90 percent. What stood out for me is how management went about managing during this stressful time. Since the rooms leaked they kindly moved us three times to a room that we were satisfied with. All of this was done with no fuss. Because of our inconvenience Samuel politely offered us a free nights accommodation with breakfast. Thank you Samuel, it was a wonderful gesture. You were the star of our trip. Keep on smiling :)

We had a wonderful dinner at the March restaurant. Great quality of food, albeit pricey. Thanks to Fifi for looking after us.

We had arranged a special breakfast and thanks to Hanroe for catering to our special dietary requirements by acquiring halal meats the day before. Again well done Fifi.

Finally thanks to Mangi at the front desk for all of his assistance

Room Tip: Face the pool area towards the end of the passage
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, November 19, 2012
Dear Seedat

After an incredibly stormy weekend….your excellent feedback was well received by the TEAM!
We really appreciate your amazing comments and for staying with us!
When situations like this arise, it is how we react, the TEAM were equal to the task.
Please accept my apology for the power issues experienced during your stay, we were affected by the electric storm in JHB.
I look forward to personally welcoming you back soon!
Kind regards
Jean-Claude & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

345 reviews from our community

Traveler rating
    185
    106
    35
    11
    8
See reviews for
37
105
29
147
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Suffolk
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 10, 2012

We stayed at the Melrose Arch Hotel for two nights in October and it is a fabulous contemorary hotel. We had a deluxe room which was very impressive, infact as nice a room as I have ever stayed in, for me it had the wow factor. The bathroom and shower were superb and came with it's own rubber ducks which was a clever, amusing little touch. The bathroom / bedroom is open plan ( there is a curtain you can pull across if you want to) with a seperate shower room and toilet. The hotel is in a gated area which has everything you could possibly need in the way of restaurants, bars and shops and lot's of atmosphere. The staff get a ten from me as does the breakfast. Would I stay there again? Yes, for sure I would, would I recommend it? absolutely.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, November 19, 2012
Dear Suffolk Stella

My TEAM really appreciate your kind words, and are elated to hear that you had such an incredible experience at our hotel!
We have some exciting developments at the hotel coming soon, to ensure that we continue to offer a unique and dynamic product to all who visit!
I look forward to welcoming you back – safe travels!
Jean-Claude & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
namibia
Top Contributor
68 reviews 68 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 6, 2012

This is a really good hotel and it is conveniently located. The design detail is beautiful. the rooms are fantastic. Staff are well trained and very professional. The only complaint I have is that our room keys would be cancelled every afternoon and we both ended up going back to the front desk every afternoon, after first trying the room, to have the room key reprogrammed. We were told that we had demagnetized our keys with our cell phones but this is simply not true. This is the only hotel in the hundreds we've stayed at where this has happened. And it happened every day at the Melrose Arch hotel. It costs 150 rand to take a taxi from this hotel to Sandton shopping center. We enjoyed everything about this hotel except for the key issue. Food was good.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, November 8, 2012
Dear Globaltraveller62
Love your comment - fantastic, well trained, professional - music to my ears!
I am extremely proud that the TEAM delivered such an amazing experience for you to enjoy such a memorable stay at our hotel!
We have had our entire door lock system audited, to resolve the inconvenience caused with your key, please accept my apologies for this.
Our courtesy shuttle runs through to the Gautrain station in Sandton, we are in the process of reviewing this service to improve the offering.
Thanks for your review and for staying with us, the TEAM look forward to hosting you again!
Best regards
Jean-Claude & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Albans, UK
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed at the Melrose Arch for one night on a transit to the Game Reserve. The hotel was recommended by the travel agent as I did not know where to stay in Joburg in terms of safety. The hotel is in a little gated town where all the restaurants, shopping malls, office blocks, hotels and apartments are in one place. Once you're through the gates, you feel like you're in a different world. The hotel is a very modern, contemporary and unique. If you're stopping by Joburg for a night or two then this hotel might be the one.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, November 6, 2012
Dear Kaymet
We are the one!! Thanks for your excellent feedback! The hotel is also very close to all major logistical access points in JHB – we offer a courtesy shuttle Monday’s through Friday’s to the Sandton Gautrain station. I am very pleased to hear you had such a great stay, and wonderful experience, in our beautiful country!
Thank you for your staying with us, we look forward to welcoming you back soon!
Kind regards
Jean-Claude & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BenAhmed
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 4, 2012

We stayed at this hotel twice, once for one night, then a week later for 2 nights.

The front desk team were great, on hand to offer any support needed. The door staff so polite and very helpful.

Evan? has a great team of waiters and they are very keen to ensure you have a great meal.

The breakfast really is one of the best I have ever had in any hotel, more choice and everything such top quality. The Cap Classique was great way to start the day, as were the oysters, cured meats, fresh fruit and thats all before you order your hot breakfast. Suck a pleasure.

The rooms are nice, have a modern feel, I would prefer a seperate bathroom and non see throgh doors/mirrors to the shower.


Its expensive, but you do get what you pay for so it is fair.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, November 6, 2012
Dear Ben Ahmed
Everyday should start with Bubbly and Oysters!
What makes us proud, and keeps us on our toes are service related comments. The TEAM continue to work on service delivery to ensure that your experience at the hotel is memorable.
We are elated with your feedback, thank you for staying with us while in JHB – we look forward to hosting you again!
Kind regards
Jean-Claude & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 2, 2012

I've used this hotel on quite a few occasions and most likely to use it on several more. The location is great and some really good restaurants just across the road - one is spoilt for choice. The Orient, which serves pan-Asian cuisine is by far one of the best places I have sampled eastern cuisine in. Moyo, the African restaurant is pretty good too.

Rooms are very nice and roomy. The bath tub almost in the room was a bit disconcerting at first, but one gets used to it soon enough.

The bar is lovely and offers a great selection of drinks. Service at the bar is pretty good too. Menu choices are a bit restricted, especially for a vegetarian. But with the choice of restaurants nearby, it does not matter too much.

Overall, the Melrose Arch precinct is great, but about a quarter the size of Sandton. One tends to outgrow the place fairly quickly if one is a regular visitor or plans to stay for a long time.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, November 5, 2012
Dear MiiTMO
Thanks for your amazing feedback and for staying with us while in JHB!
I am sure you will enjoy the new extended vegetarian options we have recently added to our Library Bar menu, our March Restaurant has also just won best dish of 2012, at the Taste of Johannesburg.
The Hotel and Melrose Arch precinct has a myriad of activities to offer, from business to leisure - should you wish to travel through to Sandton, we also have a courtesy shuttle Monday’s through Friday’s.
Look forward to your next visit!
Best regards
Jean-Claude & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to African Pride Melrose Arch Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about African Pride Melrose Arch Hotel

Address: 1 Melrose Square, Johannesburg 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Johannesburg
#8 Business Hotel in Johannesburg
#8 Family Hotel in Johannesburg
#9 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — African Pride Melrose Arch Hotel 5*
Number of rooms: 118
Official Description (provided by the hotel):
African Pride Melrose Arch Hotel has become an international destination in its own right, attracting discerning GUESTS who take pleasure in modern elegance and sophistication. Sheer style and individuality is what redefines the travel experience when staying at Africa's first truly HIP 5-star Hotel. The luxurious African Pride Melrose Arch Hotel, Johannesburg, South Africa is situated within the exclusive urban Melrose Arch lifestyle development, a "city within a city", that offers an extensive array of shops and restaurants to be explored. So, if shopping is on the cards, you couldn’t ask for a better position. The entire Melrose Arch precinct is patrolled by 24 hour Security and monitored by CCTV surveillance for peace-of-mind comfort. If you want to arrive in style, simply book a transfer in one of our luxury vehicles. Alternatively, catch the courtesy shuttle from the Gautrain station straight to the hotel where you immediately feel the pulse of urban Africa. Engulf yourself in the trendy precinct that is Melrose Arch, which offers GUESTS everything and more at your doorstep. Loosen your tie and make your way outside to the Pool Bar. Make use of our complimentary internet access, take off your shoes and have lunch at our unique tables that sit in shallow water; perfect for that midday cool down. Want to get out and explore? With the vast attractions that Johannesburg has to offer, why not visit the nearby Military Museum or the musical landmark of Sophia Town; both of which have played huge roles in the history of our country. With so much to do within close proximity, a visit to our own March Restaurant is a must and offers a truly sensual dining experience; where décor meets a whimsical fusion of international flavours and cooking techniques.Too early for bed? Make yourself comfortable in the leather couches of the Library Bar. Indulge in a nightcap and be kept company by a selection of great authors. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Cheap Tickets, Priceline, Hotels.com, Orbitz, TripOnline SA, Despegar.com, Agoda, Travelocity, Odigeo, Venere, Tingo and South African Hotels so you can book your African Pride Melrose Arch Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
African Pride Melrose Arch Hotel Johannesburg
African Pride Melrose Arch Johannesburg

Owners: What's your side of the story?

If you own or manage African Pride Melrose Arch Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.