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“simply heaven” 5 of 5 stars
Review of Saxon Hotel, Villas and Spa

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Saxon Hotel, Villas and Spa
5.0 of 5 Hotel   |   36 Saxon Road | Sandhurst, Johannesburg 2196, South Africa   |  
Hotel amenities
Ranked #5 of 71 Hotels in Johannesburg
Brussels, Belgium
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“simply heaven”
5 of 5 stars Reviewed December 9, 2012

There is no other way to describe our experience there then saying we felt inside the hotel like in heave. I'm a frequent traveller and have stayed in 5 stars hotel (or so called ) all over the world and i have to say that this is one of my best experience whether we talk about the room, the property or the service.
First of all we were welcomed by a wonderful member of the staff, Ludovic who we highly recommend. Not only was he making sure that everything was perfect and that all our questions were answered but he reached all our expectations and even more.
For exemple I had forgotten some table i had to take for malaria and in less then 30 min Ludovic sent a car to a local pharmacy and bring it to us. just an exemple of how helpful he was and always with a smile. Also he spoke a very good french.
Upon arrival , there was a bottle of champagne waiting for us in the room.
The room itself was incredible, beautiful furniture, comfy bed, luxurious bathroom, i had never seen anything quite like it and i know what i'm talking about when it comes to great hotels.
The rooms and property are super clean, the different pool areas are wonderful as well as the terraces you can have lunch or afternoon tea at.
THere is also a good gym which is free of charge.
You will feel safe in this place as there is very high (but discreet) security around this hotel.
The breakfast was simply delicious with a lot of choices, as well as the dinner was.
i hightly recommend this hotel for anyone looking for high standart and personalized service.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George C, Manager at Saxon Hotel, Villas and Spa, responded to this review, December 14, 2012
Dear Alx567,

Thank you for your wonderful review on TripAdvisor.

We are pleased to hear that we have exceeded your expectations and we hope to welcome you back to The Saxon time and again. Unfortunately Ludo is no longer with the hotel but rest assured that his colleagues will be just as helpful.

Should you require any assistance please do not hesitate to contact us on sales@saxon.co.za

Best regards
George Cohen
Managing Director - The Saxon Boutique Hotel, Villas & Spa
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246 reviews from our community

Traveler rating
    211
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    5
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Catalkoy, Turkish Cyprus
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 21, 2012

We have stayed here a few times before but it is an ever changing animal. David Higgs, the chef there, has now opened a fine dining restaurant upstairs called Five Hundred.....it was excellent, the Joburg equivalent of Le Manoir de Quatre Saisons, we were both very impressed. The rooms maintain their quality and the Spa was a good experience for us. Presently the main restaurant is undergoing renovations but the set-up is still very good, and the works did not disturb us at all. We find the staff friendly and informative always very helpful. We will be back.

Room Tip: Personal choice whether you like to be apart at a villa or in the main building. Our choice would be...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaxonBoutique, Manager at Saxon Hotel, Villas and Spa, responded to this review, November 26, 2012
Dear Cyprusmal

Thank you for your wonderful comments on TripAdvisor.

We are pleased to hear that again your stay with us was most memorable and we hope that we will welcome you back to The Saxon very soon. I will pass on your feedback to David and the rest of the team. Thank you very much.

On your next visit please do let sales@saxon.co.za know as we would like to exceed your expectations of the Saxon even more.

Kind regards,
George Cohen, Managing Director
The Saxon Boutique Hotel, Villas and Spa
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Top Contributor
143 reviews 143 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed November 18, 2012

As you might expect, this hotel is seriously good! It's in a secluded setting in the prosperous suburb of Sandhurst with beautiful grounds leading out from the infinity pools that adjoin the main house. By the entrance to the main house there is a spectacular aerial walkway that takes you through the trees to three separate villas which have further suites and spacious common areas.

The service is impeccable - helpful, intelligent and friendly - without a hint of the underlying arrogance that can spoil the service in many other top flight establishments. The suites in the villas are delightful, with a spacious main room, private patio and an open plan bathroom area that is cleverly designed still to be discreet.

We entertained a number of guests to dinner in the dining library and the meal was well up to the standard that you might expect, both in terms of the quality of the food and the presentation of the dishes.

If, like me, you visit the Saxon on a business trip you have a dilemma - do you tell your other half all about it? Because if you let on about how wonderful it is, it's pretty certain you'll find yourself coming back together for a vacation trip!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaxonBoutique, Manager at Saxon Hotel, Villas and Spa, responded to this review, November 19, 2012
Dear SixNineOne,

Thank you for your wonderful comments on TripAdvisor.

We are pleased to hear that you enjoyed your stay with us and we hope that we will welcome you back to The Saxon very soon, along with your partner dispite the dilemma as we would love to welcome you back on a more relaxed basis. I will definitely pass on your comments to our team.

On your next visit please do let sales@saxon.co.za know as we would like to exceed your expectations of the hotel even more.

Kind regards,
Miguel Brunido, Sales Manager
The Saxon Boutique Hotel, Villas and Spa
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Johannesburg, Gauteng, South Africa
Senior Contributor
21 reviews 21 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 4, 2012

The spa at the Saxon is very disappointing. Staff are not attentive, not properly trained, not effective at communicating and generally disinterested. Restaurant is ok though. Nice steaks and fair service. Waiters need to be better versed on the menu, food origin and preparation and wines.

Very, very disappointing. We expected much more. Good window dressing, but poor execution. Just like the Westcliff.

Room Tip: No tips for the selection of a good room.
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  • Stayed December 2011, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaxonBoutique, Manager at Saxon Hotel, Villas and Spa, responded to this review, November 13, 2012
Dear PieterP,

Thank you for your commentry on the Spa at The Saxon Boutique Hotel, Villas & Spa.

We would like to take this opportunity to apologize for the disappointment that you experienced on your last visit. We would like to assure you that this is not the normal standard of the Saxon Hotel. The Saxon Spa always strives for faultless service and we will endeavor to ensure that this does not happen again. Corrective measures are already in place. When considering another appointment at The Spa, please contact the manager Wesley Grobler directly on wesleyg@saxon.co.za as he will ensure that you are well taken care of.

We hope to welcome you back soon and to extend the service that is expected from The Saxon.

Regards
George Cohen - Managing Director
The Saxon Boutique Hotel, Villas & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 22, 2012

The Saxon Boutique Hotel, Villas and Spa offers unparalleled luxury in a tranquil environment. Appointing high-level detail and sophistication in decor throughout the hotel, it is no doubt one of the premier luxury hotels worldwide. The cuisine and service are, as expected, of high standard and the staff always professional.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaxonBoutique, General Manager at Saxon Hotel, Villas and Spa, responded to this review, October 26, 2012
Dear Tebogo K,

Thank you for your wonderful review on TripAdvisor.

We are pleased to hear that we have exceeded your expectations and we hope to welcome you back time and again.

Should you require any assistance please do not hesitate to contact us on sales@saxon.co.za

Best regards
George Cohen
Managing Director - The Saxon Boutique Hotel, Villas & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
Top Contributor
78 reviews 78 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed October 8, 2012

What an amazing experience! The Saxon Hotel might just be1 of the top hotels in Joburg.. As you arrive you park your car off & are chauffeur driven to the hotel.. The service is impeccable... the staff are friendly & attend to your every need. Our "High Tea" experience was amazing, the food was delicious - what a variety from the savoury to the sweet treats.. the selection of teas was even better, from the chocolate teas to the exotic berries & kiwi types of selections... it was really lovely. The ambiance & outdoor surroundings was soo beautiful & tranquil.. What a lovely afternoon spent here at The Saxon!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaxonBoutique, Manager at Saxon Hotel, Villas and Spa, responded to this review, October 22, 2012
Dear P_0683,

Thank you for your wonderful comments on TripAdvisor.

We are pleased to hear that you enjoyed your High Tea with us and we hope that we will welcome you back to The Saxon very soon. I will definitely pass on your comments to our team. Minette Smith, our Pastry Chef will be delighted.

On your next visit please do let sales@saxon.co.za know as we would like to exceed your expectations of the hotel even more.

Kind regards,
Miguel Brunido, Sales Manager
The Saxon Boutique Hotel, Villas and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 23, 2012 via mobile

This is our second time visiting the Saxon, following on from the arrival of the new chef. The last meal evidenced a marked step p in the quality of the cuisine, with an eclectic fusion of contemporary and old school favorites. This time, there was no exception... The food was superb... But what truly made the evening was the service. It was simply superb... Every single staff member, from the security guards to the drivers to the door man to the sommeliers and waiters were attentive, friendly, welcoming and simply went out of their way to give us the best possible evening... I recall this same level of service at another restaurant some time ago...and I am thrilled that the new chef has brought the same all-round signature service to the Saxon... Simply superb... We look so forward to experiencing the opening of your two new restaurants.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaxonBoutique, Manager at Saxon Hotel, Villas and Spa, responded to this review, September 25, 2012
Dear TheNagle,

Thank you for your wonderful comments on TripAdvisor.

We are pleased to hear that you enjoyed dining with us and we hope that we will welcome you back to The Saxon very soon. Your comments will definitely be passed onto our team, especially our Executive Chef David Higgs.

On your next visit please do let sales@saxon.co.za know as we would like to exceed your expectations of the hotel even more.

Kind regards,
Miguel Brunido, Key Accounts Manager
The Saxon Boutique Hotel, Villas and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Saxon Hotel, Villas and Spa

Address: 36 Saxon Road | Sandhurst, Johannesburg 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Johannesburg
#3 Family Hotel in Johannesburg
#4 Romantic Hotel in Johannesburg
#5 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Saxon Hotel, Villas and Spa 5*
Number of rooms: 53
Official Description (provided by the hotel):
The Saxon has a story to tell. Originally a private home and host to many honoured guests. The art within the home portrays lives lived with guests and friends spending time together. Elegant. Luxurious. Unforgettable. Merging the finest culinary experiences, the ultimate in luxurious accommodation and the award-winning Spa, the Saxon will take you on an unforgettable journey. This is truly the place you can call home. Let the Saxon treat you to personalised, discreet service and unparalleled South African hospitality. ... more   less 
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Also Known As:
Saxon Boutique Hotel Johannesburg
Hotel Saxon Boutique

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