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“Splendid Hotel experience” 5 of 5 stars
Review of Four Seasons Hotel The Westcliff Johannesburg

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Four Seasons Hotel The Westcliff Johannesburg
5.0 of 5 Hotel   |   67 Jan Smuts Avenue | Westcliff, Johannesburg 2193, South Africa (Formerly The Westcliff)   |  
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Ranked #11 of 72 Hotels in Johannesburg
Bochum, Germany
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Splendid Hotel experience”
5 of 5 stars Reviewed July 25, 2013

A perfect location in Johanneburg, with a fatastic view, close to the Joburg Zoo. It's a well protected and safe place, with spacious rooms and a wonderful restaurant that offers outstanding views over Joburg.
The staff is very friendly and helpful and the hotel offers all services at highest standards. Breakfast and dinner is delicious - nearly a place in heaven.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestcliffGM, General Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review, July 29, 2013
Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor.

For your information, the hotel is now CLOSED for an extensive 9-12 renovation of the entire property. Please do visit our web site for ongoing updates on the renovation plans, as well watch for the announcement of our exciting re-opening.

Thank you to all who have supported The Westcliff over the past 15 years.

Ian Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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351 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
San Francisco, California
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 11, 2013

Well, let me start by saying that we stayed at Westcliff at the very end of our 26 day tour in South Africa, Botswana, and Seychelles. And while Westcliff itself is a gorgeous property with delightful rooms and great views, during the 3 days we stayed there the problems with absolutely unprofessional and ineffective (while smiling and generally nice) staff made us want to catch our flight out of South Africa ASAP, without having to get any more irritated... Here is the short list of issues ( all reported to the front desk, NONE resolved after the first report, some resolved after the second report, some never resolved)...
1.On the day of our arrival a dirty wine glass stood by our room door on the floor. It was still there 3 days later when we were checking out.
2. On the second day of our stay, the housekeeping didn't leave ANY bathroom items in our bathroom, instead, the placed BACK on the vanity the empty samples of hand cream and body oil we used on the first day...wow. ( which made me wonder - do housekeepers take those items they are supposed to supply to the clients to their home, and expect visitors not to notice the samples have been opened and used already??? Because is we assume they just 'forgot', then how come they didn't forget to put the empty/used samples back in the bathroom?) After we came back to hotel on the second day, tired from the trip to Lion Park, and willing to take a quick shower to attend our dinner at Westcliff, we figured out if was impossible due to the absence of a soap, shampoo, etc. We called the front desk, and 20 mins later two (yes, two!) housekeeper girls showed up, one carrying a soap, and another carrying shampoo/body lotion. After I opened the door, the marched past me ( yes, they did it) and tried to enter the bathroom, where my husband was trying to change, as we were terrible late for dinner by then. Dear Westcliff General Manager, would it be possible to train your staff NOT to cross the doorway of the client without invitation, and NOT to come in groups in order to deliver a soap and a shampoo?
3. On the last day we were to leave pretty early for the airport, and I was planning to order in-room breakfast for us for the next morning, but if you think it was easy, think again. The breakfast form I had inside my room was...already used by previous guest! I called reception and asked to please bring me a form I could use. After a full day of sightseeing we came back in the evening, and found on our bed the same already used breakfast order form we asked to replace by the one we could use... But it didn't stop there. After calling the reception ( again), and asking (again) to replace the form, we finally got a new one, but seeing how things work with hotel staff we were worried if we even will get a breakfast in the room next morning by hanging it outside our door. So, I called the in-room service to advise to them that we left the breakfast order form outside our room. "I'll send someone up to pick it up, right now!" was the reply. "Wow"- we thought. "May be at least the in-room service is well trained and organized in this hotel! " Unfortunately, we were wrong. 40 mins later I opened our room door only to notice ( surprise, surprise), that no one came to pick it up "right now", but the form was still hanging at the door...
4. Well, other items include: a non-working US-type of plug behind the desk in the room, a burnt lamp in the bathroom, a tired ( actually, un-sewed) fabric of the bed head stand, no tea bags replenished, etc.

We reported it all to the front desk, but it seems that hotel hires absolutely unprofessional, badly trained people, who only smile, but don't do their job... Well, we like smiles. Only smiles don't make up for the most lousy service we experienced in our life at Westcliff... We won't be back, and won't recommend to anyone to stay there.
As I mentioned already, it's a great hotel in hands of absolutely inefective and untrained staff.

Room Tip: don't stay here, unless you want the housekeeping to drive you nuts
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestcliffGM, General Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review, July 15, 2013
Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. I am sorry you felt our staff were “absolutely unprofessional and ineffective”, as over the past 15 years we have received countless compliments on our staff and their very attentive service levels.

For your information, the hotel is now CLOSED for an extensive 9-12 renovation of the entire property. In 2014 we will begin the process to re-hire a full team at the hotel and embark on re-training the team for the planned higher level of guest service, to compliment our brand new hotel; watch our web site for the announcement of our exciting re-opening.

Thank you to all who have supported The Westcliff over the past 15 years.

Ian Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 8, 2013

We had an absolutely amazing stay at the west cliff. The room was delightful, charming, spacious, clean and luxurious. Our room overlooked the zoo and the trees at that time were in full lavender bloom. The bathroom and products were fantastic. Not to mention lots of closet space! The staff was on point and attended your every need. They were very accommodating in allowing us to use their office facilities to check in with work, etc. Our package included breakfast and we dined outside with stunning views complemented by very tasty food. I would definitely return!

Room Tip: Stay high on the cliff for the stunning views from the balcony!
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestcliffGM, General Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review, July 15, 2013
Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor.

For your information, the hotel is now CLOSED for an extensive 9-12 renovation of the entire property. Please do visit our web site for ongoing updates on the renovation plans, as well watch for the announcement of our exciting re-opening.

Thank you to all who have supported The Westcliff over the past 15 years.

Ian Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Randburg, South Africa
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 3, 2013

The hotel will emerge renewed and refreshed in 2014, operated by Four Seasons.

A welcome revival.

The current version was a little rough around the edges. The exclusivenss of the high tea and polo bar was diluted by bad service and child-friendly areas.

In the meantime, go boutique!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestcliffGM, General Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review, July 5, 2013
Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. I am not sure what you meant by the comment “The exclusiveness of the high tea and polo bar was diluted by bad service and child-friendly areas”, I get the bad service comment, and I am sorry to read this, as our normal reputation for the LaBelle service staff is wonderful. Maybe the harsh reality of the closure on June 30th hit them and they dragged their feet a little, I do apologize for this. Your other comment about “child friendliness”, are you saying you are happy or not happy that we are child friendly? We started to make a more concerted effort to be more child friendly, because we believe all guests of the Westcliff deserve to experience our wonderful High Tea and children are always welcome, we are hopeful that their parents monitor their behaviour though.

Again, I thank you for your comment and we thank all guests of The Westcliff for their support, loyalty and all comments posted on TripAdvisor. We look forward to the day when we cut the ribbon over the front main gates to welcome Johannesburg back into our newly renovated hotel; see you soon !

Ian Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 25, 2013

Fantastic location on the hills overlooking the greenery of Johannesburg.
Excellent service meet and greet from all the bell boys, gate men and reception.
Beautiful room, bathroom and furnishings
Great breakfast in a classic old colonial restaurant.
Only one night but would love to go back

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestcliffGM, General Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review, June 28, 2013
Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. I will be sure to share your kind words with my team, as they truly deserve every bit of praise. They make my job easy, truly they do and we are lucky to have them. The property also is a real gem in Jo’burg, again a nice place to live and work.

I hope you had a safe trip back home, and we all wish you a wonderful summer.

Ian Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

My wife and I stayed one night in transfer between the safari and beach parts of our honeymoon and our only complaint is that we did not stay longer!
Our room was beautifully appointed and we had a fabulous view from our private terrace. The service was excellent, everyone we came across was very polite and helpful. In the evening, we had a drink at the Polo Bar and dinner at La Belle Terrasse restaurant and both were excellent.
It is true that the interiors at the Westcliff are not as modern as in some newer hotels but it has charm and personality in abundance.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestcliffGM, General Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review, June 26, 2013
Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. I will be sure to share your kind words with my team, as they truly deserve every bit of praise.

I am glad you and your wife enjoyed the charm and personality of our rooms and hotel décor, we are proud of the look and feel we have to offer.

Hope to see you back at the Westcliff again,

Ian Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem Pennsylvania
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 17, 2013

This is the only place to stay in Johannesburg!

The views from out room and at breackfast were wonderful..over looking the zoo below.
The food, service and overall hotel layout was amazing....all menbers of staff could not do enought to make your stay perfect.
The hotel bar is not to be missed.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestcliffGM, General Manager at Four Seasons Hotel The Westcliff Johannesburg, responded to this review, June 20, 2013
Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. I will be sure to share your kind words with my team, as they truly deserve every bit of praise. They make my job easy, truly they do and we are lucky to have them. The property also is a real gem in Jo’burg, again a nice place to live and work.

I hope you had a safe trip back home, and we all wish you a wonderful summer.

Ian Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel The Westcliff Johannesburg

Address: 67 Jan Smuts Avenue | Westcliff, Johannesburg 2193, South Africa (Formerly The Westcliff)
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Johannesburg
#6 Romantic Hotel in Johannesburg
#7 Family Hotel in Johannesburg
#11 Luxury Hotel in Johannesburg
#13 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel The Westcliff Johannesburg 5*
Official Description (provided by the hotel):
Much acclaimed and soon more impressive than ever, Four Seasons Hotel Westcliff Johannesburg welcomes you to a self-contained sanctuary in an affluent residential area. Perched on a cliffside, this resort-style retreat offers panoramic views over the neighbouring Johannesburg Zoo and the dense tree canopy of the city's prestigious northern suburbs. The ambience is like a sun-splashed Mediterranean village laced with courtyards, fountains and gardens. Fully transformed, the hotel's 117 guest rooms and suites offer cool, contemporary decor inspired by modern Africa. Four Seasons Hotel Westcliff Johannesburg is destined to become a lively social hub for the city's elite, and the first choice for business and holiday travellers - providing a pampering start or finish for a South African safari. ... more   less 
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Also Known As:
The Westcliff By Orient-Express Hotel Johannesburg
Westcliff Hotel Johannesburg
Westcliff Johannesburg

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