We often go to Bambanani as it is one of the only kid-friendly venues near our home. The venue and food are pleasant enough but our most recent experience has left us extremely disappointed. Our child cut her foot on a piece of glass stuck in their wooden decking and we had to rush her off to the doctor. A kid-friendly venue should take extra care in cleaning up broken glass. Still, accidents happen, what really annoyed us was the manager's response. She made no attempt to contact us and apologise even though she knew about the incident. She claimed that we had left by the time she came by the table and could not get hold of us, even though our friends were still there and she had our phone number, as you give it at the door. When we phoned her later to complain she was defensive and evasive. So a decent place spoilt by bad management.
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