Stayed here for the first time in a while, since I usually stay at the HI in Sandown. Expecting a similar if not better experience, I was let down. Very little recognition of Priority status upon check in and during stay, so don't expect much. The hotel is attached to the Zone shopping centre, which is good for bars and amenities, however the room I had was overlooking the main street of the Zone and was very noisy, especially as it was Heritage Day. Rooms are quite small and this was supposed to have been one of the better rooms. I had to reset TV and search for channels every day, which was quite annoying as the TV would stick on one channel.

Amenities: Don't think you are going to have a swim in the pool - it is more decorative than functional. Service at poolside was non existing and I had to constantly walk in to the bar. Breakfast was ok, but quite limited. Nice Omelette making station and personnel friendly. Hotel bar very small and the hotel can seem quite claustrophobic after a couple of days. Wifi - quite good that it is free to all, but only 30MB per day and only other option is to buy, no conventions or benefits for priority members........... unlike all other HI hotels in SA and generally worldwide.

All in all, ok, but for a 7 day stay, it just didn't meet my expectations. Which is a pity as I travel often to SA and I like the Rosebank area. My suggestion would be to check out the Sandton HI, which for similar pricing is much more modern, better equipped, with much better breakfast and pool/services well in advance of this HI.

I did speak with the duty manager on a couple of occasions to try and resolve some of my disappointments, answer - I will inform the manager, who never contacted me or was any feedback provided.

I've stayed at the Holiday Inn Rosebank quite a few times now when I'm in Johannesburg on business.

The room rates are good compared to nearby hotels and the location is convenient for both the local mall with a good selection of restaurants and of course the Guatrain to and from the airport.

Breakfast is also a treat, with the restaurant staff doing a great job.

What let my stay down this time was a lack of hot water. I informed the front desk when I left for dinner, staggered into bed after a very long day at work later that night and then found that there was still no hot water the next morning.

I'm not a pampered traveller, but hot water is pretty high on my scale of must haves..

Although quit modest compare to Hyatt next door or crown plaza, butbgoog rooms, excellent location ( on the mall at train station) , helpfull staff
The room facing the road are noisy, I insisted and got a rear room but it was on noisy hvac equipment
There is no spa in the hotel and a very small gym room

Pluses:
- price was right - used Priority Club award!
- great location 50m from Gautrain, which takes you to/from airport
- adjacent to hugh shopping mall with lots of restaurants
- new - built for 2010 soccer world cup
- free breakfast, at least with our rate
Minuses:
- small guest rooms
- some things don't work (two lights were out, drain in shower was slow, sylilsh shower fixture was difficult to figure out and sprayed cold water on both me and my traveling companion
- for some reason they put the hair drier by the small desk in the bedroom, so that became the vanity, precluding other uses
- bed was hard
- nonsmoking room had been smoked in bathroom