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Holiday Inn Johannesburg-Rosebank: Traveler Reviews

4.0 of 5
Oxford Road | The Zone, Johannesburg 2196, South Africa
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Holiday Inn Johannesburg-Rosebank
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78%
Ranked #13 of 57 hotels in Johannesburg
Most recent review
4 of 5 stars Reviewed November 10, 2012
Shlbre Tel Aviv, Israel
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121 reviews from our community

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Tel Aviv, Israel
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“One night at the Holiday Inn rosebank”
4 of 5 stars Reviewed November 10, 2012

I wanted to redeem my Points and decided to stay my last day in Joburg at the Holiday Inn Rosebank
Well located , on top of the Zone shopping mall and few steps away from the Rosebank mall
No club floor and no suits but the rooms are nice and well decorated
Nice breakfast
overall experiences - very good

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review
November 11, 2012
Thank you so much for taking the time and writing the rewiew on our hotel and that your stay with us was satisfactory. We do hope that when you are visiting Johannesburg again that we can be of service to you and your family.
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Rome, Italy
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Acceptable, but go to HI Sandton!”
3 of 5 stars Reviewed October 7, 2012

Stayed here for the first time in a while, since I usually stay at the HI in Sandown. Expecting a similar if not better experience, I was let down. Very little recognition of Priority status upon check in and during stay, so don't expect much. The hotel is attached to the Zone shopping centre, which is good for bars and amenities, however the room I had was overlooking the main street of the Zone and was very noisy, especially as it was Heritage Day. Rooms are quite small and this was supposed to have been one of the better rooms. I had to reset TV and search for channels every day, which was quite annoying as the TV would stick on one channel.

Amenities: Don't think you are going to have a swim in the pool - it is more decorative than functional. Service at poolside was non existing and I had to constantly walk in to the bar. Breakfast was ok, but quite limited. Nice Omelette making station and personnel friendly. Hotel bar very small and the hotel can seem quite claustrophobic after a couple of days. Wifi - quite good that it is free to all, but only 30MB per day and only other option is to buy, no conventions or benefits for priority members........... unlike all other HI hotels in SA and generally worldwide.

All in all, ok, but for a 7 day stay, it just didn't meet my expectations. Which is a pity as I travel often to SA and I like the Rosebank area. My suggestion would be to check out the Sandton HI, which for similar pricing is much more modern, better equipped, with much better breakfast and pool/services well in advance of this HI.

I did speak with the duty manager on a couple of occasions to try and resolve some of my disappointments, answer - I will inform the manager, who never contacted me or was any feedback provided.

Room Tip: Ask for a room not overlooking the Zone street if you dont want noise. Also lower level rooms better...
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review
October 12, 2012
Many thanks for your review of our hotel during your recent stay with us. I was disappointed to learn that we did not meet your expectations and...
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Doha, Qatar
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Good location, but..”
4 of 5 stars Reviewed September 24, 2012

I've stayed at the Holiday Inn Rosebank quite a few times now when I'm in Johannesburg on business.

The room rates are good compared to nearby hotels and the location is convenient for both the local mall with a good selection of restaurants and of course the Guatrain to and from the airport.

Breakfast is also a treat, with the restaurant staff doing a great job.

What let my stay down this time was a lack of hot water. I informed the front desk when I left for dinner, staggered into bed after a very long day at work later that night and then found that there was still no hot water the next morning.

I'm not a pampered traveller, but hot water is pretty high on my scale of must haves..

Room Tip: Try getting one with hot water!!
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review
September 26, 2012
Thank you for your review of our hotel during your recent stay and that overall you found everything to your satisfaction, especially access to the Gautrain and surrounding areas. Thank you also for your comment regarding our breakfast. My sincere apologies for the problem that you encountered with hot water. This has been investigated and and in line heater was found to be faulty, which has since been rectified.
We do hope we can be of service to you in the future and looke forward to welcoming you back to our hotel.
Thank you
Bill Frohlich
General Manager
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Tel Aviv, Israel
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Good hotel, great location”
4 of 5 stars Reviewed September 19, 2012

Although quit modest compare to Hyatt next door or crown plaza, butbgoog rooms, excellent location ( on the mall at train station) , helpfull staff
The room facing the road are noisy, I insisted and got a rear room but it was on noisy hvac equipment
There is no spa in the hotel and a very small gym room

Room Tip: Ask for rooms not facing the road and far away from the noisy hvac equipment on top of the mall roof
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review
September 21, 2012
Many thanks for your comprehensive review of our hotel during your recent stay. I was
pleased to note your satisfaction with our location and most of our services offered. My sincere apologies for the problems you encountered with your room and from the feedback received from yourself, these will be dealt with immediately. In particular I was perturbed to learn that there was an smell of cigarettes in the room and this issue has already been dealt with and the particular room deep cleaned and deodoroised.
Thank you
Bill Frohlich
General Manager
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San Diego, California
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
“great location near Gautrain”
3 of 5 stars Reviewed September 18, 2012

Pluses:
- price was right - used Priority Club award!
- great location 50m from Gautrain, which takes you to/from airport
- adjacent to hugh shopping mall with lots of restaurants
- new - built for 2010 soccer world cup
- free breakfast, at least with our rate
Minuses:
- small guest rooms
- some things don't work (two lights were out, drain in shower was slow, sylilsh shower fixture was difficult to figure out and sprayed cold water on both me and my traveling companion
- for some reason they put the hair drier by the small desk in the bedroom, so that became the vanity, precluding other uses
- bed was hard
- nonsmoking room had been smoked in bathroom

Room Tip: Check that room doesn't smell smoky before settling in. Change room if it does.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask rogerbowman about Holiday Inn Johannesburg-Rosebank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review
September 26, 2012
Many thanks for your succinct review of our hotel during your recent stay. It is pleasing to note that you found our location to the surrounding area to be convenient and helpful with access to the Gautrain and the adjoining shopping centre. Please accept my most sincere apologies for the maintenance issues that you experienced which have all been rectified since reading your review. The particular room has also been deep cleaned and the smell of smoke has been removed.
We look forward to being of service to you in the future.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Holiday Inn Johannesburg-Rosebank

Also Known As:
Holiday Inn Johannesburg-Rosebank Hotel Johannesburg
Holiday Inn Johannesburg-Rosebank Hotel
Address: Oxford Road | The Zone, Johannesburg 2196, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Business Center Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 Family Hotels in Johannesburg
#10 Business Hotels in Johannesburg
#10 Luxury Hotels in Johannesburg
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Choose the stylish Holiday Inn Johannesburg-Rosebank hotel in the heart of commercial Rosebank and next to the city's top malls.You can't miss the contemporary, grey-striped facade of Holiday Inn Johannesburg-Rosebank, next to the futuristic Zone shopping centre. Relax on our sunny pool deck when you arrive from O.R. Tambo International Airport, 25km away. It's easy to get to meetings in the surrounding Rosebank business suburb and in downtown Johannesburg, which is a 15-minute taxi ride. ... more   less 
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