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“Good location - average staff - low ceiling small rooms” 3 of 5 stars
Review of Holiday Inn Johannesburg-Rosebank

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Holiday Inn Johannesburg-Rosebank
4.0 of 5 Hotel   |   Oxford Road, The Zone, Johannesburg 2196, South Africa   |  
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Ranked #23 of 72 hotels in Johannesburg
Cairo, Egypt
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Good location - average staff - low ceiling small rooms”
3 of 5 stars Reviewed September 1, 2012 via mobile

I spent around 2 weeks in Holiday Inn Rosebank. Generally the hotel is average. Location is excellent as it is attached to Rosebank Mall so you do not need to go out if you want to have dinner - go to cinema - shop... etc. Staff are average, they are not those smiling staff but still they help you if needed. The big disavantage there is rooms- while I had a room with very good view but the room is small and its ceiling is low which annoys tall people like me. I did't feel happy in the room. Their breakfast is fine.

Stayed November 2011, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, September 5, 2012
Thank you very much for your review of our hotel during your November stay. I was pleased to note that overall you found everything to be in order and that you found the convenience of the hotel an advantage. Thank you also for the comments relating to our team, which will be adressed with the team and my sincere apologies that we let you down. Cognisance is also taken of the comments regarding room size and ceiling height.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Reading, Pennsylvania
Top Contributor
90 reviews 90 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 29, 2012

This city isn't for the meek but this hotel is well located in a safer part of town. It's connected to a nice mall with plenty of nice dining options. The hotel was nice and a good option for our city stay. No complaints.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, August 31, 2012
Many thanks for your review of our hotel. I was pleased to learn that you found our location to be convenient and that you were able to make use of the many dining options in and around our hotel. We are well placed for leisure and corporate travellers with great access to malls, corporate offices and The Gautrain. I was also pleased to learn that you found our hotel and services to your liking and I hope that we will be able to be of service to you in the future.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 25, 2012

The waiters and reception staffs are so unwelcoming and unhelpful.The simple courtesy of a good morning is lacking. The waiters don't seem to have manners and address people in an unprofessional way particularly one by nodding the head as if to mean what you want.On ordering something you have to keep reminding them since they seem to forget or not to care. On one occasion two of them were having an argument between themselves in front of the customers.This can be very frustrating specially after having had a long business day.The menu a la carte is very limited and they seem to have the same food for buffet all the time and even the buffet happens only if there is a big group of people. Ive stayed in other hotels in SA and the professionalism, courtesy and service delivery of the other staffs is far better. You will definitely get better value for money and service elsewhere.

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, September 17, 2012
Thank you for your review of our hotel recently. I was disappointed to learn of your experience and I can assure you that the necessary action will be taken to rectify the problems that you encountered. It is our aim to ensure a memorable and seamless stay for all our guests and my sincere apologies for the areas where we have let you down. We do hope to be of service to you in the future.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2012

I have stayed here on business numerous times and I have always been pleased. Staff are friendly and helpful. Room service is good. Location is excellent. Would highly recommend! The quality of this hotel far exceeds most Holiday Inn's

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, August 22, 2012
Many thanks for your compliments regarding our hotel during your stays with us. Your praise is gratefully accepted and I will pass your wonderful comments on to our team. One of our unique points is our location and many of our guests find this to be useful, especially given our proximity to the Gautrain Station and access to The Zone Shopping Centre. We hope to see you soon and look forward to welcoming you back to our hotel in the near future.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 18, 2012

This was a delight to find. It's new clean and fresh, the beds are comfortable, the breakfast is superb, it's located within The Zone/Rosebank Mall and a Gautrain station, the staff are very pleasant, the weekend rates are excellent value for money, and it has plenty of secure underground parking. Highly recommended.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, August 20, 2012
Thank you for your great review of our hotel. Convenience and location are what most of our guests find to be helpful and add value to their stay. Your comments regarding are team are most gratefully accepted and will be passed on to them as this is a great motivation to make every stay for our guests a memorable one. Our weekend rates are very good value for money for local and international markets and can be conveniently booked online. We do hope to be of service to you in the future and once again thank you for your valuable comments.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 17, 2012

Stayed at the Holiday Rosebank after a 2 week safari and it was the perfect way to wrap up the holiday. Arrived at the hotel around 5pm to find a couple of decanters of sherry and port in the lobby - a complimentary drink served between 5 and 6pm to guests - very nice touch! The rooms were very clean and modern, you have a choice of pillow (firm/soft), and the toilets look newly renovated. Lots of cafes and restaurants around the hotel - literally outside its front door - including Woolworths. A great restaurant nearby is the Grill House which serves springbok carpaccio. The train station for the Gauteng train to JNB airport is a few steps outside the front door of the hotel as well, and the train ride from there to the airport is about 20 mins (including a train change at the next station)... very convenient.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, August 20, 2012
Your very positive review of our hotel is gratefully received and I was pleased to learn of your great experience at our hotel and especially your comment regarding our welcome drink, which most of our guests enjoy upon arrival or after a day's outing. In addition t our own restaurant, there ae many culinary delights on offer within the several malls surrounding our hotel and The Grill House has a reputation for great food and service. Our location to the Gautrain Station is well recognised as a unique selling point and many of our repeat customers make use o this facility and we hope to see you soon in our hotel upon your return visit.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 17, 2012

If you are looking to put your head down for a night in Johannesburg or want a convenient place from which you can explore the city, then this is the hotel for you. Located on the Gau train route, in the middle of a shopping complex. Safe environment with a number of attractions just a cab ride away.

Room Tip: Ask for a quiet room on the higher floors.
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, August 20, 2012
Grateful thanks for the positive review of our hotel during your recent stay with us. Our location is one where we are surrounded by several shoping facilities as well as the renowned African Craft Market and The Sunday Rooftop Market. The ease of reaching facilities through direct, private access makes it easy and seamless from our hotel. The Gautrain Station is a few steps away from our front door and local cabs can be arranged from our front desk for Sight Seeing. I was pleased that you found our location convenient and we hope to be of service to you in the future.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Johannesburg-Rosebank

Address: Oxford Road, The Zone, Johannesburg 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Johannesburg
#19 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Johannesburg-Rosebank 4*
Official Description (provided by the hotel):
Choose the stylish Holiday Inn Johannesburg-Rosebank hotel in the heart of commercial Rosebank and next to the city's top malls. You can't miss the contemporary, grey-striped facade of Holiday Inn Johannesburg-Rosebank, next to the futuristic Zone shopping centre. Relax on our sunny pool deck when you arrive from O.R. Tambo International Airport, 25 km away. It's easy to get to meetings in the surrounding Rosebank business suburb and in downtown Johannesburg, which is a 15-minute taxi ride. ... more   less 
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Also Known As:
Holiday Inn Johannesburg-Rosebank Hotel Johannesburg

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