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“Great location and service” 4 of 5 stars
Review of Holiday Inn Johannesburg-Rosebank

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Holiday Inn Johannesburg-Rosebank
4.0 of 5 Hotel   |   Oxford Road, The Zone, Johannesburg 2196, South Africa   |  
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Ranked #20 of 71 hotels in Johannesburg
Cape Town, Western Cape, South Africa
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Great location and service”
4 of 5 stars Reviewed July 9, 2012

I stay here regularly. Great location next to bars,restaurants, shopping and the airport train. The staff are very friendly, the rooms are clean and have everything a business traveller needs.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, July 11, 2012
Many thanks for your succinct and great review of our Hotel. We are very pleased to see you stay with us on a regular basis and that we are able to provide a pleasurable and memorable stay. Our location to the Gautrain station and to the commercial and retail district of Rosebank is the number one reason people are finding us convenient. Thank you too for the great comments regarding our team and services available. Greatly appreciated.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Cape Town
Top Contributor
75 reviews 75 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 9, 2012

Since the opening of the Gautrain station, this hotel has become even more conveniently situated (its location next to the Rosebank Mall has always been a huge plus pont.) It's a Holiady Inn, of course, which means no surprises, either pleasant or unpleasant. The service is professional, the breakfast very good, the rooms immaculate, the decor unobtrusively tasteful. In short, you can't really fault this hotel. My only gripe is that bar service and room service close down quite early; we were referred to the Hyatt next-door for a late-night drink, which seems a bit odd for a city-centre four(?)-star hotel.

Room Tip: The window on my room couldn't open; check before you settle in.
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, July 11, 2012
Thank you for your very favourable review of our hotel during your recent stay. Ease of stay and a convenient location are some of the factors that many of our guests are finding at our hotel and our aim is to provide everyone with a memorable experience. It was pleasing to note that you enjoyed our breakfast and meals and that you found our team to be professional. Our restaurant closes at 10.30 and my sincere apologies that we were not able to accommodate your request for the late night dining. We do look forward to being of service to you in the future when you are next in Johannesburg.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset West, South Africa
Top Contributor
208 reviews 208 reviews
207 hotel reviews
Reviews in 142 cities Reviews in 142 cities
216 helpful votes 216 helpful votes
5 of 5 stars Reviewed June 28, 2012

You couldn’t really get a much better location for a hotel in Rosebank. It is literally 50m from the Gautrain station, and pretty much attached to The Zone shopping mall in Rosebank, where there are countless shops, cafes, fast food, and restaurants. From the airport it only takes about 25 minutes to reach the hotel on the train. The area seems very safe and I haven’t had any trouble walking around the immediate area at night.

The street entrance to the hotel is a little unassuming, however take the elevator up to reception and you’ll be greeted by a light, airy, and stylish reception area manned by friendly staff, ready to check you in. Beside reception is a large bar and lounge area attached to a nice restaurant. This is where the buffet breakfast is served and it is not to be missed, with an awesome selection of fruit and hot/cold breakfast foods – a great way to start the day. Good service overall throughout the hotel and restaurant.

The rooms are very nice, normal size with comfortable furnishings, spotlessly clean and well-maintained. There is a nice little computer desk and there is free Wifi, but only a stingy 30Mb worth. Warning – this does not last long. I only got 6 minutes into a skype video call before it expired. They really should make the Wifi fully complimentary like many South African hotels are doing these days. Charging extra for Wifi connections is like charging extra for the TV or hot water! It is a basic service expected in hotels these days. The bathroom is basic but functional, however the hot water can take a very long time to arrive and also the shower can spray out into the bathroom and flood the floor if you’re not careful, as there is no shower door. All in all the room was very quiet and peaceful and I had great sleeps.

One floor below reception is what they call the minigym – and it is indeed a mini gym. It is a small room with about 5 passable cardio machines and a multigym. It is very basic and limited in variety, but better than nothing, and I had quite a few good workouts there.

I thought this was an excellent hotel and really enjoyed my stay. I will definitely be back and I highly recommend it to all other travelers.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, June 29, 2012
Thank you for your wonderful review of our hotel during your recent stay with us. We are very proud of our team at the hotel who aim to deliver excellent service to all of our guests and in the short time we have been operational, we have had many return customers. Our location is favourable for business and leisure travellers and access to the Gautrain is quick and seamless. Cognisance is taken regarding your comment on WIFI and whilst suitable for most people's e mail and browsing needs, Skype tends to use a lot of bandwidth. To this end additional vouchers are for sale at nominal prices. I was pleased to learn that your stay was comfortable and enjoyable and we look forward to welcoming you back to our hotel in the near future.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 15, 2012

This is a great place to stay if you want to be in Rosebank. I went to a film premier at The Zone and could just walk through via the connecting passageway. So convenient at the end of an evening not to have to go further and also to come and go on the Gautrain. The rooms are well appointed and very well maintained. It costa a bit more than you would expect to pay for a Holiday Inn but it delivers more as well.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, June 18, 2012
Thank you very much for your review of our hotel during your recent stay. I was pleased to learn that you found our hotel comfortable and adding additional value to your stay. The convenience of accessing The Zone Shopping Centre through direct, private access is one of the features that our guests find helpful and convenient. Our location in Rosebank and proximity to The Gautrain Station is an advantage to many people staying at our hotel.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 26, 2012

We stayed here twice, first for 1 night and then three weeks later for 3 nights. We were travelling with two young children (1 and 3).

The second time we stayed we were very impressed with the service. We arrived early from Perth and so go to the hotel at 7am. We had rung ahead and informed them of this and we understood they couldn't promise anything, but we were very happy that they found a way to give us a room early considering the kids were exhausted. They also gave us one of the bigger rooms to fit the two cots for the kids to sleep in.

The hotel itself is very modern and stylish. The staff at the reception are attentive and efficient though some are a little cold and distant. The staff at breakfast were fantastic, they made you feel very welcome and they also played a little with the kids which were great - the team there have a great sense of humour. The breakfast itself is also very good.

The location of the hotel was perfect for us given that our mobility was restricted with the kids. The Rosebank mall has many restaurants and the hotel has a convenient access to it. It was a really good place for a stopover and allowed us to relax before a long further flight to South America.

The only negative of the stay was the transfer that we had organised with the Holiday Inn from the aiport for the second stay. I realise that this wasn't the hotel's staff, however the company that they had booked wasn't there when we arrived at the airport. We had waited 45 minutes with the kids very tired and cranky, and we had to phone the hotel to find out what happened to our pick up. Finally they arrived and instead of taking us on the fastest route to the hotel, the guy dropped his friend off along the way and through the back streets of Johannesburg - not exactly what we would have expected. We didn't have a chance to inform the management, but this is something that should definitely be reviewed.

Aside from this incident, which isn't really a reflection of the hotel itself, we were very happy staying at the Holiday Inn Rosebank. You can see that the manager places a strong emphasis on service and we we would definitely recommend it.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, May 28, 2012
Many thanks for your many compliments about our hotel and our team, who are delivering excellent service to all of our guests. It is great to read how we were able to fulfil your request of an early arrival, especially with young children, who could rest easily after a long flight. I was also pleased to note that our team were able to accommodate you in a larger room. Our sincere apologies for the mishap with the transport and this has already been taken up with the supplier of this service for future remedy. Our location is one of our strengths and certainly provides all services, shops and entertainment that our guests could wish for.
We do hope to be of service to you in the future.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 25, 2012

For less than $100 a night, the room is spacious and more than comfortable. The room service is great value and tasty. There are also lots of shops and restaurants in the area. The service at the hotel was quick and seamless. It was great that I could control the the temp in my room and the bed was wonderfully comfortable.

he hotel is almost right beside the Gautrain, making transport from the airport wonderfully easy.

Room Tip: Definitely take the Gautrain!
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, May 28, 2012
Thank you for your positive comments regarding your recent stay at our hotel. I was delighted to note that you found our service seamless and quick. Our location is one that is enviable and certainly solicits excellent comments from all of our guests. The Gauatrain is really convenient and beats traffic and time in Johannesburg and is well used by most of our corporate and leisure guests.
We hope to see you on your next trip to Johannesburg.
Thank you
Bill Frohlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed May 24, 2012

Stayed here at the beginning and completion of our 3 week African safari holiday. Caught the Gautrain from Tambo airport and the Rosebank station is right outside this hotel. Hotel staff are friendly and efficient, the rooms are spotless and quiet, the room service food realistically priced and good. Our rooms had a view of the suburbs and the bustling street below. Wi fi very slow in room but was able to access business centre near reception where it worked fine.
You can enter the Zone and Rosebank shopping centres directly from the hotel and the security is good. The African craft market is in this precinct and is a treasure trove of African curios and craft. We really enjoyed out time at this hotel. Job well done to the staff!

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, May 25, 2012
Grateful thanks for your glowing review of our hotel during your recent stay with us. Our team is doing an excellent job of ensuring guest comfort and ensuring a trouble free stay. The unique selling point of our hotel is our location to the Gautrain station making for easy and seamless travel from O R Tambo International Airport. The direct private access to The Zone Shopping centre is certainly and value added advantage for our guests who make use of this facility. Our WIFI offering is constsnlty monitored and improved and the slow spot that you mention has already been rectified to speed up this service.
Once again thank you for your comments about our hotel and in particular the compliment to our team. We look forward to being of service to you when next in Johannesburg.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Johannesburg-Rosebank

Also Known As:
Holiday Inn Johannesburg-Rosebank Hotel
Holiday Inn Johannesburg-Rosebank Hotel Johannesburg
Address: Oxford Road, The Zone, Johannesburg 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Swimming Pool
Hotel Style:
#13 Family Hotel in Johannesburg
#13 Business Hotel in Johannesburg
#17 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Johannesburg-Rosebank 4*
Official Description (provided by the hotel):
Choose the stylish Holiday Inn Johannesburg-Rosebank hotel in the heart of commercial Rosebank and next to the city's top malls. You can't miss the contemporary, grey-striped facade of Holiday Inn Johannesburg-Rosebank, next to the futuristic Zone shopping centre. Relax on our sunny pool deck when you arrive from O.R. Tambo International Airport, 25 km away. It's easy to get to meetings in the surrounding Rosebank business suburb and in downtown Johannesburg, which is a 15-minute taxi ride. ... more   less 
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