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“Incredible getaway for the family” 4 of 5 stars
Review of Genesis Suites and Conferencing

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Genesis Suites and Conferencing
4.0 of 5 Hotel   |   10 Sandler Road | Fairmount, Johannesburg, South Africa   |  
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Hotel amenities
Special Rate
Plated Breakfast Included
Ranked #13 of 72 hotels in Johannesburg
Johannesburg, South Africa
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Incredible getaway for the family”
4 of 5 stars Reviewed December 26, 2012 via mobile

I had an incredible stay. The suites are modern and very convenient . The location is excellent. A 10 minute drive to sandton, and eastgate shopping centers. Even Fordsburg is only a 10 minute drive. The suites are well equipped with a full kitchen. The bedrooms have good linen and pillows. The only problem with the main bedroom is that the main bedroom and the bathroom and toilet is all in one ie there is no door inbetween.

The check-in and check-out however did not go so well.

I had made a reservation on travelstarts bargain box. Once you confirm your accommodation the money is taken off your credit card immediately.

I then had to contact the hotel itself to confirm dates and spoke to Hayley. Hayley said she could only confirm the dates after travelstart confirms they have received payment. This took 3 days to confirm and my confirmation was emailed to me.

However on check in the receptionist insisted that payment had not been received according to the system, and then the same argument on check out. I suggest to Gennesis suites to do something about their reservation system and payment system so that guests are not so embarrassed on check in and check out because it can be very embarrassing especially when other guest are around.

Other than this unfortunate situation I had an excellent stay at this fine establishment.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis Suites and Conferencing, responded to this review, January 11, 2013
Dear Trip Advisor Reviewer

Thank you very much for taking the time and trouble to complete the Trip Advisor Questionnaire following your recent stay, here at Genesis Suites & Conferencing.

We were delighted to note that you overall enjoyed your stay with us and we welcome your feedback regarding your experience at check in and check out. I have adressed your concerns and recommendation with my Reservations Manager and Front Office Manager.

We look forward welcoming you back in the near future.

Yours sincerely,

Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

128 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 5, 2012

this place has great apartments! extremely modern and clean and spacious! a great place to crash for a wknd or so if needed! highly recommended. Very close to jewish attractions such as multiple synagogues (orthodox as well) etc. good place, recommended!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis Suites and Conferencing, responded to this review, December 18, 2012
Dear Trip Advisor Reviewer

Thank you very much for taking the time and trouble to complete the Trip Advisor Questionnaire following your recent stay, here at Genesis Suites & Conferencing.

We were delighted to note that you overall enjoyed your stay with us and we welcome your feedback. We look forward welcoming you back in the near future.

Yours sincerely,

Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 14, 2012

I had reason to stay in Johannesburg on business and like most people I was looking for something nice, but not too expensive and Genesis Suites ticked all the boxes. This unpretentious apartment style hotel offers the best of both worlds ... all the facilities of a hotel, but with the privacy and convenience of your own fully equipped apartment. The apartments are of a decent size and tastefully furnished and decorated. The staff are all very friendly and eager to please which makes a difference too. Best of all they have a hairdryer plugged in and in front of a mirror :o).. A simple thing, but not always found even in the best hotels. There are some renovations taking place at Genesis suites that will include some top brands joining the small shopping mall below and what I am sure will only add to the convenience already offered at this property. Keep up the good work.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis Suites and Conferencing, responded to this review, November 19, 2012
Dear Trip Advisor Reviewer

Thank you very much for taking the time and trouble to complete the Trip Advisor Questionnaire following your recent stay, here at Genesis Suites & Conferencing.

I was so excited to read your review on Trip Advisor.I have passed comments on to the Genesis Team. We look forward welcoming you back to Genesis Suites & Conferencing and hope that we will exceed your expecations when you next stay with us.

Yours sincerely,

Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2012

I stayed at Genesis Suites last week as part of a business trip. It is perfect for the discerning business traveler as it has space, is well appointed and kitted out with all the needs one may have. The property is centrally situated and easy access to all main highways and roads is a bonus. I also enjoyed the view and the peace and tranquility of the immediate surrounding area. The staff and service was top notch and all I can say is well done to Nico, GM, and his team for running a superb product.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis Suites and Conferencing, responded to this review, November 12, 2012
Dear Trip Advisor Reviewer

Thank you very much for taking the time and trouble to complete the Trip Advisor Questionnaire following your recent stay, here at Genesis Suites & Conferencing.

We were delighted to note that you overall enjoyed your stay with us and I have passed your wonderful comments on to the Genesis team. We look forward welcoming you back to Genesis Suites & Conferencing in the near future.

Yours sincerely,

Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2012 via mobile

The Hotel is a lovely edifice situated in the perfect place in a refreshing atmosphere...the Staff were really helpful especially the gentleman at the reception called "HLOPHE"..he made me feel at home and has given me a reason to come back to South Africa.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis Suites and Conferencing, responded to this review, November 6, 2012
Dear Trip Advisor Reviewer

Thank you very much for taking the time and trouble to complete the Trip Advisor Questionnaire following your recent stay, here at Genesis Suites & Conferencing.

We were delighted to note that you overall enjoyed your stay with us and I have passed your wonderful comments on to Hlophe. We look forward welcoming you back in the near future.

Yours sincerely,

Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accra
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 26, 2012

I came from Ghana and I really love this hotel. It is classy and peaceful , besides all the workers there are extremely friendly and make you feel at home. This guy at the reception help me a lot Hlope Ndzalele.

Room Tip: Call on Hlope Ndzalele at the reception
See more room tips
  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis Suites and Conferencing, responded to this review, November 6, 2012
Dear Trip Advisor Reviewer

Thank you very much for taking the time and trouble to complete the Trip Advisor Questionnaire following your recent stay, here at Genesis Suites & Conferencing.

We were delighted to note that you overall enjoyed your stay with us and I have passed your wonderful comments on to Hlophe. We look forward welcoming you back in the near future.

Yours sincerely,

Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Francistown
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 24, 2012

Found this place over 1 year ago and have come back about 6 or 7 time amd planning to come in the next few weeks... I think that the quality/price is great! The apartments are nice, spacious and clean. The option to have room service or cook for yourself (nice shop in complex, Spar) is great when with my kids (2 and 4) The staff is Super and patient! Thank Kamo for always helping me, friends and family who stop at Genesis :)
Once again quality/praise you will not find better in jnb.
Enjoy

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis Suites and Conferencing, responded to this review, October 26, 2012
Dear Trip Advisor Reviewer

Thank you very much for taking the time and trouble to complete the Trip Advisor Questionnaire following your recent stay, here at Genesis Suites & Conferencing.

We were delighted to note that you overall enjoyed your stay with us and I have passed your wonderful comments on to Kamogelo. We look forward welcoming you back in the near future.

Yours sincerely,

Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Genesis Suites and Conferencing

Address: 10 Sandler Road | Fairmount, Johannesburg, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Johannesburg
#7 Spa Hotel in Johannesburg
#8 Business Hotel in Johannesburg
#9 Romantic Hotel in Johannesburg
#10 Family Hotel in Johannesburg
#12 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Genesis Suites and Conferencing 4*
Official Description (provided by the hotel):
Now you can mix business with pleasure. Genesis Suites and Conferencing offers the best of all worlds. Ideal for work, perfect for play. Set in Africa’s economic hub, Genesis is ideally and centrally located. With easy access to OR Tambo International Airport, the resurgent Central Business District and the cosmopolitan business and leisure suburb of Sandton, Genesis is close enough for you to experience the most attractive of what the city has to offer. ... more   less 
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Also Known As:
Genesis Suites And Conferencing Hotel Johannesburg

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