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“Great Hotel, Great Location, Great Milkshakes, Good Value” 5 of 5 stars
Review of Protea Hotel Fire & Ice! Melrose Arch

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Protea Hotel Fire & Ice! Melrose Arch
4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa   |  
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Ranked #29 of 70 Hotels in Johannesburg
Doha, Qatar
Level Contributor
95 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Great Hotel, Great Location, Great Milkshakes, Good Value”
5 of 5 stars Reviewed February 19, 2011

This Hotel is located in Melrose Arch which is basically a shopping village. You will find nice restaurants, cafes and stores in the immediate area. The hotel can be desribed as an art hotel that has a hollywood theme. The rooms are modern and clean and fantastic for solo travellers or couples. The glass shower can be seen from the bedroom. This might be an inconvenience if you travel with someone who is not supposed to see you naked. One highlight is the milkshake menu in the bar. These shakes are fantastic. The staff is generally friendly and helpful. One odd thing was that both of the female frontdesk staff kept talking about "bribes" or wanting to be "bribed". It was hard to say if they were joking or they were actually serious. Overall, I can highly recommend to stay here.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaFI, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, March 1, 2011
Dear Sir,

I trust you are doing well and that you have returned home safe?

Thank you for your constructive feedback after your recent stay at Protea Hotel Fire & Ice! Melrose Arch!

With reference to your comment with regards to the "Bribes", we have conducted a full internal investigation and would like to give you some feedback:

We have spoken to all parties involved and highlighted to them how behaviour, especially on the above topic can be seen as a serious detriment to the hotel's reputation.

Please accept herewith our apologies.

We look foward to welcoming you back to Fire& Ice in the not too distant future

Warmest Regards
The TEAM at Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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565 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
New York City, New York
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed February 9, 2011

If you like trendy upscale hotels with small rooms and photos of Audrey Hepburn everywhere, this is the place. Was quite overpriced -- probably a factor of its location and its Boutique look. No breakfast included and only a small amount of Wifi included -- a rip-off.

  • Stayed June 2010, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 19, 2011

I really liked the Protea Fire and Ice hotel in Melrose Arch - the only caveat being the open shower arrangement. The rooms are stylishly decorated, very clean and comfortable. They have free wireless internet in the rooms, which is a plus. The pool is very nice as well, and the milkshakes at the milkshake bar downstairs are amazing! The hotel doesn't have a gym, but you can buy vouchers for 120 rand for the nearby Virgin Active gym, which is beautiful (has an indoor pool and 2 full floors of cardio and weight machines, lots of classes, etc. - one of the nicest gyms I've ever seen). The Melrose Arch complex is also nice to walk around in (you definitely feel safe in the area) and has some good restaurants.

If you are a couple, the hotel has no drawbacks in my opinion, but the open shower can be awkward for friends traveling together (you are restricted to remaining in one side of the room while the other person is showering, since the curtain does not go all the way around).

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 17, 2011

This hotel surprised us in a positive way from the start. As soon as we arrived, fresh juices, sparkling water and fresh water were sitting on this very fancy table, in cocktail glasses.
The hotel takes Hollywood as it's theme, and with a lot of class.
The rooms are very clean and neat, not to say extremely original.
Staying in this area gives you the sensation of being in Miami's Ocean Drive, with bars, cafes' and amazing restaurants, like the Meat Co, where we had a 500g rump, cooked to perfection.
Room service doesn't disappoint either. The staff is attentive to details and very cordial. I personally recommend their Terminator burger, which is one of the best burgers I ever had.
I couldn't evaluate the gym this time, but a friend of mine said it's really good. The only inconvenience is that it is located two blocks awayfrom the hotel, which would be like two or three minutes walking. Nota big deal if you need to exercise, after all.
Whoever stays in this hotel, won't regret and will have a great time.

  • Stayed January 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed January 11, 2011

We spent the weekend of new 2011 at this hotel. it took the front desk staff 15 minutes to locate my booking. the rooms are cramped and the decorations are slightly over the top with almost everything being plastic. the serive throughout the stay was poor at the best of times. our room was only cleaned at 6pm after making numerous calls to get it cleaned. ordering at the poolside resturant requires loads of patience and a cup of coffee can take up to 20 minutes to be made. on checkout, the lady refused to validate my parking ticket despite having paid for parking on check-in.

  • Stayed January 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 19, 2010

A good opportunity to stay in an ultramodern environment that is new, clean, and trendy. Loved the size of the rooms, the hallway security system, and the friendly staff. Our breakfast was included in our tour price, and we enjoyed the omelets and the variety of the breakfast buffet. Great location in a shopping/restaurant area. We ate at a pizza restaurant while watching a rugby match on a huge outside screen...fun!

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
94 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed November 12, 2010

The local hotel for the office in Joburg. This was my second stay. Has lots of pluses - the beds are comfortable, nice clean rooms and well maintained and cleaned. Decor takes a bit of getting used to. Breakfasts are overpriced - you can have a coffee and a muffin in the hotel coffee shop or pop over the road to the Europa cafe. Overall though an excellent hotel.

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Johannesburg
#25 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Number of rooms: 197
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Protea Hotel Fire And Ice! Melrose Arch

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