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“Trendy place to stay” 5 of 5 stars
Review of Protea Hotel Fire & Ice! Melrose Arch

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Protea Hotel Fire & Ice! Melrose Arch
4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa   |  
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Ranked #29 of 71 Hotels in Johannesburg
Sarasota, Florida
Top Contributor
50 reviews 50 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
“Trendy place to stay”
5 of 5 stars Reviewed August 3, 2014

I stayed two nights here on my stop in Johannesburg. Great hotel, atmosphere, and restaurant. Both nights, my husband and I ate breakfast and dinner at the restaurant on the second floor. Great burgers and amazing milkshakes! Hotel rooms and clean and decorated well. Hotel arranged for a car service for my husband and I when we had a slight emergency. Melrose Arch is a great trendy area with lots of restaurants and shops. I highly recommend it to all.

Room Tip: As for a top floor. We stayed a Friday and Saturday night and we did have some intoxicated people ye...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, August 21, 2014
Dear morganacub,

Thank you so much for your feedback on your recent stay with us.

We are so glad that you loved our hotel; we aim to create a fantastic atmosphere for our GUESTS albeit for business or leisure, our restaurant can be seen as a wonderful place to wind down and catch up with friends or just for a tranquil time out session for one’s self.

The most enjoyable part of any given experience is indulging in one of our famous milkshakes. Our milkshakes are legendary and our reputation certainly promotes discussion!

From a design point of view, our rooms have been decorated in such a way to create comfort and space which goes hand in hand with the modern nuances of today’s trends. Our TEAM prides themselves on delivering the best GUEST service, therefore always ensuring that we are able to assist.

Melrose Arch is indeed a trendy precinct which boasts with a variety of stores for one’s essential needs and desires; added convenience to your trip!

We look forward to welcoming you back when you are in Johannesburg.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
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448 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Top Contributor
131 reviews 131 reviews
35 hotel reviews
Reviews in 53 cities Reviews in 53 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 2, 2014

Traveling from the USA with a family of 19 including 8 children from age 9 to 16, we needed a one night stop before catching a plane the next day to Cape Town. The hotel perfectly assigned rooms to our group. The ambience of the hotel is very attractive and the breakfast was delightful. We were able to walk to a nearby restaurant and if we had stayed more than one night the shopping area looked and felt very appealing. A very nice surprise for a one night stay!

Room Tip: We were all on seven....very quiet on any side.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, August 12, 2014
Dear Conmassey,

Thank you for the wonderful review; it is certainly a pleasure to read that ‘we got it right’.

We are pleased that you had chosen the Protea Hotel Fire and Ice! as your preferred accommodation for a stopover before heading to the beautiful city of Cape Town, our hotel did well in accommodating your family of 19 and we are happy that your review reflects that.

Our attractive ambience is created by the décor, our STAFF and the exceptional services and facilities that we have to offer. The chefs make a tantalizing breakfast spread for our GUESTS delight.

The Melrose Arch precinct has an exciting assortment of stores and restaurants all within walking distance; I am glad that all that was available appealed to your family as a lovely surprise in Johannesburg for a one night stay.

We hope to welcome your family of 19 back in the not too distant future for a longer period of time and to create many more lasting memories.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
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Dubai, Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 1, 2014

Sink in room was blocked and they couldn't fix it. The Breakfast feels like lunch which is a good thing but lacks a lot of veggies. Service is average however the servers are very friendly. The hotel rooms are very nice and nostalgic and makes you very comfortable. Very good location with many shops around.

Stayed August 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, August 12, 2014
Dear Jorj H,

Thank you for providing us with feedback on your recent stay with us.

The hotel décor is inspired by the old Hollywood glam, making once feel nostalgic and relaxed. The Melrose Arch Precinct is ideally located and has a fabulous selection of stores and restaurants for our GUESTS benefit.

I do however apologize for the shortcomings in the room and at breakfast, I will address my TEAM regarding these concerns so that they can effectively tackle the situations. A good selection of vegetables is quite vital for breakfast as it is a healthy starter to the day.
We look forward to welcoming you back in the not too distant future.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
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Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 29, 2014

My wife and I have a date night away from the kids every couple of months and either stay at the Sunsquare hotel at Monte casino or at the Protea Hotel Fire and Ice Melrose Arch. This last Saturday we stayed at the Protea Hotel Fire and Ice Melrose Arch and it was great, we always really enjoy it. The staff are very professional and friendly and always greet with a smile. The rooms are very clean, modern and quite spacious. The hotel has a very warm cozy feel to it. The hotel is also very centrally located in Melrose Arch and is situated close to all the shops and great restaurants. We always pick a new restaurant within walking distance of the hotel to try for dinner and then do a nice breakfast at another one in the morning. Our room was on the first floor and it was a bit noisy close to the restaurant / bar area as parties go on late into the night. I would suggest getting a room higher up on possibly the 3rd of 4th floor if you want a quieter room, however it was a Saturday night. We also order the famous milkshakes to the room from the milkshake bar and they were amazing, very decadent.

Room Tip: Try pick a room on the 3rd of 4th floor as if its to close to the bar area it may be very noisy.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, August 12, 2014
Dear MichaelIRB6160MJ,

Thank you for taking the time to review us in such an amazing manner after your recent stay with us.

It honestly is quite an honor to know that you selected our hotel to play a small role in making your well-deserved date night, a great one. One of the principles that we live by, is to give our GUESTS the best GUEST service from the second they step into our “little Hollywood”. We strive to achieve this, by embracing all our GUESTS with smiles and efficient service, without fail. Our rooms, though style specific, also aim to provide a warm cozy and spacious comfort in which our GUESTS can lose themselves in. We consider ourselves very fortunate to be located in the Melrose Arch precinct which boasts of a grand array of retail outlets, extravagant stores and restaurants all within walking distance for great convenience.

We do apologize for the slight discomfort that you experienced due to the noise levels coming from our DJ Warm-up sessions that we run from Thursday through to Saturday evening, in order to keep the hotel vibrant and youthful, we do realize that this may not be to everyone’s taste and thus we do have the option of moving GUESTS to higher floors to ensure that their stay is not in the least bit interrupted.

As part of the Fire & Ice! brand, we pride ourselves of our famous milkshakes, which comprises of the greatest tasting natural ingredients and the most delicious quirky flavors that you will never find anywhere else.

We look forward to your next date night with us and making more magical moments with you.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
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Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 24, 2014

We stayed here one night after we flew in from Chicago. The lobby and rooms are mostly black and white with photos of Hollywood starlets scattered about. The room was clean and comfortable although the trend of having the shower in the main room and not in the same room as the toilet is not for me. There was a shower curtain that you could bring between the bed area and the shower area so it wasn't a problem for one night. We went to the Milk Shake Bar in the hotel. We are in our early 40's and had just finished a 17 hour plane ride so the music was too loud for us and I'm sure we were underdressed but no one made us feel like we shouldn't be there. There is an incredible variety of shakes. I had the Rocky Road which wasn't chocolate based but I'm glad I got it anyway, it was a great combination of flavors. Go have dinner in nearby Melrose Arch at Moyo, that was amazing. Melrose Arch has security so it is safe to walk to the restaurants after dark. Our package included breakfast but we had to leave before they started serving it so the front desk offered to have a boxed meal for us at the front desk when we left the next morning. It was an incredibly generous meal and we kept a few of the items and took them with us and ate them later in the day. The temperature was down about freezing and I didn't know at the time to appreciate this (an experience later in the week has made me appreciate it in hindsight) but you may note that the hotel room does have heat if needed.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, July 30, 2014
Dear BeenTo7Continents,

Thank you so much for your wonderful review; it was certainly a pleasure to read.
Our décor is inspired by the ‘old Hollywood glamour’ hence the lavish black and white star themed finish. We have an exceptional TEAM that ensures that our rooms are always clean and crisp for every GUESTS arrival.

The design of the room is unique, having the shower in the main room is daring and very style specific, as we aim to carry out the whole Hollywood glamour throughout the hotel without losing a beat, we have considered that this might not appeal to the mass and for the privacy of our GUESTS, as you have noted, a shower curtain has been made available to GUESTS in order to divide the bedroom from the shower.

As part of the Fire & Ice! brand, we pride ourselves greatly on our legendary milkshakes with bursts of great flavor and natural ingredients. It caters for those GUESTS simply requiring to lounge and wind down after a hectic day at work or a long flight, like yourself.

We are located within the gated community of the Melrose Arch precinct which boasts of great safety, making taking walks after dark just as safe as staying in. The precinct also engulfs large numbers of chic restaurants, boutiques and shops for all our GUEST’s convenience.
We do have fully fitted air con systems which exude warm and cold air as needed; therefore a winter or summer’s day shall be perfectly accommodated.

We appreciate your wonderful review and look forward to welcoming you back and creating more lasting memories with you.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 19, 2014

Got here to the bar/restaurant as a walk in and while the decor, tiramasu, coffee and milkshakes were excellent the loud music, however, was offensive to the senses. Would've stayed longer but couldn't handle how bad the DJ was. Sadly disappointing

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, July 24, 2014
Dear Charlie_hodge,

Thank you for taking the time to write a review about our hotel.

Our product is all about the ‘energy’ and the ‘pulse’ but we sincerely apologize for the slight inconveniences of the loud music in the restaurant. We aim to create an infectious vibe for our GUESTS but we will also monitor the music levels in the future.

Despite the music, we are pleased that the other aspects of our hotel appealed to your taste.
We look forward to welcoming you back in the not too distant future.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 11, 2014

I moved from the hilton sandton to this hotel in order to get the feel of a different area of the city. This was my first time at a Protea hotel and i kind of kept an open mind towards my stay. I was glad i did. I must admit that this hotel may not appeal to every kind of traveller. It is chic, artsy with black and white decor and a pretty much younger crowd. But that didnt take away much. The staff were mostly helpful and friendly (Stella is awesome), the breakfast was a good variety with an inhouse Eggs-pert. The location is perfect for shopping and walking with great restaurants like Moyo's, ocean basket, Meat &Co.
I must warn though that except you want to get addicted, keep away from the Milkshake... it is super awesome and delicious!
All in all, i found the vibe as the most interesting thing there and its usually a result of the beautiful interaction between the guests and the staff.
Most definitely, i see myself returning to this hotel again!

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, July 24, 2014
Dear 9jagirl,

Thank you for the wonderful review, it was quite delightful.

We are pleased that you decided to stay at our hotel for a different feel of Johannesburg, the hotel is unique in its décor as it is inspired from the old Hollywood glamour and has a great vibe to accompany it.

Thank you for such brilliant feedback and praise. It is truly great to know that we have ambassadors in people such as yourself who will always be appreciative of the energy and passion our TEAM have dedicated towards their work. We are absolutely thrilled to be commending our TEAM for a job well done and we will make a very special example of Stella for truly excelling in what she does.

We have an exceptional culinary TEAM that prides themselves in preparing delicious meals for all our GUESTS, with an addition of a super Eggs-pert adding to the experience.

Our location is beneficial as it boasts a wide variety of stores and restaurants for the benefit of our GUESTS.

The gourmet milkshakes that we prepare will certainly have you hooked; there are 36 wonderful flavors to choose from, take your pick.

We have a magnificent combination of GUESTS and STAFF that interact so well with each other; we are glad that you are now part of the Protea family.

We are definitely looking forward to your next visit to our fabulous hotel.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Johannesburg
#23 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Number of rooms: 197
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch

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