We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Modern retro gem in northern Johannisburg” 4 of 5 stars
Review of Protea Hotel Fire & Ice! Melrose Arch

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Protea Hotel Fire & Ice! Melrose Arch to your Saves list
Protea Hotel Fire & Ice! Melrose Arch
4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Ranked #30 of 70 Hotels in Johannesburg
Long Beach, California
Top Contributor
164 reviews 164 reviews
54 hotel reviews
Reviews in 79 cities Reviews in 79 cities
95 helpful votes 95 helpful votes
“Modern retro gem in northern Johannisburg”
4 of 5 stars Reviewed July 6, 2014

This is part of Protea chain, located in Northern Johannisburg , within walking distance to excellent restaurants! shopping. About 20 min ride from Apartheid Museum. Very contemporary decor, 60 s retro style with crystal chandeliers and shiny wall paper . Hollywood stars photographs are displayed next to each room in the hallway and inside . Rooms are equipped with coffee station, mini fridge, safe. Interesting set up with bathroom as the shower opens to a bedroom. You can actually take a shower and watch TV. Toilet is in a separate room, which is nice for double occupancy. Sheets are crisp and duvet is warm, pillows comfortable. The hotel has free internet limited to one device per room. Ask at the desk for a voucher to connect a second device. The hotel has a restaurant with very extensive menu, bar and milkshake bar. Breakfast buffet was very nice offering omelet station, fruit, cereal and hot dishes. Very nice and comfortable stay

Room Tip: 214 was good. Quiet for a good night sleep
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, July 14, 2014
Dear Olga P,

Thank you for providing us with feedback on your recent stay with us.

We are privileged to be located in the Melrose Arch precinct, as there is a variety of wonderful stores and restaurants available for our GUESTS pleasure, and the best part is that it’s all within walking distance. Our location is central to many tourist attractions which is highly beneficial.

Our décor is inspired by the old Hollywood glamour and that is carried out throughout the entire hotel, each room is equipped with all the necessary basics for our GUESTS enjoyment. The room has a unique design and yes you get to enjoy watching some telly whilst freshening up for the day.

The housekeeping TEAM always ensures that you are met with a fresh, crisp, clean bed to lay your head down after a long day.

We provide a wonderful array of meals, breakfast, lunch and dinner, our chefs take pride in delivering the very best and we are glad that you enjoyed the delicious selection.

Once again thank you for the delightful review; it was a pleasure to read.

We look forward to welcoming you back and creating more fond memories.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

501 reviews from our community

Traveler rating
    147
    218
    70
    38
    28
See reviews for
40
113
32
192
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dubai, United Arab Emirates
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 2, 2014 via mobile

I realy like the rooms, the way the are decorated and all furniture in hotel. Just around the corner it's meat co. restaurant with amazing steaks and wines. We did the lion park tour, which is great but they will let you be with baby lions for only little while..max 5mins which was disappointing..back to hotel..staff needs to pay more attention to guests,but they where nice at least. breakfast ok, the highlight is milk shake:))

  • Stayed June 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, July 9, 2014
Dear Alybab,

Thank you for providing us with feedback on your recent stay with us.

Our rooms are uniquely designed with an old Hollywood chic finish; it is a beautiful touch to the modern era.

We are located in the Melrose Arch Precinct which boasts a wonderful selection of restaurants and stores which are beneficial to all of our GUESTS; the Meat Co was indeed a good choice, definitely an opportunity worth trying.

The Lion Park tour is a very popular tour amongst our GUESTS, it is beautiful in terms of the scenery and wildlife available but a true highlight is undoubtedly the baby lion one on one time, the timing is short but that is due to maintaining the safety of all customers.

I do apologize for the inefficiency of our STAFF, I am glad that they were friendly but customer service is imperative therefore the STAFF need not only to be friendly but also treating the GUESTS with the best of what we have to offer as the Fire & Ice! hotel.

I am pleased that the highlight of your stay was the milkshakes; I wonder which was your absolute favorite.

We look forward to welcoming you back to our hotel.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 1, 2014

I have spent 2 days at Protea Fire and Ice on May 2014 and my overall evaluation is it is just ok.
I like the decoration in black&white and all the stars portraits which can be seen at the corridors and inside the rooms and also the beautiful chandeliers at the bar and restaurant. The location is also very good if you want to have some shops and restaurants around. The room is not big but for a short stay I think is not an issue at all. For me what really bothered me was the service. It does not matter if it is in the front desk or at the restaurant they do their best to be unfriendly. It seems that the hire process requests as “mandatory” not to be nice. I don´t know if it is a rule for increasing staff productivity but definitely does not give us a good impression.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, July 7, 2014
Dear tereza b,

Thank you for your review; it was such a pleasure to accommodate you at The Protea Hotel Fire & Ice!

The hotel aims to please its GUESTS with its exquisite décor and its excellent bar and restaurant. Its location is very convenient for the GUESTS who wish to indulge in shopping and eating out.

We would like to apologize for any inconveniences that you had experienced, service is an important attribute to our whole product, and therefore we always need to be on top of our game of which we have let you down in this regard. We will look into these matters as soon as possible and address them thoroughly.

We hope this does not affect your decision to stay here in the future, as we would love to have you back.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UAE
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2014

Looking for something different from your normal hotel bar - great seating inside and out and the best milkshake selection in Joburg yet ! Ferrero Roche, peppermint crisp, bar one etc - worth repeat Sunday afternoon -after movies visits.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, July 7, 2014
Dear trill-i-am,

Thank you for taking the time to write a review about your recent experience at the Fire & Ice! hotel.

We aim to provide an experience like no other for our GUESTS, so indeed it is something different. Our hotel is known for its milkshakes and it’s a trade mark that keeps our GUESTS coming back.

The hotel is a great place to relax or wine and dine, depending on your preference.

We love that fact that you enjoyed your Fire & Ice! experience.

We look forward to welcoming you back in the not too distant future.


Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Century City, South Africa
Top Contributor
88 reviews 88 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 27, 2014

I really enjoyed staying at Protea Fire & Ice! Melrose Arch. The location was quite convenient, close enough to all the places I needed to be by Johannesburg standards, including the Melrose Arch Mall if a bit of shopping is required. The hotel itself is clean, fresh and fun in terms of the design, and the standard rooms are bigger than those of Fire & Ice in Cape Town and very tasteful. Best for singles and couples, as whilst the toilet is completely private the shower area is only separated from the rest of the room by a curtain. Friends staying together should opt for the only slightly more expensive deluxe rooms in order to get more shower privacy if this sort of thing is an issue for you.

The breakfast was delicious with lots of options and the milkshakes are legendary, don't forgo these when staying there...

Whilst the staff was pleasant and certainly not unfriendly they weren't very informative and we had to prompt and ask a lot of questions to get the info we needed when checking in.

If you are self driving and have a car/hire a car there is ample safe parking in the basement of the mall underneath for a mere ZAR 65 per stay.

One of the things I enjoyed most about the hotel was that it is frequented by all different kinds of people. Young and old, foreign and local, fancy and plain all made an appearance, and helped provide a really great & welcoming atmosphere.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, July 14, 2014
Dear mmre,

Thank you for taking the time to write a review about your recent stay at our fabulous hotel, it was quite delightful to read.

The Melrose Arch Precinct is indeed a wonderful location to be situated in; it is convenient and has much to offer. We ensure that the hotel is well maintained making it appealing to all GUESTS that walk through the doors. The rooms boast a unique design, which is indeed tasteful.

We do have 3 corner suites in the hotel for the GUESTS that require more privacy as it has a separate bathroom area. Our culinary TEAM has exceptional skills in preparing super scrumptious meals as well as delicious gourmet milkshakes; an experience isn’t complete without one or the other.

We do apologize that the STAFF were not informative; it is certainly a point that we are going to look into as our STAFF are the face of the hotel, and they need to be equipped with a smile and also information for the benefit of our GUESTS.

The hotel is place where people from different backgrounds come to meet, greet and socialize; a great atmosphere is created for a wonderful platform of people.

We look forward to hosting you once again at our hotel.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 23, 2014

My stay at PH Melrose Arch was absolutely incredible. From the service to the classy rooms to the food. It was breathtaking. Most of all I LOVED the location. Shop during the day party at night what more can you ask for. The hotel was vibey and had a really special feel to it.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, June 27, 2014
Dear nivashinis,

Thank you very much for such a wonderful review of our hotel.

We are beyond pleased to hear that you had an ‘absolutely fabulous’ stay with us, our STAFF are excellence driven thus providing you, the GUEST with the best GUEST service.

The rooms at our hotel are elegantly designed making our GUESTS feel fabulous, we have an exceptional culinary TEAM that provide all the tasty meals within the hotel and we are happy that you had the opportunity to spoil your taste buds.

We are located in the Melrose Arch precinct, which boasts a wonderful array of stores that are convenient to all our GUESTS, it is indeed a great place to shop all day and party at night, a city within a city is what we describe our location to be.

The Protea Hotel Fire & Ice! is a known as the place to be with its unique upbeat vibe and uber atmosphere, we are thrilled to know that you enjoyed staying with us.

We look forward to welcoming you back in the not too distant future.


Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Woodlands, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 23, 2014

I expected this hotel to have the quality and service to match it's excellent location. However, I was very disappointed with both. Although the front desk staff was not rude, they were not friendly nor helpful either. The room had the most impractical design for a hotel room that I have ever encountered. It consisted of one room with a shower curtain that could be drawn to partially enclose a bathroom, shower area. Otherwise, the shower was open and right in the sleeping and living area. Privacy was simply not possible. Furthermore, the outside door opened right into the bathroom/shower area. Although the toilet was located in a water closet, we did have to request the cleaning staff to come and re-clean this area, as it was not clean when we checked in.
We had lunch in the restaurant of the hotel and we waited a full hour for our food. Several other people complained about similar service. The restaurant manager gave the excuse that they had been unexpectedly busy in the bar area. Numerous inquiries about our meals proved futile and just as we were about to leave, the meal arrived. The manager charged us full price for the meal, despite the long wait.
The rooms had no WiFi access in them, although some computers were available for use in the main lobby. Again, service was an issue. The computers were not user friendly and the passwords kept changing. I needed to get front desk staff to help me, but they were short staffed. I tried to order a mineral water at the bar, but it was never served to me.
I gave up on the computer. During the day I purchased my own mineral water at a local store. I do not recommend this hotel.

Room Tip: Look at the room before you check in.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, July 30, 2014
Dear LoisTB,

I am extremely sad to hear that your stay with us was anything but special and I would just like to thank you for such a detailed review. Without your comments we will not know where we are going wrong and can only learn from this!

It is apparent that we are failing to deliver on one of our Protea Principles which is ‘The best GUEST service’ and it is concerning when my TEAM is just not getting the basics right.
The room design is an edgy and urban concept which is to make clever use of available space that boasts with fashionable techniques and features and we sincerely apologize for the disappointment you encountered as a result of the poor housekeeping. It is unacceptable that you had to request the TEAM to clean your room again and we will focus more diligently on our room checks ensuring the freshness of each room.

As for the Front Desk and Food & Beverage concerns, words cannot express how sorry we are and that such simple requests couldn’t be carried out with the greatest of ease. My TEAM is very capable and competent in what they do and your experience is not a true reflection of their conduct. These issues will be addressed and rebuff where necessary as we aim to be the unrivalled leader of fantastic service delivery.

Please be assured that we are committed to ensuring that every GUEST enjoys a wonderful stay and positive experience with us. We know that we achieve this, as we are inundated daily with positive feedback from our GUESTS. However, we are aware that our efforts are pointless if we do not get the basics right consistently. With your valuable feedback and our dedication to you, we look forward to welcoming you back so that we can prove to you that we are truly proud of our product, services and facilities.

I would like to communicate with you directly to bring closure to this unpleasant experience. Please contact me directly (gm@fireandice-ma.com). I look forward to hearing from you and making much needed amends.

Kind Regards,

Gabrielle Abrahams

General Manager

Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Protea Hotel Fire & Ice! Melrose Arch? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Number of rooms: 197
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Cheap Tickets, HotelTravel.com, Despegar.com, Priceline, Agoda, Marriott, Odigeo and TripOnline SA so you can book your Protea Hotel Fire & Ice! Melrose Arch reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Melrose Arch

Owners: What's your side of the story?

If you own or manage Protea Hotel Fire & Ice! Melrose Arch, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.