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“Very good hotel for business traveler” 4 of 5 stars
Review of Protea Hotel Fire & Ice! Melrose Arch

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Protea Hotel Fire & Ice! Melrose Arch
4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa   |  
Hotel amenities
Ranked #27 of 72 hotels in Johannesburg
Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Very good hotel for business traveler”
4 of 5 stars Reviewed November 14, 2013

I have stayed at the Fire and Ice 4 times in the last few years. It is an attractive facility with pleasant rooms and a friendly, competent staff. We also hold meetings here and have been pleased with the support and the meeting rooms. Melrose Arch is a good place to stay in that it is easily and securely walkable with numerous high quality restaurants and shops. I also found the charges to be quite reasonable. A much better choice than the African Pride down the street.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesireBotha, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, November 20, 2013
Dear TomBrunner

Thank you for sharing your wonderful experience with us.

It really is great to hear that you had found us to be a good hotel for business GUESTS and that your needs were met by my friendly and efficient TEAM. We take great pride in making each stay a memorable one.

Being within the Melrose Arch Precinct has definitely added to the convenience of having retail and restaurants on our door step whilst providing each GUEST with the safety and security that they expect.

Our conference facilities do not always get the recognition that it so highly deserves, but I can assure you that the banqueting TEAM were ecstatic when they received your kind words.

Please be sure to say hi on your next stay; until then safe travels!

Kind Regards

Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Dorking
Top Contributor
102 reviews 102 reviews
65 hotel reviews
Reviews in 66 cities Reviews in 66 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 2, 2013

I have now stayed at this hotel some 7 or 8 times in 2013 and it never fails me. Very friendly and efficient staff who remember your name and make sure you have everything you need. The rooms are stylish and a good size, comfortable beds ensure a good nights sleep and all the amenities you need are included. The breakfast buffet is great - lots of choice and all to a very high quality, and dinner is always good when eaten in. Don't miss the milkshakes - superb. Can't see any reason to stay elsewhere - Melrose Arch is a nice location too - I much prefer it to Sandton.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesireBotha, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, November 12, 2013
Dear PlummyDorking,

Thank you for giving us such a fantastic review after your recent stay with us!

We are thrilled to be your hotel of choice and we aim to consistently meet and exceed our GUESTS expectations.

Our décor is such a great conversation starter as the rooms are designed in such a way that it echoes the feel of open space; I am glad to hear that you enjoyed a good night’s rest.

Melrose Arch is a known as “a city within a city” where one can escape from the fast paced world we live in. We hope that you explored the streets of the precinct and enjoyed all the shops and restaurants that were on offer.

The Food & Beverage TEAM are on the constant pursuit of providing delicious meals and great experiences upon every visit. It is always rewarding to receive such great reviews!

Our milkshakes are without a doubt an absolute highlight and a visit to the Fire & Ice! would be incomplete without enjoying one.

Once again, thank you for commenting on your stay with us. We’re constantly striving to achieve moments of magic and it certainly pleases us to hear that you were greeted by name. I will be sure to extend your compliments to my TEAM.

Please do let me know when you’re back for a visit. It would be great to personally meet you!

Kind Regards

Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Dubai, United Arab Emirates
Top Contributor
99 reviews 99 reviews
67 hotel reviews
Reviews in 56 cities Reviews in 56 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed November 2, 2013

Is a nice hotel in a secure community, with lots of facilities. Rooms are clean and spacious, very strange bathroom set up... Everything is in the room... Don't stay here if you want privacy! Staff very friendly, room service was very efficient. And try the milkshakes! They are amazing!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesireBotha, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, November 6, 2013
Dear tomwmorton

It goes without saying that we delighted to be receiving such a superb review!

We pride ourselves in offering fantastic accommodation, wonderful STAFF and of course pristine facilities. My housekeeping department will be thrilled to hear about your praises.

Our milkshakes are certainly a must when visiting us and it’s great to hear that you enjoyed this delicious drink; do feel free to let us know which one is your favourite!

Thank you for commenting on your stay with us and we hope to be seeing you more often.

Kind Regards

Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 27, 2013 via mobile

We stayed here after spending two night at the African pride Melrose arch. Far better hotel by way of service and staff.

Rooms obviously smaller but that is understandable due to price point.

Couple of things would like, towel rails in room, as towels don't dry properly between use, and smaller fridge for water etc.

Service could be better in restaurant.

But all in all very happy and would return again.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesireBotha, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, November 6, 2013
Dear kinetic46

A visit to Fire & Ice often means getting to see something unexpected and this was certainly a great way for us to showcase our beautiful property and service excellence.

My TEAM is service orientated and if the STAFF is engaged and motivated our GUESTS will notice. Your service experience echoes the true warmth we are so proud to offer despite having experienced poor service in the restaurant. There is always room for improvement and the restaurant TEAM can only learn from your constructive comments.

Your comfort and enjoyment receive top priority and we will certainly be using your suggestions to improve our offering in the near future. On your next stay, we will gladly place a fridge in your room to add to the convenience. Feel free to highlight this request upon your next reservation.

Please do let me know when you plan on returning and we will, once again, treat you to excellent hospitality.

Kind Regards

Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 24, 2013

My husband and I recently spent 3 nights at this beautiful hotel. The location is really convenient, right in the middle of the lovely melrose arch. The rooms are tastefully decorated in modern contemporary style. The popular milkshake bar lives up to its reputation and the milkshakes are delicious ! All in all the hotel is good value for money and I would definitely visit again.

The only negative I have is that the parking for the hotel is not validated and therefore we ended up paying R85 a day for parking in the melrose arch basement parking!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesireBotha, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, November 6, 2013
Dear Ash1128

Beautiful is definitely a great word to describe the Protea Hotel Fire & Ice! Melrose Arch.

Our most sincere apologies on the trouble you experienced with our parking; we will definitely look into easing our GUESTS experience in this regard. The hotel parking is facilitated by a third party supplier. Being part of a precinct environment, the parking for our hotel GUESTS is owned by Melrose Arch and unfortunately the pricing is a pre-determined rate which is for your own account.

From a design point of view, our rooms have been decorated in such a way to create comfort and space which goes hand in hand with the modern nuances of today’s trends.

The most enjoyable part of any given experience is indulging in one of our famous milkshakes. Our milkshakes are legendary and our reputation certainly promotes discussion!

Please do let me know when you plan on visiting us again. We would love to surpass your expectations on your next visit.

Kind Regards

Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Durban, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 23, 2013

The hotel is the perfect balance of modern day comforts with old-fashioned charm. The rooms are simply adorned; it's fresh, clean and spacious. The lounges and restaurants have the most exquisite décor imaginable with it's sky-high chair backs and elegant relaxer couches. The pool area is truly cosmopolitan. Their signature gourmet milkshakes are a must! However, if you are very hungry, don't expect very quick service from the restaurant. The wait is worth it, if you aren't in a hurry, since the food was pleasantly enjoyable and very generous portions. Location is fantastic and has a very tourist atmosphere in comparison with other parts of JHB. Staff at the hotel certainly add to the wonderful experience with their professionalism and friendly nature. Be prepared to be ripped off for parking if you need it! All in all, would definitely be going back!

Room Tip: First floor rooms if you like to be where the action is!
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesireBotha, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, November 6, 2013
Dear Priyankan,

Thank you for sharing your experience with us on your recent stay.

The Protea Hotel Fire & Ice! Melrose Arch exemplifies what GUESTS require thus enabling us to be able to create that distinctive balance for the ultimate, well deserved break away.

Melrose Arch is the perfect destination, a city within a city, and creates an exclusive atmosphere that appeals to many GUESTS either local or foreign. A definite must for every GUEST who wishes to experience the urban lifestyle of Jozi.

Our rooms are impeccably designed and well maintained so that our GUESTS will appreciate the beauty of the layout and the crisp, clean finish. The ‘Old Hollywood Glamour’ décor of our hotel is purposely ‘exquisite’ for an unparalleled experience.

We are known for serving the best milkshakes in Johannesburg. It is always so rewarding to hear that you would recommend our milkshakes as they are without a doubt an experience of their own.

Please accept my most sincere apologies that you had received poor service in the restaurant as all of our GUESTS should be receiving the best GUEST service without question. We will definitely be mentoring the TEAM to make positive impressions upon every GUEST interaction by providing superior service. With that said, we are pleased to know that your culinary senses were met because if it looks spectacular it will taste great too!

Unfortunately, the hotel parking is facilitated by a third party supplier. Being part of a precinct environment, the parking for our hotel GUESTS is owned by Melrose Arch and consequently the pricing is a pre-determined rate which is for your own account.

You have certainly given us some great feedback and you are providing us with the opportunity to simply do things better.

We thoroughly look forward to welcoming you back!

Kind Regards

Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
99 reviews 99 reviews
97 hotel reviews
Reviews in 91 cities Reviews in 91 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed October 22, 2013

A clean, modern hotel in an excellent area. Though the decor is a bit unconventional, the rooms are bright, comfortable and functional. There are several restaurants and shops in the area. Breakfasts were excellent with huge variety. Staff attentive and helpful. One of the best stays on our trip to S Africa.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesireBotha, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, November 6, 2013
Dear sicamous

Receiving a review such as yours is certainly exceptional!

Judging by your experience with us, it is clear that you had an excellent visit and even though you had found our décor to be unconventional, this didn’t deter from your overall stay.

Our STAFF are an integral part of the operation and providing spectacular GUEST service is of paramount importance.

I am delighted to hear that our hotel was a highlight during your travels to South Africa and I do hope we have the chance of hosting you again very soon.

Until then, safe travels!

Kind Regards

Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Johannesburg
#23 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Protea Hotel Fire And Ice! Melrose Arch

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