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“I like the design” 4 of 5 stars
Review of Protea Hotel Fire & Ice! Melrose Arch

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Protea Hotel Fire & Ice! Melrose Arch
4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa   |  
Hotel amenities
Ranked #27 of 72 hotels in Johannesburg
Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
“I like the design”
4 of 5 stars Reviewed September 21, 2013

Protea Hotel Fire & Ice is a charming hotel, well decorated and the staff are welcoming as usual, I had the chance to stay here for a couple of times and I did get the same satisfying experience each time, so keep on the good work.

When it comes to hotel facilities I recommend to go by the pool on the 1st Floor and enjoy their more than famous Milkshakes , it's so good !

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, October 1, 2013
Dear IcedRainbow

Thank you for such a wonderful review!

It is great to know that my TEAM made such a positive impression on your last stay and that you were made to feel welcome. We strive to make each GUEST experience as memorable as the last.

The weather is really fantastic now and I do hope to be seeing you soon by our pool deck while soaking up the sun and enjoying another delicious milkshake!

It was an absolute pleasure hosting you and we look forward to welcoming you back.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Indonesia
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 18, 2013

This is my first time in South Africa, and this Protea Hotel (this hotel is a chain) located in Melrose Arch (rather fake, fabricated although a nice place). A lot of cafes and shopping place there.

The hotel itself got nice decoration, and all the staff were amazing, except the receptionist, who's the least accommodating.

The Pool Bar is nice, and so is the bar.

But I prefer my Bed&Breakfast in Melville compare to this hotel.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, October 2, 2013
Dear kuyaimut

Thank you for taking the time to review us after your recent stay with us.

It is a pity that you had found the Melrose Arch Precinct to be fake and fabricated. The whole look and feel is that of a city within a city with up to date retail, amazing spaces and restaurants; this certainly appeals to travellers as the place to be seen.

It is wonderful to hear that you had found the STAFF in general to be amazing. We will certainly be addressing the front office TEAM and reiterate the importance of making positive impressions upon every GUEST interaction.

We do hope to have the chance of accommodating you again. Please let us know when you’re back for a visit; it would be great to meet you. Until then, safe travels.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Witbank
1 review
5 of 5 stars Reviewed September 18, 2013

Well Done to the STAFF and management of protea Hotel Fire & Ice - Johannesburg.

Had an absalutely wonderful stay with you !!! The front Desk was welcoming , Menu has a lot to choose from and a tranquil environment to sleep in .

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, September 19, 2013
Dear Neo T

It is always so enjoyable reading such wonderful reviews and sharing it with our TEAM!

To hear that you were well received from the moment of your arrival to departure is certainly what gave your experience with us life. The STAFF and Management TEAM appreciate your kind words; it will motivate everyone to consistently deliver great service and ensure that our GUESTS leave with good memories.

Thank you for taking the time to comment on your stay with us. We look forward to many more visits to come!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
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Johnson City, Tennessee
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 15, 2013

We flew back to Johannesburg and stayed at the Fire and Ice after traveling through Southern Africa. The hotel is amazing. It has a very modern flare and is very sleek and clean. The staff were so friendly. The pool area was great for the kids and the deck and lounge area very nice to relax at after a long 2 weeks of travel. The Melrose Arch area of Joberg is gate entry and very safe for foreign travelers and the shopping in the area is pretty good. It is a bit away from the airport but the hotel has staff that can drive you at very short notice anywhere for less than a taxi. I was very pleased with the management allowing us a late check out because our flight was late out of Joberg the next day. Try the milkshakes, awesome!!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, September 18, 2013
Dear Rob C

Reading reviews such as yours really does make all of the hard work worth it; thank you very much for giving us such an excellent overview of your recent stay with us!

To hear that we are amazing, sleek and clean are just a few words that we love to hear and certainly describe what we are about! My TEAM constantly strives to make each visit a special one by consistently meeting and exceeding our GUESTS expectations. Offering a late checkout, when we have the availability, is just another one of the perks we offer as we know the importance of freshening up before a long flight home.

The pool deck is absolutely glorious when the African sun is shining and this element has undoubtedly added to your enjoyment and relaxation. We are genuinely thrilled to have been part of your two week safari and ending it off with a high note.

From myself and the entire Fire & Ice! Melrose Arch TEAM, thank you for your gratifying review. We cannot wait to welcome you back!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vanderbijlpark
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 13, 2013

Had the most amazing evening last next at this hotel. Love the vibe, decor, food, amazing rooms and most of all the very famous milkshake bar. Thank you to Tanya, the F and B Manager and Joe (rooms division manager) for personalized service. Still one of the best breakfast served at any Johannesburg hotels.
We have stayed there many times and will certainly return.
Congratulations to Gabriella and Desire for a job well done!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, September 18, 2013
Dear elisbie k

It was an absolute pleasure hosting you and it is evident that you had an amazing time with us; many thanks for such a wonderful review!

I am extremely lucky to have such a wonderful TEAM around me that ensure that all of our GUESTS receive the best attention and personalised service at all times. Tanya, Matthew (our Food & Beverage Manager), Joe and Desire have been praised for their relentless efforts. Their energy and passion for the industry sets a great example for the TEAM!

The breakfast TEAM will be thrilled to hear that you loved our spread. We have been told many times that we serve the best breakfast in Jozi and will continue to search for excellence.

It was such a treat having you with us and we thoroughly look forward to your next visit!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Dubai, United Arab Emirates
Top Contributor
74 reviews 74 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 10, 2013

Nice hotel which is fine for business stay. I really like the modern silver-black and white design and unconventional set up of rooms (e.g. shower next to the bed, without any door).But I really like it the way it is. Service is nice, nice choice of breakfast, good milkshake and wine bar. Hotel is in a nice and safe location, close to a shopping area, very clean.
The only thing I missed in the room was a bar fridge and a bathroom robe and slippers.
Otherwise I would love to return anytime. I had a great time.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, September 18, 2013
Dear mishii_mis

Thank you for giving us such an excellent review!

We’re glad to hear that we were your hotel of choice while you were in Johannesburg and that your business needs were met. Being located within The Melrose Arch Precinct certainly complements ones travels by providing safety and a wide variety of shopping!

The thought process behind the design of our rooms was to make clever use of available space thus contributing to the urban style setting of the hotel. If you would really like to spoil yourself, I would suggest reserving one of our gorgeous corner suites. Having said that, only our suites have the exclusive offering of bathrobes and slippers; guaranteed to make the stay a very luxurious one.

As there is always room for improvement, your comments will be used as a tool to better our offering. Even though we do not have fridges in our rooms, we can certainly provide you with one on your next stay. Please do highlight this request upon making your next reservation!

Our TEAM is as committed as ever to provide each GUEST with a most memorable and magnificent Protea Hotel’s service experience. Many thanks for your compliments regarding the breakfast choices and milkshakes that we offer; it will definitely be passed on to our food & beverage TEAM.

We’ll be looking out for your next reservation!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 8, 2013 via mobile

My husband and I stayed here twice last year and have only just got round to reviewing this hotel. It was outstanding. Chic, sophisticated but far from snooty. The staff were very welcoming and the meals and alcoholic milk shakes a winner. The location is safe and close to some amazing shops and markets. A great place to stay.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, September 9, 2013
Dear Maggie L

This is the kind of reviews that motivate us to go above and beyond our duties and to ensure that our GUESTS enjoy a great stay with us.

Making our GUESTS feel at home is just one of the special touches we like to offer, as its moments such as these that make your stay more memorable than the last. I will most certainly congratulate my TEAM on their efforts.

Our location is one of our greatest selling points, as the Melrose Arch Precinct is a very secure complex boasting an abundance of great retail shops and eateries. It is also rewarding to hear that you have enjoyed our Food & Beverage offerings; especially our legendary milkshakes.

Thank you very much for your kind words; I can assure you that it does wonders for TEAM morale!

I hope to meet you on your next visit and that your ‘3rd stay’, will one day be a ‘30th plus stay’. More importantly, we look forward to making each stay more fabulous than the next.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Johannesburg
#23 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Protea Hotel Fire And Ice! Melrose Arch

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