I gave it 4 out of 5 because of location and creativity. Service alone would be closer to a 2 though. The hotel is smack in the middle of countless places to eat and drink. The mall is also attached so you will always have something to do. The hotel is chic and modern design. The rooms have photos of different hollywood celebs from the past. The shower is in the middle of the room (there is a privacy curtain) which I think is cool, but it's not traditional. There is a separate water closet that has it's own room. Once again the Protea Hotels don't give wash clothes in their rooms (really don't understand that concept). But the bed is great and it's fine for a couple of days. Would I holiday here...probably not. Would I stay again, yes. The biggest issue I found is training or consistent level of service. Check-in was great...she was friendly and helpful. Breakfast was great as well, but service was more than lacking. I asked for water and was pointed to the buffet to get my own. She never came back and when I was leaving (they take your room number when you walk in so I assumed they charge you). The same lady chases me to pay my bill. FYI, fastest way to get service in SA is start walking out. The restaurant says they serve at 6am and the front desk states they start at 6:30am. Small stuff and shouldn't deter you from staying. Just expect "okay" on the willingness front and you will exceed expectations.
- Official Description (provided by the hotel):
- The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more less
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- Also Known As:
- Protea Hotel Fire And Ice! Melrose Arch