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“Protea Ice & Fire - you have to visit it!” 4 of 5 stars
Review of Protea Hotel Fire & Ice! Melrose Arch

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Protea Hotel Fire & Ice! Melrose Arch
4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa   |  
Hotel amenities
Ranked #27 of 72 hotels in Johannesburg
Sopot, Poland
Top Contributor
66 reviews 66 reviews
53 hotel reviews
Reviews in 44 cities Reviews in 44 cities
57 helpful votes 57 helpful votes
“Protea Ice & Fire - you have to visit it!”
4 of 5 stars Reviewed March 1, 2013 via mobile

Modern, stylish, comfortable place. New look on the room. Very design. Nice pool area, very good and friendly stuff. Excellent breakfast. Nice bar area. Quiet cosy place. Near shopping centre and other restaurants. For one or two days - perfect one :-) business and transfer.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, March 5, 2013
Dear nowakadventuretravel

What you’ve so aptly described here is what we think is the perfect way to spend your time with us at the Protea Hotel Fire & Ice! Melrose Arch. From a tantalizing breakfast after a gratifying night’s rest to being met by the most welcoming throng of people and shopping ‘til you drop at the fabulous stores of the Melrose Arch Precinct!

It’s truly refreshing to read that you delighted in so much of what we offer to our GUESTS. We make a point of continuously striving to meet and exceed GUEST expectations, and so we must extend our most sincere thanks for such a wonderful review.

Safe travels and we look forward to welcoming you back!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Dublin, Ireland
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 16, 2013

This hotel is pleasant but the dark interior decor, be it my personal taste makes it seem quite dull and uninviting. The staff are very nice and the food is good. The area where the hotel is is very good as you have many shops and restaurants on your doorstep and it seems relatively safe.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, February 19, 2013
Dear Garvey1984

It really is rewarding to hear that you thoroughly enjoyed our offering on our scrumptious menu and I can assure you that these kind words will be extended to our Food & Beverage TEAM.

We are incredibly passionate about our glamorous décor, and we feel that the ‘dimmed’ lighting, evident in a few vicinities of the hotel, completes the setting; that of chilled vibes and an eclectic backdrop. This all adds to an uninhibited and relaxed stay for our GUESTS.

Many thanks for taking the time to share your experience with us and complimenting the STAFF. It would be great to welcome you back!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Paris, France
Top Contributor
54 reviews 54 reviews
53 hotel reviews
Reviews in 47 cities Reviews in 47 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed February 14, 2013

Located in Melrose Arch, maybe it is a good area in Johannesburg but very boring unless you like expensive shopping.
Probably with a "modern art" idea in mind, the designers tried to make a different atmosphere for this hotel. But it looks very plastic or disposable, while gloomy and uncomfortable sometimes.
The reception area looks like the entrance of a shopping mall and staff behaves according to their mood, sometimes helpful, sometimes indifferent, in some cases they lack of knowledge of their own city, just try and guess what is your luck. The lifts are completely dark and unpleasant (at first I thought they were malfunctioning) and once you arrive in your floor, it looks like a mix of a backstage and a brothel, with all the pictures of the women serving you in each room (the pictures are from well known stars, but it's the first impression in the dark corridor). The bedroom is average size, with toilet and washroom separated. The shower is in the middle of the room, no separation (only a "nice" thin curtain in a rail), so not only it floods the floor and the carpet sometimes but it's not a good idea to share the room with someone if you don't want to be seen naked.
The furniture is very Ikea, already falling apart (specially the plastic/metallic ones). Tv channels selection very poor and internet very limited.
Room service menu has not many choices and 2 of the 3 occasions that I had to stay there the menu had missing pages so I had to ask for a new one and it took some time to be delivered (both menu and food). The food itself was actually good.
So, good points in this hotel: bed and food taste
Bad points: If you don't like "modern" concepts, gloomy places and plastic furniture, this hotel is not for you

Room Tip: I didn't like any of the 3 rooms that I had to stay in
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  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, February 18, 2013
Dear CaTiLo

Thank you for taking the time to comment on your stay with us last year. We highly appreciate your review, as we feel that being made aware of opportunities to improve will only gear us towards providing excellence.

It is rather troubling to hear of your experience regarding our front office. The open-plan reception area has been designed with the objective of an approachable and welcoming, yet highly functional space.

We are aware that the design of our hotel is far from the norm; therefore we have gone to the effort of acquiring furnishings and equipment that is of exceptional quality. In today’s world a fast and reliable internet connection is of utmost importance, and so we have recently upgraded our Wi-Fi set-up to ensure thorough enjoyment and maximum satisfaction to our GUESTS.

Our Front Office STAFF are often complimented on their friendliness, efficiency and know-how; however, we will continue to endeavour to improve their standard of service delivery.

The chef’s enthusiastic TEAM will be most pleased to hear that you too enjoyed their scrumptious creations!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Epsom, UK
Top Contributor
93 reviews 93 reviews
55 hotel reviews
Reviews in 54 cities Reviews in 54 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 13, 2013

The decor in this hotel reminds me a lot of The Cosmopolitan in Las Vegas - and that is a big compliment. Its a funky design hotel with a really relaxed vibe, from the check-in staff's uniform & attitude, to the finishing touches in the room. Staff are warm, helpful & friendly. The room isn't massive, but has opening windows, an in-room shower and free wifi and is kept in an immaculate condition. Great location with lots of easy to walk to shops & restaurants.
Reception can get really busy, particularly when the Emirates crew arrive, but its quite efficient.
Didn't use the restaurant, but the bar was busy and fun, particularly late in the evening.

I stayed here because its a 2 minute walk from my office, but wouldn't hesitate to stay here again on business or leisure. It can get pricy though, as its very popular, so book in advance!

Room Tip: Apparently (but can't vouch for this) the water pressure on lower floors is better - random!
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, February 15, 2013
Dear NkkLndn

What a joy it is reading your complimentary review of our hotel and facilities. In reference to our décor, the idea behind it all was to evoke the spirit of old Hollywood glamour; all in order to deliver to our GUESTS a setting that is urban, experiential and edgy!

In line with this is our bar, which especially comes to life over weekends when we have our in-house DJ to entertain our GUESTS.

In fact, next time you're around, feel free to come to our restaurant and try yourself out with a “Shankadelic Baby” – an absolutely delish wine sauce infused dish.

Being a rather reasonably busy hotel, our reception area can understandably be a hub of activity; however we pride ourselves on making sure that we handle it well.

Many thanks indeed for taking the time to review us. We hope to welcome you again soon!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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San Francisco
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 11, 2013

we are still in Jo'burg, this isn't NYC!

Look, this place is beautiful, it shows better a night like most nightclub/W-Hotel style places. The staff was helpful, young and not that experienced but very willing. The housekeeping staff worked so hard, the place is immaculate, so well kept.

The rooms aren't large but laid out in an open plan with a "shower curtain" like drape that separates the bathroom area from the sleeping area. A little "kitsch" but it works. The shower is a glass capsule so this isn't for the modest at heart.

Great sitting areas downstairs, beautiful bar areas and a very nice dining option. The Milkshake Bar is something I've not seen in my travels, definitely worth the trip.

Melrose Arch, I have to say, is very nice and very bizarre. Set amongst the highways and major thoroughfares, this is basically a mall with extremely high end stores (designers, clothing, some housewares). European sports cars zooming by at all hours and well-heeled locals and travelers all around the outdoor restaurants, and the restaurants are all packed. The juxtaposition of Melrose Arch and the surrounding areas is not lost on anyone which is why I say bizarre.

The hotel is quite nice, comfortable and has all the amenities.

Room Tip: As always, stay far away from the elevators!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, February 13, 2013
Dear KarmaVolunteerVacas

It is truly great to hear that you embraced the vibe of the hotel and surrounding Melrose Arch Precinct.

Our dedicated STAFF are young, however we are constantly endeavouring to complement their youthful energy and lively spirit with continuous training to deliver service that is of a superior standard.

Many thanks indeed for the discerning feedback; we will convey to our Housekeeping TEAM that their relentless efforts are not going unnoticed.

Our open-plan rooms blend in with the character of the Lobby Lounge and bar; that of a relaxed setting that just oozes a cool ambiance. Our home, the Melrose Arch Precinct, might not be the norm, but that is exactly what we are going for: to be somewhat different, thus distinguishing Fire & Ice! as the place to be.

Thank you for taking the time to comment on your stay with us and we do look forward to welcoming you back!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
53 reviews 53 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 2, 2013 via mobile

After 2 nights at the African Pride Melrose Arch I moved to stay 2 more nights at the Fire and Ice
Room are ok with modern design
Bar and restorant on 1st floor are nice and packed late evening
Service was great very helpful guys at the front desk an at the travel desk

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, February 5, 2013
Dear Shlbre

It is always great when one gets to experience the best of both worlds, which is surely what you experienced when visiting our sister hotel, the grand and opulent African Pride Melrose Arch Hotel, as well as our lavishly urban, edgy and experiential hotel.

We will definitely convey your praise to our Front Office and Travel desk TEAM, who take great pride in assisting all of our GUESTS beyond all expectation.

The food & beverage facilities provide the perfect evening entertainment and our vibrant STAFF are here to anticipate the needs of our GUESTS. We do hope that you will come back to enjoy an evening in our beautifully furnished Lobby Lounge.

Our TEAM hopes that you had a safe trip back home and we look forward to hosting you again!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 31, 2013

cannot fault this hotel. great furnishings, beautifully appointed bedroom, bars, lounges and all areas we visited. Fab breakie too. Ask for the milk shake voucher and enjoy lots of ice cream blended with your favourite topping - just ask at reception. Not freely advertised! Did not have main meals as we had to get out and about and sample the numerous restaurants and cafes in the nearby mall. Such a safe location. Would return anytime. Thoroughly recommend.

Room Tip: i'll bet they are almost all perfect
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, February 5, 2013
Dear Stopstick

It is reassuring to hear that you experienced so much enjoyment from your stay with us, especially as you got to take in so much of what we have to offer.

When it comes to our ‘breakie’, we are renowned for offering an exceptional spread and your compliments do not go unnoticed. Thank you for endorsing why we are famous for our milkshakes – 31 fantastic ‘naughty or nice’ flavours to choose from!

The Melrose Arch precinct; our very own safe, urban jungle that has so much to marvel at is very convenient and I am happy you ventured out to explore.

We cannot wait for you to return so that we can wow you with our hospitality once again!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Johannesburg
#23 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Protea Hotel Fire And Ice! Melrose Arch

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