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“Lovely hotel” 4 of 5 stars
Review of Protea Hotel Fire & Ice! Melrose Arch

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Protea Hotel Fire & Ice! Melrose Arch
4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa   |  
Hotel amenities
Ranked #27 of 72 Hotels in Johannesburg
Epsom, UK
Top Contributor
95 reviews 95 reviews
57 hotel reviews
Reviews in 56 cities Reviews in 56 cities
52 helpful votes 52 helpful votes
“Lovely hotel”
4 of 5 stars Reviewed February 13, 2013

The decor in this hotel reminds me a lot of The Cosmopolitan in Las Vegas - and that is a big compliment. Its a funky design hotel with a really relaxed vibe, from the check-in staff's uniform & attitude, to the finishing touches in the room. Staff are warm, helpful & friendly. The room isn't massive, but has opening windows, an in-room shower and free wifi and is kept in an immaculate condition. Great location with lots of easy to walk to shops & restaurants.
Reception can get really busy, particularly when the Emirates crew arrive, but its quite efficient.
Didn't use the restaurant, but the bar was busy and fun, particularly late in the evening.

I stayed here because its a 2 minute walk from my office, but wouldn't hesitate to stay here again on business or leisure. It can get pricy though, as its very popular, so book in advance!

Room Tip: Apparently (but can't vouch for this) the water pressure on lower floors is better - random!
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, February 15, 2013
Dear NkkLndn

What a joy it is reading your complimentary review of our hotel and facilities. In reference to our décor, the idea behind it all was to evoke the spirit of old Hollywood glamour; all in order to deliver to our GUESTS a setting that is urban, experiential and edgy!

In line with this is our bar, which especially comes to life over weekends when we have our in-house DJ to entertain our GUESTS.

In fact, next time you're around, feel free to come to our restaurant and try yourself out with a “Shankadelic Baby” – an absolutely delish wine sauce infused dish.

Being a rather reasonably busy hotel, our reception area can understandably be a hub of activity; however we pride ourselves on making sure that we handle it well.

Many thanks indeed for taking the time to review us. We hope to welcome you again soon!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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409 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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San Francisco
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 11, 2013

we are still in Jo'burg, this isn't NYC!

Look, this place is beautiful, it shows better a night like most nightclub/W-Hotel style places. The staff was helpful, young and not that experienced but very willing. The housekeeping staff worked so hard, the place is immaculate, so well kept.

The rooms aren't large but laid out in an open plan with a "shower curtain" like drape that separates the bathroom area from the sleeping area. A little "kitsch" but it works. The shower is a glass capsule so this isn't for the modest at heart.

Great sitting areas downstairs, beautiful bar areas and a very nice dining option. The Milkshake Bar is something I've not seen in my travels, definitely worth the trip.

Melrose Arch, I have to say, is very nice and very bizarre. Set amongst the highways and major thoroughfares, this is basically a mall with extremely high end stores (designers, clothing, some housewares). European sports cars zooming by at all hours and well-heeled locals and travelers all around the outdoor restaurants, and the restaurants are all packed. The juxtaposition of Melrose Arch and the surrounding areas is not lost on anyone which is why I say bizarre.

The hotel is quite nice, comfortable and has all the amenities.

Room Tip: As always, stay far away from the elevators!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, February 13, 2013
Dear KarmaVolunteerVacas

It is truly great to hear that you embraced the vibe of the hotel and surrounding Melrose Arch Precinct.

Our dedicated STAFF are young, however we are constantly endeavouring to complement their youthful energy and lively spirit with continuous training to deliver service that is of a superior standard.

Many thanks indeed for the discerning feedback; we will convey to our Housekeeping TEAM that their relentless efforts are not going unnoticed.

Our open-plan rooms blend in with the character of the Lobby Lounge and bar; that of a relaxed setting that just oozes a cool ambiance. Our home, the Melrose Arch Precinct, might not be the norm, but that is exactly what we are going for: to be somewhat different, thus distinguishing Fire & Ice! as the place to be.

Thank you for taking the time to comment on your stay with us and we do look forward to welcoming you back!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Tel Aviv, Israel
Top Contributor
56 reviews 56 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 2, 2013 via mobile

After 2 nights at the African Pride Melrose Arch I moved to stay 2 more nights at the Fire and Ice
Room are ok with modern design
Bar and restorant on 1st floor are nice and packed late evening
Service was great very helpful guys at the front desk an at the travel desk

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, February 5, 2013
Dear Shlbre

It is always great when one gets to experience the best of both worlds, which is surely what you experienced when visiting our sister hotel, the grand and opulent African Pride Melrose Arch Hotel, as well as our lavishly urban, edgy and experiential hotel.

We will definitely convey your praise to our Front Office and Travel desk TEAM, who take great pride in assisting all of our GUESTS beyond all expectation.

The food & beverage facilities provide the perfect evening entertainment and our vibrant STAFF are here to anticipate the needs of our GUESTS. We do hope that you will come back to enjoy an evening in our beautifully furnished Lobby Lounge.

Our TEAM hopes that you had a safe trip back home and we look forward to hosting you again!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 31, 2013

cannot fault this hotel. great furnishings, beautifully appointed bedroom, bars, lounges and all areas we visited. Fab breakie too. Ask for the milk shake voucher and enjoy lots of ice cream blended with your favourite topping - just ask at reception. Not freely advertised! Did not have main meals as we had to get out and about and sample the numerous restaurants and cafes in the nearby mall. Such a safe location. Would return anytime. Thoroughly recommend.

Room Tip: i'll bet they are almost all perfect
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, February 5, 2013
Dear Stopstick

It is reassuring to hear that you experienced so much enjoyment from your stay with us, especially as you got to take in so much of what we have to offer.

When it comes to our ‘breakie’, we are renowned for offering an exceptional spread and your compliments do not go unnoticed. Thank you for endorsing why we are famous for our milkshakes – 31 fantastic ‘naughty or nice’ flavours to choose from!

The Melrose Arch precinct; our very own safe, urban jungle that has so much to marvel at is very convenient and I am happy you ventured out to explore.

We cannot wait for you to return so that we can wow you with our hospitality once again!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Top Contributor
75 reviews 75 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed January 28, 2013

the hotel is in a great location within a secure community.
The amenities are fantastic including the social area on the first floor by the pool.
Unless you need to interact with any of the female staff you'll enjoy your stay.
The female staff at the check in desk require a lesson in manners and tips on how to speak to customer without frustration and attitude.
If possible stay at another hotel.
In addition to the poor customer service from the female staff the elevator, air condition and toilets keep flushing. The service men were quick to rectify these faults in our groups rooms.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, January 30, 2013
Dear jas1313

A great hotel is what we thrive on being renowned for but we know it is not worth an ounce of energy when we are informed otherwise.

Although we receive numerous positive and wonderful comments on how friendly our STAFF is, we will certainly not be turning a blind eye on the concern raised regarding the behaviour received from the front office TEAM. We make every effort to meet all our GUEST’s needs and to ensure that they experience an unforgettable stay.

It reassures me to know that despite the glitch with the malfunctioning equipment, our steadfast maintenance TEAM managed to remedy the problem timeously.

We highly appreciate you taking the time to give us your critique and I can assure you that the points that you have mentioned will be brought up to ensure that this regrettable situation does not occur again.

We hope to have the chance of welcoming you back soon in order for us to show you just how hospitable and charismatic, not only our reception, but our entire TEAM is.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2013

Just checked out of this hotel and had a phenomenal experience. The General Manager, Gabrielle, obviously loves what she does and this clearly permeates to all other employees, who cannot do enough to make your stay memorable. The hotel is situated in the best part of Johannesburg (Melrose Arch). The area is safe and secure and I felt very comfortable walking around during the day and night. Many ethnically diverse and world class restaurants are in VERY quick walking distance of the hotel. The actual hotel has a fantastic restarant and bar area that is always busy and very lively. Bottom line...if you are going to be in Johannesburg, this is the hotel you must be at. What are you waiting for----Get there already!!!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, January 29, 2013
Dear Ian S

A most earnest thank you for providing us with such a fantastic review. It stands to reason that the apple does not fall far from the tree, and being the General Manager I believe that it is essential to lead by example in order to make true patriots of our entire Fire & Ice! TEAM.

Our members of STAFF take this even further by bringing in their own charm and flair, in order to deliver unsurpassed GUEST satisfaction.

We would like to add that Melrose Arch encompasses what we love about the Precinct; the abundance of worldly conveniences and first-class offerings, all quite literally on our doorstep.

It was a pleasure hosting you and we cannot wait to welcome you back.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2013

This hotel is situated in a very upmarket stylish shopping complex, in the heart of Sandton. The staff helped out in sorting out things and were friendly. The room at the hotel had a great decor, and makes you feel as if you are in just the right place to relax in class. Parking for the hotel was a bit difficult to find though.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, January 29, 2013
Dear nolan987

It doesn’t get any better than hearing that it was our TEAM of fanatical STAFF who made the difference to your stay. We relish receiving such news, as it helps to keep us motivated to continue to meet and exceed your expectations.

Our most sincere apologies on the trouble you experienced with our parking. We appreciate GUEST feedback and will definitely look into easing our GUESTS experience in this regard.

As for your comments on our hotel’s décor, we could not have said it any better than “just the right place to relax in class”. We are thrilled that you enjoyed our chic and edgy sophistication!

We do hope to have the pleasure of welcoming you back soon.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Johannesburg
#23 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch

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