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“great stay” 4 of 5 stars
Review of Protea Hotel Fire & Ice! Melrose Arch

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Protea Hotel Fire & Ice! Melrose Arch
4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa   |  
Hotel amenities
Ranked #27 of 72 hotels in Johannesburg
Pretoria, Gauteng, South Africa
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“great stay”
4 of 5 stars Reviewed December 28, 2012

great hospitality, nice vibe
beautiful suite that we stayed in
milkshakes are excellent
food is very tasty
shops are close by
meeting lovely new people
nice and quiet when you are in the room
nothing was a problem for the staff, they make a plan and make sure the guests are happy

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, January 2, 2013
Dear Jonathan N

What a great review! It pleases us to hear that we have exceeded your expectations and we cannot thank you enough for taking the time to comment on your stay with us.

Our service culture is to continuously anticipate our GUEST's needs and at Protea Hotel Fire & Ice! Melrose Arch we do so on a personal level. We want our GUEST's to leave with the feeling of enrichment and satisfaction.

Your feedback is gratifying and will most certainly be shared with our TEAM and used to create an even better experience for our GUEST's.

We look forward to welcoming you back and serving up another one of our famous milkshakes.

Wishing you a prosperous New Year!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
Potchefstroom, South Africa
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 17, 2012

Safe and Secure in Melrose Arch. Very Trendy Hotel with very good breakfast. Rooms are modern and spacious enough. Room service is swift and faultless. Bar/Restaurant area very lively at night yet not a pain. Stayed here several times and will continue to do so.

Room Tip: Get a room facing the pool!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, December 18, 2012
Dear JaacoS

It is always wonderful to receive such a positive review of our hotel. We pride ourselves on delivering exceptional service so that our GUESTS leave with treasured memories.
I will most certainly commend the TEAM on a job well done, and pass on your compliments to the chef.

As the sign on my door says “Please disturb”, feel free to pop in and say hi on your next visit.

Have a fantastic festive season.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Dubai
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 16, 2012

The location of this hotel is probably its best feature. The hotel is located in the Melrose Arch area; a modern shopping complex where you can safely walk to shops and cafes, restaurants and bars in the area. The rooms are modern and well decorated. The integrated bathroom is a little on the cheap side, but is adequate and lends a quirkiness to the rooms. The food in the main restaurant is absolutely superb and would definitely suit business travellers who don’t have the time or inclination to leave the hotel.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, December 18, 2012
Dear LisaSDubai,

We love that you found the location of the Protea Hotel Fire & Ice! Melrose Arch to be convenient. The vibey, energetic and chic character of the Melrose Arch Precinct truly resonates with all that we stand for; in order to give you an unsurpassed GUEST experience.

The concept behind the urban design of the open-plan shower is all about creating more space for your enjoyment. However, we do have suites available with a traditional en-suite bathroom, should you prefer that on your next stay with us.

I’d also like to take this opportunity to say thank you for taking the time to give us such motivating feedback on our restaurant. Our Food & Beverage TEAM pride themselves on not only meeting, but also exceeding our GUESTS’ expectations by providing them with an altogether scrumptious experience.

We look forward to your return and wish you happy holidays!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 12, 2012

A massive thank you to Ann and her team for making our Nike Conference such a massive success! Every last detail was attended to and the staff where simply phenomenal. I would use this venue again and for many reasons!
Staff excellent, food excellent, facilities excellent, did i mention the milkshakes ?
last but no least a wonderful setting for a busy work week.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, December 14, 2012
Dear Tara R

Thank you so much for giving us, undoubtedly the most amazing review of our conference facilities! We will surely be congratulating our TEAM as it by being composed and engaging that has added to your GUEST satisfaction.

We thrive on providing spectacular GUEST service and it is clear that Ann and her TEAM have done a phenomenal job of doing just that.

The most enjoyable part of any given experience is being able to look back and reminisce those moments of magic and it would be nothing less than a pleasure to host you again!

We wish you have a fantastic festive season and a prosperous new year.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, England, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 8, 2012

I've stayed several times in the Protea Fire and Ice hotel in Melrose Arch in Jo'burg and each time I feel torn between liking it for its quirkiness and despairing over its, well, quirkiness. The hotel seems to want to attract two very different audiences at one time, namely the business traveller and the local night-life crowd.

To be business traveller means you tend to judge a hotel on the level and speed of service, the comfort and cleanliness of the rooms and the location. All the basics are in place for this. For example, the rooms are to a high good standard, very clean, and (once you've got over their decision to put the shower more or less in the room next to the bed and the ubiquitous photos of Natalie Wood in Breakfast at Tiffany's that plaster the walls) quite large. The front of house staff I found to be very friendly and helpful and the usual list of services and amenities available.

However, on the minus side, there are some drawbacks. One is a ridiculously complicated system to gain and then re-gain access to the wi-fi, while another is the distracting decor in the rest of the hotel, which is for the most part designed for show and not comfort or taste. A third would be the bizarre efforts made by the hotel to create a menu where every dish has a twist, and sadly where the food on offer in the restaurant is quite awful. Luckily, Melrose Arch has several very decent restaurants and cafes within a few minutes walking distance (outdoors, too, which is a plus for the visitor), so one is not forced to try any of the dishes.

There is a pool, which be warned is right in the middle of a courtyard and overlooked by dozens of windows, and a small gym. The bar and restaurant faces onto that courtyard on the first floor and gets crowded and noisy in the evenings (which is presumably the other target audience for the hotel), but the noise is turned right down by about 10:30 or 11.

The breakfast could be a lot better, in my opinion, since it is a bit limited in choice and not always the best quality. Finally, my last groan, why are the elevators so dark?? There is virtually no light in them, so it feels like you're stepping into a tiny little night-club.

I would like to end on a plus, since all things considered, the hotel is trying (in some areas, too hard) and since the location is a lot lighter than, say Sandton City, and say thank you to the receptionist who knew my name when I walked in! Either she remembered my from my last trip, or she had had a look at who was expected in that day, but either way I was impressed. My tip? Talk to the staff, they are actually a very chatty bunch...

Room Tip: Rooms on the first or second floor overlooking the courtyard might feel noisy in the evenings. Didn...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, December 11, 2012
Dear Chris D

Our unique location within the Melrose Arch precinct has a trendy atmosphere and energetic environment which is eminent throughout the hotel and its surroundings.

It is always refreshing to receive feedback from our GUESTS as their stories take us on a journey through fresh eyes. Although it is a pity that there were some aspects that you did not enjoy.

We’re constantly striving to achieve moments of magic and Protea Hotels prides itself in delivering the best GUEST service and strives to get the basics right consistently. Your compliments regarding our friendly and helpful reception STAFF were well received and we have certainly made an example of the front desk TEAM.

We are usually inundated with positive feedback congratulating the TEAM for providing delicious meals and it really is concerning to receive feedback such as yours as our Food & Beverage TEAM is on the pursuit of serving the best dishes in Johannesburg.

As for the Wi-Fi concern raised, our network supplier is in the process of various available upgrades to the current system which will hopefully facilitate a better service to you.

Your feedback has provided us with some great comments and to assist us with various concerns raised.

We are very proud of our property and the services that we provide and we look forward to welcoming you back soon.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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Pacific Palisades, CA
Top Contributor
147 reviews 147 reviews
58 hotel reviews
Reviews in 79 cities Reviews in 79 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed December 5, 2012

We were with a Tour Group, otherwise I probably would not have chosen this hotel. However, we were presently surprised. There was a bit of culture shock as we had just come from a Kruger Safari. The decor is flashy but exciting. There is a lovely subdued bar (with computers) on the ground floor and a more fast moving social area with Milk Shake Bar (not to be missed) on Floor 1. The beds are very comfortable but the room can become a bit like a sauna because the shower and sleeping area are only divided by a shower curtain! The buffet breakfast is great. it is hard to get a late check out but day rooms are available.

Room Tip: Rooms overlooking the Pool and 1st floor bar area can be noisy.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, December 7, 2012
Dear kanda84

It really is amazing to receive such great feedback especially since we pride ourselves in being ‘hip’ and ‘trendy’.

We often get rave reviews on our stylishly sleek ‘Old Hollywood’ glamour as it is a unique concept and often spoken about. The design concept of our rooms is to make clever use of available space which adds to the urban style setting of the hotel. Should you wish to reserve a room with a separate bathroom facility, please do reserve one of our beautiful corner suites.

As we understand that one needs to freshen up before a long flight home, our dedicated TEAM is more than prepared to facilitate a late checkout should hotel occupancy allow it.

The milkshake bar as you mentioned is one of the highlights at our hotel and our milkshakes were voted the best in Johannesburg for 2012. Please do come and enjoy the delicious milkshakes on your next stay with us.

Thank you very much for taking the time to comment positively on your recent stay with us. Our TEAM hopes that you had a safe trip back home.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benoni, South Africa
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 2, 2012

The hotel is awesome and beautiful furnished. It is located in one of the most beautiful and interesting shopping areas in Johannesburg. The hotel is chic and modern with beautiful rooms geared to please even the most discerning traveller. The dinner was great with attentive staff at hand!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, December 4, 2012
Dear DaveSet

Words cannot thank you enough for providing us with such a stunning review after your recent visit to Protea Hotel Fire & Ice! Melrose Arch. We are absolutely thrilled to be commending our TEAM for a job well done! Please be assured that we will be extending your fantastic comments to our Food & Beverage TEAM.

As a regular Protea GUEST, it is always a pleasure to accommodate ambassadors such as yourself and we are looking forward to hosting you again.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Johannesburg
#23 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Protea Hotel Fire And Ice! Melrose Arch

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