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“Comfort in Hollywood style” 4 of 5 stars
Review of Protea Hotel Fire & Ice! Melrose Arch

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Protea Hotel Fire & Ice! Melrose Arch
4.0 of 5 Hotel   |   22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa   |  
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Ranked #29 of 71 Hotels in Johannesburg
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“Comfort in Hollywood style”
4 of 5 stars Reviewed September 2, 2012

The trendy Fire and Ice Protea hotel offers very stylish accommodation with a Hollywood theme. The staff is welcoming and friendly and gives service with a smile. The spotless rooms with complementary WIFI are spacious and comfortable and decorated with nice Hollywood accessories and photographs, but might not be to everyone's taste. The locaction at Melrose Arch is good and just around the corner you can find many good resturants and bars . The internal hotel bar and restaurant are good but service can be slow. Highly recommended for business and leisure.

Room Tip: The standard rooms are great
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, September 11, 2012
Dear Frans V

Thank you for taking the time to post your wonderful comments on TripAdvisor after your recent visit to Protea Hotel Fire & Ice! Melrose Arch.

We love the fact that you love our theme of “Old Hollywood Glamour” which is a unique concept and a sure conversation starter. Although it may not be to everyone’s taste, we believe that the people are the ones who make the GUEST experience memorable. We are delighted that you experienced some of the warmth, energy and friendliness that our TEAM exudes. The comfort and cleanliness of all our facilities and rooms always receive top priority. The complimentary Wi-Fi is just one of our many values that our GUESTS can enjoy on their stays with us (especially on the amazing new Apple Macs in our Lobby Lounge).

Feedback such as yours is very motivating and rewarding and will most definitely add to STAFF energy and efficiency. Your positive comments are a true reflection of a job well done!

It was an absolute pleasure hosting you and we look forward to welcoming you back for many future visits to come.

Warmest Regards,

Gabrielle Abrahams & the Fire & Ice! TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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448 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 27, 2012

Stayed here for three nights last week. Overall the staff here are very good, the room was clean & comfortable and it is in a safe location in Joburg. However the decor is not to my taste - the whole place is dark (the lobby, the elevators, the hallways, the restaurant, the bars) and feels like a nightclub. In the restaurant there are orange down lights that wash all the colour out of the food, so my salad appeared to be grey and unappetizing. However the bar, which is the one place in a hotel I don't mind subdued lighting, was welcoming and the bar staff very helpful and attentive.

Stayed August 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, September 3, 2012
Dear Sandy H

Thank you for taking the time to post your feedback on TripAdvisor after your recent visit at Protea Hotel Fire & Ice! Melrose Arch.

We are delighted to hear that the STAFF were so helpful and attentive. Your commendations are truly valued, and I wish to assure you that we have congratulated the TEAM for doing such an outstanding job!

It is unfortunate that you do not share our thoughts regarding our Old Hollywood Glamour décor that defines our hotel. The décor is a unique concept and a definite talking point and although it is not to your liking, the comfort and cleanliness of our GUESTS always receive top priority.

You have certainly provided us with wonderful comments and the right thing to do is to share your experience with our TEAM.

Thank you once again for taking the time to comment on your stay and we hope to have the opportunity of welcoming you back!

Warmest Regards,
Gabrielle Abrahams and the Fire & Ice! TEAM
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Cambridge, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2012

The staff at Fire and Ice are a great strength. I was there for two short stays and they were consistently helpful, positive, polite and cheerful.
Beyond that, a lovely hotel: the decor is entertaining, the beds comfortable, the food consistently good and the location is safe.
What more can you ask?

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, August 23, 2012
Dear kvrutt

Thank you for taking the time by posting your fantastic comments on TripAdvisor after your recent visit at Protea Hotel Fire & Ice! Melrose Arch.

We value your feedback and it is extremely rewarding to hear that we have exceeded your expectations. It’s not only our brand but a collective effort from our TEAM that has made your stays with us magical. Positive feedback and public acknowledgement such as this will initiate STAFF motivation, promote efficiency within the work environment and encourage the TEAM to continue delivering the best GUEST service.

It was an absolute pleasure accommodating you and we look forward to welcoming you back in the not too distant future.

Warmest Regards,

Gabrielle Abrahams and the Fire & Ice! TEAM
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New York
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 12, 2012

First time in South Africa, really cool hotel, nice area but the staff could have been just a bit more helpful. I was trying to get information on how to get to around Joburg, the front desk lady gave info on the nearby mall, that'd be fine if I were interested in just designer prices...She looked dumbfounded when I asked her how to I get to museums and downtown Joburg...

Cool hotel though, sort of art deco, loved my room. Great breakfast. But for that type of hotel, I would expect free wifi...

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, August 23, 2012
Dear Castafiore002

Thank you for taking the time to post your valued feedback on Trip Advisor after your recent visit at Protea Hotel Fire & Ice! Melrose Arch. It was an absolute pleasure hosting you and you couldn’t have given us a greater compliment by providing us with your constructive comments.

Whether we receive a compliment or a complaint, we do not turn a blind eye as we recognise the importance of feedback as an extremely useful tool in our day-to-day operations.

Protea Hotel Fire & Ice! Melrose Arch offers GUESTS 150MB complimentary Wi-Fi per day; which we believe is in line with offerings from our competitors. Furthermore, our hotel is predominantly corporate; however we should have been equipped to provide you with the necessary information as requested. Clearly it is an area that requires attention and upon your next stay, we will be more prepared to facilitate your wishes by providing information such as historical museums like the ‘Hector Peterson Museum’ or the ‘Neighbour Goods Market’. It is vital that our TEAM members are equipped with this information in order for them to ‘sell our beautiful city’.

We look forward to welcoming you back for many future visits to come!

Warmest Regards,

Gabrielle Abrahams and the Fire & Ice! TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 6, 2012

I stayed at the hotel for one night only on a business trip and did not have enough time to properly explore the hotel. My room was funky, I liked the decor and the lay out of the room and the bed was really comfortable. I had an early continental breakfast in my room which was very good, so no complaints there. The only negative was that the toilet did not seem to flush properly. I did think that it was rather expensive for a four star hotel so am unsure as to whether I would stay there again.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, August 14, 2012
Thank you for posting your review on Trip Advisor after your recent visit at The Protea Hotel Fire & Ice! Melrose Arch.

It is such a pity that you did not get the chance to explore our beautiful property. We really have so much to offer, especially since the opening of our Lobby Lounge, and we certainly hope that you will come back to experience the entire facility.

The comfort of our GUESTS is top priority, and even though our rooms are often raved about, we still have a few concerns that are raised such as the toilet not flushing properly. We are thrilled to tell you, that the toilet system will be upgraded in the near future ensuring a better overall room experience for our GUESTS.

We are confident that our product is suitably priced vs. our surrounding competitors and if wish to provide more feedback as to where we can improve, please feel free to share your comments with us.

Upon your next stay with us, please do feel free to enjoy your breakfast in our private booth. That would definitely be a talking point as we would like your next experience with us to exude words such as edgy and energy!

It was a pleasure hosting you and we look forward to welcoming you back.

Warmest Regards,
Gabrielle Abrahams and the Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 1, 2012

For a quick business trip for a single traveller in Jo'berg, this was a great hotel. As easy ride from the airport, good conference facilities and tucked away in Melrose Arch with some nice shops, bars and restaurants to unwind in after lots of travel and a hard day's work. The conferencing staff were kind, efficient and helpful. And the outdoor terrace area is lovely. Great little cafe attached to the hotel too. Highly recommended.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, August 7, 2012
Thank you for taking the time to post your comments on Trip Advisor after your recent stay at The Protea Hotel Fire & Ice! Melrose Arch.

You have certainly provided us with wonderful comments and the right thing to do is to share your great experience with our TEAM.

At Protea Hotels, our service vision is to anticipate, meet and exceed our GUEST expectations, and your comments are a true reflection of a job well done!
It was a real pleasure hosting you and your comments truly make all the effort worthwhile.

We look forward to welcoming you back for many future events to come!

Warmest Regards,

Gabrielle Abrahams and the Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zug
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 30, 2012

Glitz, lights and "in your face" decor. Great if you are want something different and aren't looking for a spacious room where you need to work comfortably.

Stayed here on business and was disappointed. Bedroom is small, bathroom is separated by a curtain, shower is small, basin was blocked and toilet never flushed properly. Got the distinct impression that this hotel was put together in a rush and on a low budget.

Pity about the above as the staff are superb and must get 100% for friendlinss. The location is also excellent - situated in Melrose Arch where safe, close to Sandton, Rosebank and the "old" CBD and suurounded by more shops and restaurants than you could ever need.

Also used the gym where the running machines are new but near the bottom of the range! What a pity as this hotel could have so much more going for it!!

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review, August 7, 2012
Thank you for taking the time to post your comments on Trip Advisor after your recent visit to Protea Hotel Fire & Ice! Melrose Arch.

We sincerely apologise for the disappointment you encountered as a result of the maintenance issues. This information will be really useful as we can now focus more diligently on our room checks ensuring the functioning and maintenance of the in-room facilities.

Protea Hotel Fire & Ice! is all about the glitz and the contemporary feel is guaranteed to spice-up any visit to Jozi. It is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The design concept is to make clever use of available space. The room has an edgy and urban design with fashionable techniques and features. Fire & Ice! is a genre with a new age take on comfortable and social hotels. The design and comfort is often raved about and perhaps a suite would be more to your taste. Be sure to reserve a corner suite on your next arrival!

We have recently introduced a fitness room by listening to our GUESTS and acting on their needs. The gym equipment range was specifically sourced and imported for our property to create the feel set by international standards. We will keep your comments at hand should we be doing a review in the future.

We are also very pleased to hear that you had found the STAFF to be outstanding and friendly. Edgy and energy are words that will exude from each and every TEAM member in terms of service delivery.

Please be assured that we are committed to ensuring that every GUEST enjoys a wonderful stay and positive experience with us. We know that we achieve this, as we are inundated daily with positive feedback from our GUESTS. However, we are aware that our efforts are pointless if we do not get the basics right consistently. With your valuable feedback and our dedication to you, we look forward to welcoming you back so that we can prove to you that we are truly proud of our product, services and facilities.

Warmest Regards,

Gabrielle Abrahams and the Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Johannesburg
#23 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! Melrose Arch 4*
Number of rooms: 197
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch

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