The hotel was new & in a desirable location. The room was very modern & clean.
There was a lovely pool area but.......
Problem with this place. Customer Service, non existent. For example, there were 3 laptops for guest use. The lamp near the laptop I was trying to use, was out. I spoke with at least three different employees & they all smiled & walked away & did nothing.
One of the laptops was locked. We tried to get assistance from an employee. Once again, a smile & no one even tries to help or get help.
They also have a lounge & bar area with music that is very nice & popular.
Also, watch your luggage. A couple that was on the tour with us did not have their luggage delivered to their room. It took a few hours but it was located in an empty room.
The staff needs training in customer service. Protea is a chain hotel & they should know better.
- Official Description (provided by the hotel):
- The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more less
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- Also Known As:
- Protea Hotel Fire And Ice! Melrose Arch