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“Great Business hotel in a good location” 4 of 5 stars
Review of Crowne Plaza Johannesburg - The Rosebank

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Crowne Plaza Johannesburg - The Rosebank
4.0 of 5 Hotel   |   CNR Tyrwhitt & Sturdee Avenues | Rosebank, Johannesburg 2132, South Africa   |  
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Ranked #30 of 71 Hotels in Johannesburg
Mauritius
Top Contributor
96 reviews 96 reviews
43 hotel reviews
Reviews in 47 cities Reviews in 47 cities
58 helpful votes 58 helpful votes
“Great Business hotel in a good location”
4 of 5 stars Reviewed September 8, 2013

Had a stopover in Jo'burg in June, so spent the nigh there.

It's a good location, nicely renovated a couple years ago, and excellent amenities.

Nice place for Business trips, and the staff is always attentive to your needs.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, September 9, 2013
Dear "niknpatel",

We are thrilled to hear we have been able to create a "Great Hotel Guests Love", as per the IHG motto. Thank you for choosing to stay with us again when visiting from Mauritius. Your loyalty is much appreciated.

Kind regards,

Alwyn Hoffman - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Durban
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 8, 2013 via mobile

Very conveniently located, stayed at hotel as was attending a breakfast conference . Did not realize how close the hotel was to the Rosebank Mall / Gautrain. Shortvwalk to the New Standard Bank Head office. Room I stayed in was very damp and perhaps rooms need some refurbishment. Overall stay was good and staff friendly. Will stay at hotel again if business is the area.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, September 9, 2013
Dear "Shmsy",

Thank you for rating your guest experience on TripAdvisor and for sharing your kind recommendations.

The location of our hotel is indeed in the middle of sparkling Rosebank and close to the Gautrain station as well as main access roads. Do make sure you pay us another visit soon when returning to Johannesburg.

Warm regards,


Alvyn Hoffman - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
192 reviews 192 reviews
29 hotel reviews
Reviews in 50 cities Reviews in 50 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed September 5, 2013

I always love to stay at this hotel. Though rooms are bit compact, staff is very friendly and willing to extend helping hand whenever required. Close proximity to Rosebank Shopping Mall is another added advantage. Unlike some places in J'berg, it is fairly safe to walk to shopping mall from hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, September 6, 2013
Dear "AtulKB",

Great review and very "nice" comments! Thank you for choosing to stay at the Crowne Plaza Johannesburg!

Warm regards,

Alan Hoffman - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holon, Israel
Top Contributor
53 reviews 53 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 30, 2013

As my father was an Israeli diplomat - we used to stay in this hotel but after 15 years I flew to S. africa alone to see my friends and stayed at this hotel. The hotel is so beautiful and the desine is one of the best. The staff gives you a great welcome at front desk and in a few moments you are in your room with a view that is the line of Crowne Plaze. The service and the food is outstanding and if you need a tour at the Saffari - the staff will help you at once. MOST RECOMENDED when you are in Johansburg for night-over or a week

Room Tip: I think the best rooms are on the South side
See more room tips
  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, September 4, 2013
Dear "Natan L",

We are humbled by your spectacular review! Thank you for the support and for choosing to stay at our beloved Crowne Plaza Johannesburg - The Rosebank.

Do make sure you pay us another visit soon when returning to South Africa.

Warm regards,


Alwyn Hoffman - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 22, 2013

I stayed in this hotel a few times in the past few months. It's well managed. As a guest you have a feeling that staff is motivated to excel. There is always room for improvement but the overall experience is great.

Room Tip: Ask for an upgraded room on the north tower
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, August 28, 2013
Dear "1stAccidentalTourist",

Its "always a pleasure" to welcome you back to the Crowne Plaza Johannesburg! Thank you so much for your kind recommendations on TripAdvisor.

The team and I are looking forward to welcoming you back again soon.

Kind regards,


Allan Clingham - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 21, 2013

We stopped off in Joburg to see some friends on the way to the Cape, were recommened to stay in either Sandton or Rosebank - choose Rosebank as price wise it's cheaper, the hotel itself it very nice, good facilities and has a mall very near by with a lot of restaurant - see separate review for The Grillhouse. Overall very good for our brief stop.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_CPJ, Guest Relations Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, August 22, 2013
Dear "Krippy1999",

Glad to hear we have been able to create a comfortable and relaxing "stop over" when visiting Johannesburg! Do make sure you pay us another visit soon.

Warm regards,

Alwyn Hoffman - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Top Contributor
58 reviews 58 reviews
53 hotel reviews
Reviews in 44 cities Reviews in 44 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed August 20, 2013

Positives: Safe Location, Parking space.
Average: Breakfast Buffet.
Negatives: The rooms are terribly small, the service is unimaginably slow, the check-in process is lengthy and they are not efficient with payments. I had to stand on counter for more than an hour to complete the formalities. The people will take their sweet time to deliver something to your room. While having breakfast I was struggling with the cloche of a dish and the lady was looking at me from a distance to know how I will figure it out instead of coming and helping me. They simply dont care, there is no motivation.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this review, August 22, 2013
Dear "Chandan M",

Thank you for taking the time and effort to provide us with your feedback! You can imagine I was unpleasantly surprised to read your review and would like to offer my sincere apologies for the disappointing experience.

The quality and speed of service you have received is certainly not reflective of the levels we strive to offer to every single guest of our hotel. I can however assure you that our team members "do care" about your quality of stay and are definitely motivated to provide efficient and effective guest service to every guest at the hotel. So, I am convinced that your experience is a rare and isolated one and not a repeating occurrence.

I will carefully review your comments with the senior management team and evaluate how this could have been avoided. Thank you for assisting us in our ongoing drive for quality and enabling us to improve the hospitality offered to our guests.

I do hope you will allow us the opportunity to be of service to you again and welcoming you to the Crowne Plaza Johannesburg again soon.

Yours sincerely,


Allan Clingham - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Johannesburg - The Rosebank

Address: CNR Tyrwhitt & Sturdee Avenues | Rosebank, Johannesburg 2132, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Johannesburg
#17 Business Hotel in Johannesburg
#24 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Johannesburg - The Rosebank 4*
Number of rooms: 317
Official Description (provided by the hotel):
Crowne Plaza Johannesburg – The Rosebank is a modern and stylish Johannesburg Hotel that is ideally located for business and leisure travel. The establishment is only 30 minutes drive from O.R.Tambo International Airport and a short drive from the Johannesburg and Sandton Business Districts. The hotel is in walking distance of the Rosebank Mall and the African Craft Market that offers visiting guests a wide array of up-market shopping and dining options. The hotel’s central location makes it the ideal base to access famous Johannesburg tourist attractions such as the Apartheid Museum, Lion Park and Soweto. Coca Cola Park Stadium and Wanderers Cricket Ground , both major sports stadiums are within 10 minutes drive from the hotel.If you do not feel the need to venture out of the hotel, we offer the various dining options such as the Butcher Block, Fresh Restaurant and the Rosebank Cafe. For some of the most famous cocktails in Johannesburg, our very own funky and trendy Circle Bar is the place to be. ... more   less 
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Also Known As:
Crowne Plaza Johannesburg - The Rosebank Hotel Rosebank

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