Tintswalo Waterfall is for me a slightly out of the circuit property. Sandton hotels, northern Johannesburg guest houses and B & B's proliferate across the span north of the city centre from West to East and range from simply brilliant to simple. Concrete, steel glass & bricks abound, busy roads mean ease of access but an annoying accompanying noise factor. Tintswalo Waterfall lacks these " credentials ".
Positioned within a secure residential area on an equestrian estate, this sixteen suite property brings country life to life for its guests. The architechture is eclectic, brazen and yet warm & welcoming ( possible ? ). Each suite is certainly adequate in size, complete with ceiling to floor block out cutains, generous bathroom and soft, thick and absorbant towels to match. The public areas have fire places where guests can mingle, linger and chat away and during my two night stay they did in good numbers.
However, as a senior member of the travel & tourism industry in Africa and therfore very used to experiencing both four & five star properties of divergent positioning ( safari/city hotel/boutique/lodges etc ) would rate their staff/management skills in the high echelon of their raison d'etre. My, did they express CARE for each & every guest, visitor and for their staff members ! It was real and unforced as I witnessed the Team lead by Tanya interface with each soul on a persoanl but professional ( with HEART, so important this ! ) manner. Each staff member exuded a sort of pride of place, an unspoken essence of being decidedly pleased to be of service.
Mentoring and inculcating new blood into our tough and demanding industry is vital and as such it was a real pleasure to be looked after by Denise. A proponent of Hotel School, this young lass exuded a level of overall hospitality way beyond her years and as such, will be of ever greater value going forward. Her initiative, drive & understanding of Responsible Tourism is invigorating.
Tintswalo Waterfall is a haven, a little Heaven and would suit those discerning travellers looking for a hospitality ethos pitched by hospitable folk who appreciate the full gambit of quality travel and are importantly, completely capable of sustaining this level going forward.