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“Not as advertised” 3 of 5 stars
Review of BM Gardens Apartment Hotel

BM Gardens Apartment Hotel
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BM Gardens Apartment Hotel
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77 Lascalles road, Meadowbrook, Edenvale, South Africa   |  
Hotel amenities
Johannesburg, South Africa
1 review
“Not as advertised”
3 of 5 stars Reviewed October 6, 2013

The bed linen was not clean. Not enough towels. The guest party and make noise until what time of the early hours of the morning. The kitcken is not as fully equipped as advertised. Very limited dstv.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BM Gardens A, Guest Relations Manager at BM Gardens Apartment Hotel, responded to this review, November 23, 2013
Dear Clarence,

We apologize for only replying to this message now - we have only recently started using Trip Advisor and were unaware of your complaint.

Please accept our sincere apologies for your unpleasant stay at BM Gardens.

We have established that a temporary cleaner was on duty during your stay, resulting in the bedding not being replaced as it should. We accept that there is no excuse for unclean linen, but we wanted to inform you that the matter has been attended to.

To make up for this unpleasant experience, we would like to offer you a one night complimentary stay at BM Gardens.

We are continuously taking steps to reduce guest noise levels and your complaint is noted.

In order for us to improve our service, would you kindly specify in what way you found the kitchen equipment lacking? Also, in what way did the DSTV selection not live up to expectations?

Thank you.

Kind Regards,
Hendré Page
BM Gardens
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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10 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
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English first
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Additional Information about BM Gardens Apartment Hotel

Address: 77 Lascalles road, Meadowbrook, Edenvale, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Edenvale
Hotel Style:
Ranked #1 of 8 Specialty Lodging in Edenvale
Price Range (Based on Average Rates): $
Number of rooms: 15

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