We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not as advertised” 3 of 5 stars
Review of BM Gardens Apartment Hotel

BM Gardens Apartment Hotel
We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Edenvale
Check In mm/dd/yyyy Check Out mm/dd/yyyy
BM Gardens Apartment Hotel
Save
You added BM Gardens Apartment Hotel to your Saves list
77 Lascalles road, Meadowbrook, Edenvale, South Africa   |  
Hotel amenities
Johannesburg, South Africa
1 review
“Not as advertised”
3 of 5 stars Reviewed October 6, 2013

The bed linen was not clean. Not enough towels. The guest party and make noise until what time of the early hours of the morning. The kitcken is not as fully equipped as advertised. Very limited dstv.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BM Gardens A, Guest Relations Manager at BM Gardens Apartment Hotel, responded to this review, November 23, 2013
Dear Clarence,

We apologize for only replying to this message now - we have only recently started using Trip Advisor and were unaware of your complaint.

Please accept our sincere apologies for your unpleasant stay at BM Gardens.

We have established that a temporary cleaner was on duty during your stay, resulting in the bedding not being replaced as it should. We accept that there is no excuse for unclean linen, but we wanted to inform you that the matter has been attended to.

To make up for this unpleasant experience, we would like to offer you a one night complimentary stay at BM Gardens.

We are continuously taking steps to reduce guest noise levels and your complaint is noted.

In order for us to improve our service, would you kindly specify in what way you found the kitchen equipment lacking? Also, in what way did the DSTV selection not live up to expectations?

Thank you.

Kind Regards,
Hendré Page
BM Gardens
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

10 reviews from our community

Traveler rating
    5
    3
    2
    0
    0
See reviews for
3
4
Solo
0
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to BM Gardens Apartment Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BM Gardens Apartment Hotel

Address: 77 Lascalles road, Meadowbrook, Edenvale, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Edenvale
Hotel Style:
Ranked #1 of 8 Specialty Lodging in Edenvale
Price Range (Based on Average Rates): $
Number of rooms: 15

Owners: What's your side of the story?

If you own or manage BM Gardens Apartment Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.