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“Odd” 3 of 5 stars
Review of Birchwood Hotel

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Birchwood Hotel
3.0 of 5 Hotel   |   Viewpoint Street | Bartlett, Boksburg 1462, South Africa   |  
Hotel amenities
Ranked #3 of 5 hotels in Boksburg
Sheerness, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Odd”
3 of 5 stars Reviewed June 11, 2013

Stayed here 3 nights for a conference that was held at the same venue.

The room was basic, but acceptable. Beds were OK, bathroom just about fine although the sink did not drain away. Shower was a little weak. There is a fridge in the room, but nothing in it and no obvious place to buy refreshments (even water)- after a long overnight flight it would have been nice to have some refreshment in the room.

Room was VERY noisy, due to the windows being as thin as paper and ill fitting. Plane noise was constant from very early in the morning, and staff going about their duties were very noisy (doors slamming, dragging things along the floor etc). At one point, the handyman was using an angle grinder outside my room- not ideal after an overnight flight on which you don't sleep.

Nothing was really explained on check-in, and it took a while to find anywhere serving food. No room service is available, and we arrived the day before the conference started so could not join the buffet lunch, so had to eat at the café at reception but I recall there was a problem with payment (I think I wasn't allowed to put the cost of lunch on the room tab).

Grounds were nice, but not a great deal to see. Conference facilities were very good, including refreshments.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, June 12, 2013
Dear Lee,

Thank you for your feedback.

We are very sad to hear that your stay with us did not meet your expectations.

Regarding your problems in the accommodation room itself, we will certainly be addressing these with the relevant housekeeping and maintenance staff to determine why these issues took place. There is simply no excuse for these problems to have occured and we apologise sincerely for any inconveniences experienced. This too applies for the noise levels around the room.

We also apologise for the lack of information given to you at our reception desk. Standard procedure is to educate all guests on arrival as to available facilities and the location of their accommodation room. Regarding room service and the purchasing of refreshments, we will be investigating why this was not available during your stay as our Tazza Caffe (next to our main reception) offers both these services to all guests. Thank you for informing us.

We are pleased that you enjoyed our conferencing facilities. The Birchwood Management sincerely hopes that we can welcome you back to the property soon in order that we can change your perception of our hotel and not simply meet, but exceed your expectations in the near future.
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Sydney, Australia
Top Contributor
84 reviews 84 reviews
69 hotel reviews
Reviews in 43 cities Reviews in 43 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed June 8, 2013

The 665 room Birchwood Hotel and OR Tambo Conference Centre is situated on Viewpoint Road in Boksburg, a short drive from the terminal building of Johannesburg’s Oliver Tambo Airport. It is within easy reach of highways to Pretoria and Central Johannesburg. Nearby is the East Rand Shopping Mall, the K90 Shopping Centre and the East Rand Flea market as well as several restaurants.
The hotel operates a free drop off and pick up service to both the East Rand Shopping Mall and the OR Tambo Terminal building where it has a reception area for arriving guests. Although the hotel lies near the final approach path of landing airlines rooms are well insulated and little sound is heard from within the rooms.
The hotel consists of single story motel type accommodation within several acres complete with gardens to stroll in. Electric cart drivers are on hand to ferry guests around the complex. For guests arriving in cars there is car parking outside each room. The complex is surrounded by security fencing with entrance and exit of cars strictly controlled and monitored.
On arriving at the hotel from the airport in a rented car we were warmly greeted by the gatekeeper who helpfully assisted us to locate the reception centre. Although it was only 10.00am the smiling receptionist checked us in and indicated our room was ready. We were given a welcome letter, printed details of facilities available and a map of the complex on which the route to our room was indicated. The receptionist suggested that it might be easier for us to ask one of the electric cart drivers parked outside the reception centre to guide us to the room. We did and followed him in our car to our room.
The room was larger than most hotel rooms, adequately furnished and having a desk to work on. There was a flat screen TV with several channels, including sports and film channels. A safe was fixed in the wardrobe. The bathroom was large containing a separate bath and a spacious shower cubicle. A range of toiletries were provided. Both rooms were spotlessly clean. There was a computer connection in the room but unfortunately a charge of 50 Rands per day was made to access the Wi-Fi. Complimentary tea and coffee making facilities were provided and a small refrigerator (without any drinks) was in the room. A bed turn down service was provided each evening. At this time a complimentary bottle of still drinking water was provided and a chocolate placed on each pillow.
A buffet breakfast included in our room rate was provided at the Petit Centre Restaurant, just a minute’s walk from our room. A large variety of food was available and the two ladies who were the short order cooks were efficient and friendly and carried out their work with smiles on their faces. On the first visit for breakfast the head waiter greeted us and suggested he show us how the buffet was arranged. This he did. On subsequent mornings he greeted us warmly as did other staff members of the restaurant. The staff of the restaurant certainly provided a bright start to the day. Daily local newspapers were provided in the restaurant.
Within the delightful grounds of the hotel there is an impressive range of facilities including a five a side soccer pitch, a small swimming pool, a 24 hour gym, a squash court, a sauna and spa, a chapel, several restaurants and bars and many conference centres.
The hotel is close enough to the airport for stays to catch flights and has excellent facilities for both the business traveller as well as the independent traveller.
Although during our time at the hotel several conferences were being held they in no way impacted on our stay.
In brief it was a pleasure to stay at this hotel.

Room Tip: Book direct with hotel to get special rate.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, June 11, 2013
Dear crocnsw,

Thank you for your review,

We are extremely pleased that you experienced so many aspects of our service offering and that they met your expectations. We will pass on the feedback to the staff involved.

We hope to welcome you back again in the near future.

Kind Regards,
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Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 3, 2013 via mobile

The venue is still new and have some teething problems. Eg wireless reception almost non existent and 3G intermittent.

However, the rooms are comfortable and food was well prepared.

Pricing is good.

All in all a worthwhile hotel to use.

Stayed August 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, June 4, 2013
Dear Theo P,

Thank you for your review.

We are glad to hear that your stay with us was primarily positive and that our rooms were felt to be comfortable and the food enjoyed.

We are aware of certain 3G limitations and we are addressing this with our mobile supplier.

Please feel free to email me should there be anything additional on gregh@birchwoodhotel.co.za.

Kind Regards,
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Ottawa, Ontario
Top Contributor
60 reviews 60 reviews
44 hotel reviews
Reviews in 46 cities Reviews in 46 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 2, 2013

I stayed here for 3 nights in April. The grounds are quite expansive, as many have mentioned before. The food was pretty good and a good selection at the breakfast buffet.

My room was located near the north wall I believe, so there was no Wifi access. Even in the main lobby, the internet wasn't working on a couple of days. While the room was big, it was sterile - white walls, little colour. It was more like a motel room. The bed was o.k. The bathroom was a bit dirty and could use a good scrubbing.

The hotel is located near the airport, but far from the city centre and the northern suburbs. There are shopping malls nearby, and the hotel offers a shuttle service.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, June 4, 2013
Dear B_in_Ottawa,

Thank you for your feedback,

We appreciate the complimentary remarks on our food selection and taste. We are sorry to hear that room allocation was not as per your expectations and will take your feedback onboard (particularly the internet related issues). The limitations of any room and it's internet access should have been communicated to you and we apologise for this not happening.

We are happy that our shuttle to the shopping mall was made use of.

We hope to welcome you back to the hotel again soon.

Please feel free to email me anything additional regarding your stay on gregh@birchwoodhotel.co.za.

Kind Regards,
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Fort Worth
Top Contributor
75 reviews 75 reviews
70 hotel reviews
Reviews in 42 cities Reviews in 42 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed May 27, 2013

Location:
Within 15 minutes of airport.

Getting to Hotel from Airport:
Hotel shuttle is hourly from bus stop next to Intercontinental hotel. Just missed shuttle so instead of waiting for next shuttle or going back to terminal for taxi negotiated with one of the other hotel shuttle bus drivers to drop off 3 of us at Birchwood for R150.

Check-In:
No lines.
Haphazard.
Several people at reception but not clear who can check you in and who can’t.
When asked for room with good wireless access was given a LAN cable also.
NOTE: Person who gave me the LAN cable did not tell me I need to get a code for internet access.
Asked for and got a loaner South African power plug adapter.

Getting to first hotel room:
In 100 area.
Very far from reception.
Had to wait 15 minutes for golf cart to take me to room (which only took a minute).
Layout of complex makes it difficult to find your room on your own the first time.

First Room:
In 100 area.
Non-smoking.
Smelled very clean.
Very large.
Two large beds.
Very far from reception.
High table not suitable for working with laptop.
Relatively older looking with small basic bathroom.
Did not stay in first room very long to really assess it well.
Safe was lock box without lock that would not fit a laptop.

Internet In Room:
Once I determined the wireless did not work in the room I was first allocated I connected using the LAN cable. Then found out I need an access code to access the internet. Called reception to get a code. Was told I had to go back to reception to get a code. Told they were sending a golf cart to pick me up. Waited 30 minutes for pick up. After none arrived called reception again. Was told they were sending someone right away. Waited another 15 minutes and hotel bus showed up. Luckily I had not unpacked and went back to reception with my bags. Asked reception for code. Receptionist told me I didn’t have to come to reception for code, they could have sent it over. At this point when I complained about the run around I was given a complimentary access code for 24 hours. I asked for a room closer to reception. Was given one in 5000 area about 5 minutes walk from reception. Wireless access in second room was spotty but I with LAN cable I was able to get access to internet at fairly good speed with only occasional drops in service.

Second Room:
In 5000 area.
Non-smoking.
Smelled very clean.
Average sized.
Two king size bed.
Relatively new furnishings with much better lighting and much better bathroom than first room.
Smaller TV than first room.
Rest of review is relative to second room.

Safe:
Yes. Big enough for laptop.

Room Service:
None.
But restaurants in the compound have take away.

Elevators:
No need. You need golf carts to get to further points of compound.

Desk:
Good working height.
South African power sockets at desk level used with adapter loaned by reception.

Desk Chair:
Not adjustable but comfortable for work.

Iron:
Yes.

Trouser Press:
No.

Robe:
No.

Slippers:
No.

Umbrella:
No.

Tea and Coffee in room:
Complimentary.

Complimentary Drinking Water:
No.

Fridge:
Yes.

Turn Down Service:
Didn’t see it offered.
But in the evening someone came by with chocolate and coffee packets.
One night I asked for milk for tea instead and this was cheerfully delivered a few minutes later.

Room Lighting:
Good in-ceiling lighting.
Bedside lamps.
Good lighting.

Closet, Drawer and Cabinet Space:
Large hanging closet.
3 medium-sized shelves under TV cabinet.

Phones:
Phone on desk.
No phone bedside.
No phone in bathroom.

Couch:
Side chair.

TV:
Small wall mounted LCD.
Several TV channels with a large selection of sports channels.

Windows:
Full wall height window.
Curtains effective at blocking sunlight.

Balcony:
No.

View from Room:
Back of hotel room and compound wall.

Bathroom:
Medium sized but very practical.
Shower and separate bathtub.
No bidet.
No magnifying mirror.
Good lighting.
Basic amenities.
Water pressure strong.
Hot water after waiting a few minutes.
Non-heated mirror.
No shaver outlet.
Bathroom floor not heated.

Morning Newspaper at Door:
No.

Gym:
Maybe – with the large compound it was hard to tell.

Pool:
Maybe – with the large compound it was hard to tell.

Steam Room:
Maybe – with the large compound it was hard to tell.

Sauna:
Maybe – with the large compound it was hard to tell.

Noise Level in Room:
Light noise from outside sometimes.
Occasional aircraft noise.

Bed:
King size bed.
Firm mattress.
Bedside lamps.
Very comfortable.
Very clean.

Room Cleanliness:
Cleaned well daily.

Air Conditioning/Heating:
Heating unit was very ineffective at heating the room until I discovered a gap under the room door. From second night onwards I put a rolled towel in the gap and heating was more effective after that.

Alarm Clock and Wakeup:
No alarm clock.
Wake up calls requested from reception were always on time.

Laundry Service:
Did not use.

Microwave Oven:
No.

Breakfast:
Called reception for directions to breakfast and I was told I had to use the Petit Center restaurant for breakfast. After two mornings of walking to opposite ends of the compound for breakfast I asked reception for an alternative. I was told there is a closer option I could have used all along. This option was busier but much closer to get to/from and halved my time for breakfast. Unfortunately, the first person I asked did not bother to tell me that I could save time with the alternate location. The food was pretty similar in both locations. Buffet breakfast with several hot and cold options.

Restaurant:
Very good steak restaurant at far end of compound.
Small casual café with several options near reception with very reasonable prices.

Parking:
Did not use but seemed plentiful and spread out over the compound.

Staff:
Polite but not always effective.
One day after my room was serviced they didn’t leave any bath towels. I called reception for towels and was told they would be delivered shortly. After waiting 45 minutes I called again and asked how long I should expect to wait for towels. I was told it should have taken no longer than 5 minutes. At this point I asked to speak to the manager. The duty manager got involved and personally delivered towels at the requested time. From this point on my experience with the hotel got much better. The duty manager made sure I was properly taken care of for the rest of my stay.

Check Out:
No waiting.
Very fast.

Leaving Hotel:
Took hourly shuttle to airport. Took about 15 minutes to get to airport.

Room Tip: Ask for room near reception if you want to save time getting to/from your room.
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, June 4, 2013
Dear ymff,

Thank you for your review,

It is extensive feedback such as this that allows us to continue improving our services as well as examine potential shortfalls in guest experiences.

Firstly, your transport to from OR Tambo. Our shuttle is indeed hourly, but this only applies to the complimentary shuttle. We have an office at the airport directly opposite the shuttle pick-up zone and am disappointed to hear that a complimentary tea or coffee was not made available to you while waiting. Transport to the hotel can also be arranged through our on-site tour operator as well who can be contacted via our airport office. We apologise for this experience not being as intended for you and will address the matters with the relevant staff.

Regarding internet services, our reception certainly are supposed to inform you of the internet access vouchers and allocation of a suitable room with the required amount of signal also, should not have been a problem. A room in our 100 block was not correct indeed. This too will be addressed. This, along with other factors naturally caused you to have to move rooms which is purely not acceptable from our side, and we apologise for this severe inconvenience. We are happy to hear that internet access was received in our 5000 block and that the room was acceptable for you.

Regarding our on-site facilities such as the pool, gym, sauna and steam room, these are indeed all on-site and we are disappointed to hear that you were not informed or a suitable property map was not given to you to enjoy them. Thank you for your compliments on our Local Grill Steakhouse. It appears breakfast was not as conveniently accessed or enjoyed as much however.

To summarise, certainly your experience with us was far from the standard that we aim to maintain. I invite you to email me to discuss any of the below matters further in order that we can ensure that your next stay with us is off the level we intend it to be. We are indeed a very large property however, this is intended to be a benefit to you rather than a negative factor.

Thank you again for your feedback. Please be assured that all matters will be addressed internally.

Email: gregh@birchwoodhotel.co.za.
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cape town
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 26, 2013

Firstly this was not the first time I stayed at this hotel but seems the bigger they get the worse there service becomes. Reception was ok if not trying to translate what the mumbling was.

The rooms are average although more thought could have gone into the fact that most cellphone chargers do not come with 3 point plugs. the bathroom was ok in appearance but hot water in the shower requires patience and suddenly disappears. the water pressure especially the hot water vanishes as the other bathrooms open taps so a cold shower at 05:30 is possible. The staff are not discreet and shouting seems to be the norm and sounds like a market during shift change not to mention the endless drone and back firing golf carts.

The best thing about my stay was the Petite centre where breakfast was served. Efficient professional staff who save this hotel with service and attention to detail

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, May 27, 2013
Dear mohamedz,

Thank you for your review. The concerns mentioned are of a very concerning nature, as this is certainly far from standard practice for the hotel and we will be looking in to the issues urgently - particularly the water problems as well as staff and golf cart noises.

It is good to hear that our Petit Centre breakfast as well as the service experienced during it were enjoyed.

We would like to do our utmost to ensure that we can alter your perception of our property - please feel free to contact me to discuss the items further.

Email: gregh@birchwoodhotel.co.za.

Kind Regards and we hope to see you again soon at the Birchwood.
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dublin
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 19, 2013

Vast property with the rooms often being a good 15 min walk or 5 mins on a gold buggy to them.

Rooms were simple and clean but no wifi, also I stayed beside the back gate so I had the noise from the Laundrette which didnt help. For single female travelers I would recommend the rooms much closer to the reception block.

Very nice transfer from the airport and the food wasn't too bad, nice steak at The Grill.

Good for conferences as plenty of fresh air and space to walk around in, however it is on the flight path for the airport so quite noisy especially in the early morning.

Staff were excellent and plenty of them.

Room Tip: Don't stay down by the back gate
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, May 21, 2013
Dear jndub,

Thank you for your review.

Based on your comments, it appears you had both positive and negative experiences during your stay. We are pleased that rooms were felt to be satisfactory however, the Wi-fi connectivity should have been addressed by our Reception. Certain rooms do not get access due to proximity factors. This should have been communicated to you and a suitable room allocated.

Thank you for the compliments on our on-site restaurant, The Local Grill as well as our conferencing facilities - we are happy that you found our unique layout to be effective. The noise from planes is unfortunately due to our extremely close proximity to OR Tambo International Airport.

We sincerely hope that you will be making use of the Birchwood again soon in order that we can change your experience from mixed to exceptional.


Kind Regards,
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Additional Information about Birchwood Hotel

Address: Viewpoint Street | Bartlett, Boksburg 1462, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Boksburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 hotels in Boksburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Birchwood Hotel 3*
Official Description (provided by the hotel):
With over 15 years of success in hospitality, Birchwood Hotel has a location that is hard to beat being only 7 km from OR Tambo International Airport. The Birchwood Hotel's Staff are trained and dedicated to exceeding the expectations of clients from all industries. Birchwood offers 665 accommodation rooms, 60 on-site venues, 3 restaurants including a formal steak-house as well as a cafe for quick meals and drinks. This is not to mention their leisure facilities including The Mangwanani African Day Spa, Hi-Flyerz Aviation Bar (the only bar in the world with a real Boeing 747 Cockpit inside it), gym, pool and squash courts. There truly is no need to look elsewhere and source additional suppliers. Just 7km from OR Tambo International and capable of hosting anything from 2 delegates to 2000 delegates, The Birchwood prides itself on still being able to provide that personal touch to all guests by ensuring flexibility and affordability for all event types and budgets. With a dedicated decor team, your vision is easily accessible and their business services centre allows you to get all your administrative needs complete. They invite you to let them do the hard work. Hop on the free shuttle from OR Tambo after enjoying a complimentary drink at their Airport Lounge and allow them to assist you with your conference, banquet, product launch, exhibition, wedding or accommodation requirements because we are not exaggerating when they say, they've got it all! Birchwood is a hospitality hub in the heart of Gauteng. ... more   less 
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Also Known As:
Birchwood Hotel Boksburg

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