I have stayed at this hotel a few times and each time I say I will not return, but this time I defintely will not.
I found the reception staff to be helpful and friendly. That is where the positives end.
The food in the resturant is overpriced and disgusting, room service is horrible. I waited over an hour on evening and when I called to ask how long it was going to take the response I got was I don't know....go and find out then is what a normal hotel would do.
Also I ordered a bottle of wine to take to my room and had an ice bucket, only to be called 1 hour later to be told that they need the ice bucket back, I had not finished my wine and with no fridge in the room I found this stupid and rude.
I had some laundry done while staying there and had to ask to get it back, again never have I had this happen at any other hotel.
There is no gym and the pool is a pond at the most. Rooms are small and the shower is in the room. This could have been very uncomfortabke had I been having a shower the day house keeping came into the room, on check out day. Really, you can see that I have not checked out so why come into my room at 8am!
Overall I would not recommend this hotel, it has gotten worse in the past 12 months, I would hate to think what it will become in another. I stay in a top hotel when in Cape Town and it amazes me that the food and drink here is more expensive yet it is disgusting.
- Official Description (provided by the hotel):
- Protea Hotel Willow Lake provides a serene environment that blends in with nature and the surrounds. The hotel comprises of modern and luxurious rooms, including 2 Paraplegic bedrooms; all of which are equipped with air conditioners, selective satellite television channels, tea & coffee making facilities, executive desk with multi adapter plug points, electronic safes and touch dial telephones. Each room has an open plan shower (no baths), with privacy curtains in all twin rooms. Guests are spoilt for choice when it comes to winding down. Choose to relax by the pool or sip on cocktails in the bar and lounge area. Why not visit the exclusive patio, have a bite to eat and experience a breathtaking view of the Bloemfontein Zoo Elephant. ... more less
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