We had a two night stay here booked as part of a recent trip. When we arrived we were very impressed with the hotel interior. We were checked in by a lady who seemed not to understand the use of 'Please' or 'Thank You' until she noticed that we were members of the Hilton Honors club and then reeled off a plainly false polite welcome to her 'returning guests'. Yawn!! We were informed at checkin that the outdoor pool was closed for season Grrr... It was 82 degrees outside, we were hot, bothered and exhausted and apparently the pool had been closed for Winter!
Once in our room, which was very nice, we discovered that our remote controller for the TV was not working. I rang down to reception and was told that I should bring it down to them and they would change the batteries! Hmmmm..... So it seems that it was too much effort to pop a replacement one up to our room, or even send someone up to replace the batteries for us! Never mind, I went down to reception and waited in line for my turn to be served and then waited patiently while batteries were changed and then went back to my room. A minor issue, I here you say, but I felt for the money we were paying, a faulty controller should not have been my problem to fix!
Went spent a very comfortable first night and the hotel room and facilities were great. The breakfast area was tastefully laid out and the food was fine.
Our biggest problem with our stay here was not anything that the hotel could influence. We had booked these two nights so that we could visit Monument Valley. So although we were largely unconcerned by exactly where in Kayenta we were staying, the area surrounding the hotel was unpleasant. There were stray dogs roaming the area (more than a dozen that we spotted). These dogs would follow you around if they thought you had food on you. The area was also rife with beggars 'working the tourists'. We watched them pleading with the visitors leaving the Burger King next door for money for food. When they were sucessful they would thank the 'victim', walk though the main entrance of the building and straight out of the rear door. Wait a few minutes for the donor to leave and then return to the front door to catch the next sucker leaving. I understand that the hotel cannot influence this environment in any way, but as a visitor to the hotel, you should be aware that this goes on.
We checked out a day early. Partly because we felt uncomfortable in the area around the hotel and partly because we found that for 60% of the cost of a room at the Hampton Inn, we could spend a night at The View Hotel actually inside the Navajo Tribal Park, watching the sun set over the valley from our balcony.
This hotel has some customer service issues it needs to address, but is OK if you are just passing through. However, it not work for us as a base for exploring the area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 4, 2012
I am very sorry about the poor experience you had during your recent stay with us. You are a valued Hilton Honors guest and we certainly do not want you to stay with one of our competitors. Unfortunately, we can not do anything about the animals that roam the Navajo Indiana Reservation because of the open range policy in this region. However, I can guarantee that you will experience outstanding customer service if you are willing to give us a second chance. It would be our pleasure to have you come stay with us again. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.