We had a very bad experience in this place so much that we didn't even end up staying one night!
We arrived in Port Elizabeth from Plettenberg bay for one night before going on to a game reserve. As it happened one of us was suffering from bad food poisoning and needed to spend the day in bed with maybe some room service.
The experience was bad from the minute we arrived especially since accommodation in South Africa to this stage had been extremely good. The entrance to the hotel is at the back and very awkward with steep steps down to it. We were greeted by our name which was worrying as it meant they were not expecting any other guests that day! The gentleman at reception could only have been described as 'odd' and he didn't speak one word to us apart from asking us to pay upfront even though we hadn't even seen the room. He never mentioned where any of the facilities were, check out time etc. or volunteered advice on the area.
Very obviously a family run hotel (with the strange uncle as the receptionist!!) the owner then gave us some flimsy vouchers for the restaurant (c.€2) looking for appreciation for what was obviously a cheap marketing ploy to make us eat in the restaurant!! The room was along a balcony outside and didn't seem very secure. Although it seemed relatively clean it was very old and musty with an out of date air conditioning system that smelt.
Once we found out there was no room service or safe in the room we decided to leave as it definitely wasn’t a room you could spend the day in. It was at this stage that the owner came out to our car to enquire what we were doing. We advised we were leaving as the room was not what we expected. He sneered and said that we wouldn't be getting our money back. Although we hadn't requested this, a partial refund given we had only stayed 15 minutes would have been a polite gesture.
When we advised why we weren't staying (bad air con, musty room, no safe in the room, no information from the receptionist) he proceeded to insult and verbally abuse us pointing and threatening. Very strange and to be honest scary behaviour. A bad South African version of Fawlty towers!! To be avoided.