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“Very bad experience” 1 of 5 stars
Review of The Chapman Manor House

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The Chapman Manor House
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11 Vesperdene Road, Cape Town, 8005 | Humewood Beach, Port Elizabeth, South Africa   |  
Hotel amenities
Ranked #30 of 32 Hotels in Port Elizabeth
Dublin, Ireland
1 review
“Very bad experience”
1 of 5 stars Reviewed April 23, 2008

We had a very bad experience in this place so much that we didn't even end up staying one night!

We arrived in Port Elizabeth from Plettenberg bay for one night before going on to a game reserve. As it happened one of us was suffering from bad food poisoning and needed to spend the day in bed with maybe some room service.

The experience was bad from the minute we arrived especially since accommodation in South Africa to this stage had been extremely good. The entrance to the hotel is at the back and very awkward with steep steps down to it. We were greeted by our name which was worrying as it meant they were not expecting any other guests that day! The gentleman at reception could only have been described as 'odd' and he didn't speak one word to us apart from asking us to pay upfront even though we hadn't even seen the room. He never mentioned where any of the facilities were, check out time etc. or volunteered advice on the area.

Very obviously a family run hotel (with the strange uncle as the receptionist!!) the owner then gave us some flimsy vouchers for the restaurant (c.€2) looking for appreciation for what was obviously a cheap marketing ploy to make us eat in the restaurant!! The room was along a balcony outside and didn't seem very secure. Although it seemed relatively clean it was very old and musty with an out of date air conditioning system that smelt.

Once we found out there was no room service or safe in the room we decided to leave as it definitely wasn’t a room you could spend the day in. It was at this stage that the owner came out to our car to enquire what we were doing. We advised we were leaving as the room was not what we expected. He sneered and said that we wouldn't be getting our money back. Although we hadn't requested this, a partial refund given we had only stayed 15 minutes would have been a polite gesture.
When we advised why we weren't staying (bad air con, musty room, no safe in the room, no information from the receptionist) he proceeded to insult and verbally abuse us pointing and threatening. Very strange and to be honest scary behaviour. A bad South African version of Fawlty towers!! To be avoided.

  • Liked — Leaving
  • Disliked — The crazy owner
  • Stayed February 2008, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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12 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
Washington DC, District of Columbia
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 9, 2008

This is a nice little hotel where all the rooms overlook the ocean. It’s across the street from the Aquarium. You can walk to the beach as well as many restaurant and night spots although it can be a bit noisy when you are trying to sleep and others are partying at the nearby pubs. The pool is placed awkwardly right outside the restaurant. If you choose to dine outside it’s very likely you will get splashed from people in the pool, or will have to witness people sunbathing. I think it was a water feature turned pool! I didn’t care much for the bedding, pretty cheap and thin but otherwise the room was spacious and clean, the shower was hot, the TV worked and we had a balcony to sit and watch the ocean. Breakfast was so so, nothing special. Would I stay here again, probably not, I would look for something a little bit better but its fine if you are trying to keep within a budget.

  • Liked — The size of the rooms and that they are all seaviews!
  • Disliked — Breakfast, noise at night
  • Stayed December 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chapman Manor House

Address: 11 Vesperdene Road, Cape Town, 8005 | Humewood Beach, Port Elizabeth, South Africa
Location: South Africa > Eastern Cape > Port Elizabeth
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #30 of 32 Hotels in Port Elizabeth
Number of rooms: 22

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