I stayed at the Summerstrand Hotel on the 6th April 2013. It was my wedding night so I had arranged earlier that someone ensure that champaign, strawberry's, ice, water, etc were waiting when we got there. It was confirmed. On arriving we stood at the reception desk (tired from the wedding) for around 20 minutes while they "looked" for our reservation. In fact they just stood there and said they couldn't find it. Only after I got the code from my email did we found it was reserved under my first name. Ok not a train smash. We rushed upstairs and went to our room.
On entering I realised that the room did not have ANY campaign nor strawberry's etc as requested. In fact there was NOTHING. So they screwed up my surprise (and after the confirmed it would all be ready it was quite a disappointment). Then I realised there is no mini bar or even a bottle of water. Literally NOTHING to welcome you. So we drank some water out of the tap and ended up going to sleep - pretty sad and depressed.
Breakfast was pretty good as it was a buffet but overall - really poor service and room. Asked for decaf cappuccino - no we don't have that. Well they didn't have water so what did I expect. (I found out you can buy water at R15 per 500ml.)
The view from my "sea facing" room was a dirty grey roof. The room was a combined mess. They had combined two rooms together. There was a low drone throughout the night and you can easily hear next door run a bath or the worst thing was the TV next door stayed on the whole night! And you can hear it clear enough to keep you up. So I slept with a pillow over my head.
Not the wedding night I had envisaged that's for sure. Will never go back to this hotel.
- Official Description (provided by the hotel):
- Summerstrand Hotel is situated directly across from one of Port Elizabeth's most pristine, eco friendly beaches and directly adjacent to the Humewood Golf Course. Enjoy a sumptuous Breakfast Buffet before starting your day or relax after a long day of work or play with a cocktail in the lounge, before having a delectable dinner Buffet in Satis Restaurant. Our Bar is the perfect place for a night cap. Our Bedrooms either have views over Algoa Bay, the Humewood Golf Course or our pool and landscaped gardens. We offer complimentary wireless connectivity throughout the entire hotel for your convenience. ... more less
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