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“Great place to start our holiday” 5 of 5 stars
Review of African Pride Hacklewood Hill Country House

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African Pride Hacklewood Hill Country House
5.0 of 5 Hotel   |   152 Prospect Road | Walmer, Port Elizabeth 6001, South Africa   |  
Hotel amenities
Ranked #3 of 32 Hotels in Port Elizabeth
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Great place to start our holiday”
5 of 5 stars Reviewed October 8, 2011 via mobile

We stayed for the first night of our holiday after a long flight from Sydney.

The location is excellent being just 5 mins drive from the airport. The house retains all it's charm and the rooms are first class. I loved the bathroom in our room.

We were the only guests staying and were looked after like family. The service was excellent.

If your looking for a first night hotel before heading off down the garden route then this is the place. It's way, way better than the rather faulty towers look it has on it's web site :).

  • Stayed September 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Vienna, Austria
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 30, 2011

I stayed here just to overnight before heading off on a safari with a friend out near Grahamstown. The service is top notch, very friendly and on point. The house itself is a nice old British Colonial house with great old world charm to it. I did notice that it was a bit worn in some areas, not dirty at all but just showing its age. Also I found the bed to be too hard. However if you ask me this is the ONLY place to stay in PE. The food was wonderful and served on a classic silver livery (a nice touch) and they offer a very good selection of wine and spirits. I will admit my standards are very high and they met most of them, truly a lovely private hotel. If I am every back in PE for a safari I will stay there again without hesitation. Oh i should add for the value it is a no brainer.

  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Albans, United Kingdom
Top Contributor
53 reviews 53 reviews
40 hotel reviews
Reviews in 44 cities Reviews in 44 cities
157 helpful votes 157 helpful votes
5 of 5 stars Reviewed June 9, 2011

We stayed in the Hackwood Hill for our last 5 days in South Africa having travelled 1200 miles down the Garden Route from Cape Town. What a fantastic country house hotel, our room, The Madilba was to die for, huge 4 poster bed, claw foot bath and the bathroom was so huge we could have waltzed round it. The staff were very attentive, nothing was too much trouble (as has been said before). The food was amazing and as on a few of our days we were the only guests we were treated like Lord & Lady of the Manor. Parts of the decor are a little "tired" if you look closely but on the whole I thought the whole experience was wonderful. The pool is adequate for the size of the hotel but it is very shaded by the trees and if you are looking to sunbathe you will be moving every 20 minutes to stay in the sun. The gardens are beautiful and well tended by numerous gardeners.

The weather unfortunately whilst we were there was not very good, cloudy, and lots of rain and there is not much to do in Port Elizabeth. There is the pier and The Boardwalk shopping centre. We did visit a lion park nearby which was a great experience and our taxi driver did the tour for us at half the price that the tour companies quote.

Ivan and Dean more or less run the hotel between them and at times were run ragged but that never once interfered with their brilliant service to us - they are both a credit to the owner. We asked if we could have the traditional dish of Bobotie on our last night and even though it wasn't on the menu they did it for us and it was delicious. The pancakes, grilled banana, bacon and maple syrup for breakfast was also divine - don't knock it until you've tried it !!!!.

If we are ever in Port Elizabeth we most certainly stay at Hacklewood Hill - a truly memorable and magical experience.

Joy Peck

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 4, 2011

We, being my husband and I, returned as we do a few times a year on business. We never stayed often in 2010 due to escalated prices due the World Cup being held in SA.

This year our favourite room was in need of a refurbishment - the carpets where badly stained and the bathroom needed some attention not to mention the buzzing compressor from outside the building - two missing security personel in the morning when trying to leave early made our stay less memorable of a normally remarkable hotel.

We did lodge a complaint in writing and where assured they would attend to the problems we noted as it is a firm favourite of ours when visiting Port Elizabeth - a home from home.

Room Tip: Most of the rooms upstairs are very nice
See more room tips
  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reading uk
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 28, 2010

Stayed one night here before catching a flight to Durban. Haven't enjoyed a bath so much for 40 years. A really big bath to soak in. Room reminiscent of my youth. Nice and old-fashioned. Food amazingly good and well balanced together with an excellent wine cellar. Highly recommended.

  • Stayed December 2010, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west yorkshire
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 12, 2010

We have just returned from our 3 week stay in South africa, we went to a friends wedding which was fabulous. We stayed in several hotels on route and have to say this is the best one. nothing too much trouble, the house was fantastic, victorian all original features kept. dinner was set up for My husband and I in the library, candle lit very intimate.Cant understand where one of the previous reviews came from I swam and the pool was perfect, tennis court was great. The staff were attentive, the food 5 star. who needs a reception desk when the staff are always around. the room was amazing 4 poster bed with a bathroom to die for. Maybe the previous review would be more comfortable in a travel lodge as they do not seem to have much taste for the better things in life. Thank you so much for our lovely stay and yes I would recommend this to others.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed January 25, 2010

After great experiences with several guesthouses and hotels on the garden route Hacklewood Hill has been a huge shock for us.

First of all I have to say that Port Elizabeth hasn't appeared to us as attractive at all. This might have affected our hotel experience as well. But even within Port Elizabeth the hotel has a quite strange location. It's located in a residential area with mainly old buildings and heavy fencing. This mght be caused by several strange industrial areas as well as townships nearby. Overall the area appeared to be dead - especially in the evening.

The hotel building itself seems to be from the last century and could have been the set for a horror movie. On the one hand it has a special charme but ont the other hand it's just old, dirty and scary. The gardens as well as the tennis court and pool had been in a disastrous condition and couldn't been used. There is no reception or desk so you have to enter the main kitchen to find staff. During our stay we just saw three staff member in total including the Chef.

The room had the same charme of gone days. However, dirty bedclothes, cobwebs and used-up carpets resulted in horrible sleep. We even didn't use the shower or bathtub because the overall impression made us wondering about the water quality. Overall a tired and bad managed property which could have convinced by a step back in time.

Food quality at breakfast remembered us of old times as well. The bread has been dry and hard, the cold cuts smelled strong.

Only positive experience has been the evening at the fireplace. The lady who served drinks has been attentive and service oriented. The wine selection was quite good at reasonable prices.

  • Stayed October 2009, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about African Pride Hacklewood Hill Country House

Address: 152 Prospect Road | Walmer, Port Elizabeth 6001, South Africa
Location: South Africa > Eastern Cape > Port Elizabeth
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Port Elizabeth
Price Range (Based on Average Rates): $$
Hotel Class:5 star — African Pride Hacklewood Hill Country House 5*
Number of rooms: 8
Official Description (provided by the hotel):
Surrounded by a lush country garden abundant with birdlife, discover serenity, luxury and privacy at an elegant Victorian Country House in the leafy suburb of Walmer. One of the few remaining Victorian Manor Houses in Port Elizabeth, African Pride Hacklewood Hill Country House offers every comfort and a stylish dining experience with its cordon bleu cuisine, impressive vintage wine collection and an authentic wine cellar. Winner of an American Express Fine Dining Award the beautifully appointed restaurant boasts period pieces, silver service and magnificent brass candelabra that takes the diner back to an elegant bygone era whilst they dine on five-star cuisine. A sparkling pool with secluded lounging areas for sun lovers and a tennis court, add to the relaxed atmosphere and friendly staff are on hand to cater for your every need. Superbly decorated and furnished with antiques, fine fabrics and beautiful paintings for the discerning GUEST. Spacious air-conditioned bedrooms offer every comfort in the classic country house tradition, each leads onto a private balcony overlooking the garden. The elegance of the Victorian era is continued in the large bathrooms with feature bath tubs, separate showers, heated towel rails, terry towel bathrobes and romantic candles. Indulge in a game of croquet or have fun playing board games in the sun. Outstanding beaches, coastal walks, picnics horse riding, scuba diving, bay cruises, yachting, historical tours and golf nearby. ... more   less 
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Also Known As:
Hacklewood Hill Country House Hotel Port Elizabeth
Hacklewood Hill Country Hotel

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