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“Very disappointed” 2 of 5 stars
Review of NH Plettenberg Bay

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NH Plettenberg Bay
3.0 of 5 Hotel   |   N2 , Rietvlei Road, Plettenberg Bay 6600, South Africa   |  
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Ranked #10 of 15 hotels in Plettenberg Bay
East London, South Africa
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Very disappointed”
2 of 5 stars Reviewed December 28, 2012 via mobile

Spent three days at this hotel including Christmas day and we were very disappointed. The restaurant being the worst I've seen in a hotel, had dinner only in the first night and I certainly did not have plans to use the restaurant. Unfortunately we couldn't avoid breakfast as it was part of the room rate otherwise we would have had breakfast elsewhere.

There was also no management visible, the only thing good at the hotel is the good staff members. They were very friendly and helpful.

The room was specious enough but needs some serious renovations.

Definitely not again.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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102 people have reviewed this hotel

Traveler rating
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See reviews for
16
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Leuven, Belgium
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 9, 2012

First the disadvantages, location is indeed not very great. Not very central but we did not mind at all. We then choose to eat in the restaurant of the hotel and food was great and staff very friendly and helpful. Rooms are spacious and clean. The place is well maintained. Would stay here again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 1, 2012 via mobile

Friendly and helpful staff. Desperately needed renovations in progress which should make a big difference.
Close to everything Plettenberg Bay has to offer.
Great breakfast and tasty dinner. All-in-all a pleasant stay.
Don't miss dinner at The Lookout Deck in Plett.

Stayed October 2012, traveled with friends
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Port Elizabeth, South Africa
1 review
4 of 5 stars Reviewed October 29, 2012

We would very highly recommend the NH Hotel in Plett - clean, comfortable and spacious room. So close to Plett, yet away from the hussle & bussle. We had a great time!! Breakfast & dinner was scrumptuous!! Will definitely call again!!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 28, 2012

On arrival we were greeted in a friendly, welcoming manner, helped with our baggage and shown where to park. The receptionist was very helpful and on our enquiring if smokers rooms were available changed our booking to a downstairs room with its own patio, complete with table and chairs and a braai place. She was also very obliging in finding out information about nearby attractions when not included in their pamphlets.

As our stay was during winter we were attracted by the thought of a fireplace in our room which would have been lit if we'd needed it but the aircon/heating unit was efficient and quiet and kept us cosy.

We found our accommodation to be spotlessly clean, wonderfully spacious, well laid out with a little dressing area between bathroom and bed/sitting room. Both bed and seating were comfortable, our only grizzle being that the rather old-fashioned television was placed in the far corner of the room so rather difficult to view. Most of the time we didn't bother. The overbath shower with its glass screen was a bit awkward to navigate - care needed not to slip and fall.

The bar was well stocked, staff friendly and efficient, as were the dining staff. The breakfast buffet selection was varied, and adequate, with freshly cooked eggs etc to order. The huge central fire was most welcome during the two dinners we had in the hotel.

Gardens were well maintained, tidy and although the pool had been emptied for cleaning and maintenance this wasn't an issue in winter!

In all we thoroughly enjoyed our stay and although there's no sea view, the hotel is set in spacious grounds and very conveniently situated to explore this beautiful area.

Room Tip: We enjoyed our downstairs room with its own patio.
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cape Town Central, South Africa
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 23, 2012

I have stayed here a few times, but sadly it is starting to show that it is need of some renovation and management of the kitchen staff is lacking. We stayed in a suite and small things like cupboard doors not closing, the one shower panel missing, broken deck chairs, etc. make one realise why it is only 3 stars. The breakfast on the first day (Monday) was pathetic, with very little fresh fruit, no choice of cereal, a dirty toaster that hardly worked and needed to be dumped years ago, far too few staff and those that were there were running back and forth. The second day's spread (I can hardly call it that) was slightly better with muesli and muffins being added. It is quite sad as the hotel is in beautiful surroundings and the gardens are fairly well kept. Sadly, I am not sure I am going to rush back here.

Room Tip: Ask for a suite
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 6, 2012

we stayed at the nh plettenberg at the end of September 2012. We were a party of 14. The service and friendliness of the staff was superb. would recommend the hotel. The rooms were spacious and clean.Breakfasts were good. The only downfall was the coffee which was terrible. I would highly recommend this hotel for comfort and excellent service

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about NH Plettenberg Bay

Address: N2 , Rietvlei Road, Plettenberg Bay 6600, South Africa
Phone Number:
Location: South Africa > Western Cape > Plettenberg Bay
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 15 hotels in Plettenberg Bay
Price Range (Based on Average Rates): $
Hotel Class:3 star — NH Plettenberg Bay 3*
Official Description (provided by the hotel):
NH Plettenberg Bay offers guests warm hospitality - situated on a lush sweeping grounds, nestled between the Indian Ocean, the Keurbooms River and the rolling greens of the Gary Player designer Goose Valley Golf Course, this African hotel offers contemporary spirit and flair in the heart of the beautiful Garden Route.The spacious roomsall equipped with a fireplace, offer comfort whilst the surrounding natural beauty provide guests with space, fresh air and the majestic expanse of the blue African sky.Scrumptious dining can be enjoyed from the hotel’s Ilanga Restaurant or, for more relaxed comfort, guests can ease the time away in one of the comfortable lounges, bars or indulge in the sun on the pool deck. ... more   less 
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Also Known As:
Nh Plettenberg Bay Hotel Plettenberg Bay
Nh Hotels Plettenberg Bay
Nh Hotel Plettenberg Bay

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