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“Stunning views but poor service” 3 of 5 stars
Review of Ristorante Enrico

Ristorante Enrico
Keurbooms Strand Keurbooms | Keurboomstrand, Plettenberg Bay, South Africa
+27 44 535 9818
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Cuisines: Italian, Seafood, Pizza & Pasta
More restaurant details
Restaurant details
Good for: Families with children, Large groups, Local cuisine, Special occasions, Dining on a budget
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Delivery, Late Night
Description: ANY CLOSER..YOU WILL GET WET
Grand Cayman
Contributor
11 reviews 11 reviews
3 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Stunning views but poor service”
3 of 5 stars Reviewed January 9, 2013

An amazing setting but we had to wait over an hour for our food having waited over an hour for a table. It was very busy as there was a fundraiser going on but maybe they needed more staff. The food was fine but the wait tiresome.

Visited December 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
passone, Owner at Ristorante Enrico, responded to this review, January 11, 2013
thank you for your time, during the peak season the wait can be very long, we do tell guests that the food will take appr. one hour, i am sorry if we have disappointed you.
regards
enrico
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419 reviews from our community

Visitor rating
    216
    132
    43
    12
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Johannesburg, South Africa
Senior Contributor
35 reviews 35 reviews
24 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Worth the wait”
4 of 5 stars Reviewed January 9, 2013

December and Enricos means long queues and long waits for a table. Somehow it doesn't matter once you are sipping on a peroni and watching the ocean. Food is good, but slightly overpriced.

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Top Contributor
106 reviews 106 reviews
80 restaurant reviews
Reviews in 57 cities Reviews in 57 cities
92 helpful votes 92 helpful votes
“Good food - excellent service.”
4 of 5 stars Reviewed January 6, 2013

We arrived at Enrico's for dinner a couple of nights before Christmas at early evening. As you'd expect, the place was packed, and we were told that there would be an hour's wait for a table. Given that we had two young children with us we decided not to wait, but to order a take away instead. Once we were inside and had ordered the take away, the owner (I presume) came over and said that if we were happy to sit inside he could move a table into the bar so we could sit down and ear it there - which we did. Given the fact that there were more than enough customers that day, we were very impressed that he took interest and did this for us.

Moments after we sat down there was a huge thunderstorm ( the lights went out for a while) and suddenly everyone else wanted to come inside. Again we were really impressed with the way this was handled as we watched staff move tables chairs etc quickly and efficiently to keep customers happy - a credit to the owners and the staff.

We had a very enjoyable meal and evening - the kids enjoyed the lightning display too! Thank you.

  • Visited December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Contributor
18 reviews 18 reviews
10 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Great Day Out”
5 of 5 stars Reviewed January 4, 2013

When the sun is shining, Enrico Restaurant is a great day out! The location is spectacular and the food compliments. Great Pizza's, and fresh seafood. Great place for place for friends and family.

Visited January 2013
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1 review
“Long queues, unimpressive food”
2 of 5 stars Reviewed December 30, 2012 via mobile

We waited for about 40 minutes to be seated, which is understandable given that it is the holiday season. We were 4 adults and a toddler. However, after waiting for almost for one hour for our rump meal, we were advised that the other two meals were done and that they ran out of rump. We then were advised to have the veal and oxtail. The food was fine, just unimpressive. I doubt that we will go back.

The view is stunning.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
passone, Owner at Ristorante Enrico, responded to this review, January 2, 2013
hi
thank you for your time in writing about my restaurant, i will not justify, but apologise for not performing to our standard. i would like to mention that the rump enrico is on our daly specials list and most probabily the waitress took your order without making sure the availability of the rump, never the less i take full responsability, i am sorry and would love to see you again at ristorante enrico.
have a wonderful 2013
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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