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“All-round GOOD” 5 of 5 stars
Review of Blue Lagoon Hotel & Conference Centre

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Blue Lagoon Hotel & Conference Centre
4.0 of 5 Hotel   |   Blue Bend Place | P.O. Box 2177, East London 5205, South Africa   |  
Hotel amenities
Ranked #5 of 11 Hotels in East London
Port Elizabeth, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“All-round GOOD”
5 of 5 stars Reviewed August 5, 2014

My wife and I have stayed over at the Blue Lagoon Hotel & Conference Centre on at least six occasions, now, and have yet to experience anything other than great attention to detail, courteous staff, and immaculate rooms with stunning views.

Room Tip: Ask for an upstairs room with a view of the lagoon or beachfront - both views are stunning!
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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40 reviews from our community

Traveler rating
    14
    4
    8
    9
    5
See reviews for
7
14
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Johannesburg, Gauteng, South Africa
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 7, 2014

Stayed at Blue Lagoon for one night on a business trip. When we arrived, they could not give us access to the rooms we booked due to their card machine not working. I was given a smoking room instead, which did not do my allergies any good. luckily the room had an AC unit that I had on full blast the entire night.

The staff were friendly enough but did not explain their policy on tips w.r.t. using a meal voucher. Travelers beware, you cant tip waitresses using your meal voucher allocation. I was shocked when presented at check out with an invoice for a tip.

The place has easy access to the lagoon which is ideal for a short morning run/walk. I thought the food was a bit over priced and breakfast was lacking in variety.

Bonus: there is a sports bar next to restaurant.

Room Tip: dont choose the rooms with the sliding door entrance.
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  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2014

My wife and I celebrated our wedding at the Blue Lagoon Hotel and Conference Center on the 12th of April 2014.

From start to finish, the entire experience was superlative. The highly capable assistance with decision making, venue decor, arrangements, referrals for service providers and hints on items that we had not even considered, coupled with a no fuss, all smiles attitude to any changes, tweaks or curve balls we threw at them to make our day everything we wanted. Nothing was too much trouble!

The location is simply unbelievable, overlooking a tranquil lagoon, and surrounded by lush foliage. Included in our wedding package was our first night, spent in the honeymoon suite - complete luxury.

All amenities are easily available, and the food is particularly impressive - our guests were raving about it for days.

All in all, I just cannot thank the staff enough for their huge effort and fine attention to detail that ensured we were left with nothing to do but enjoy ourselves on our special day.

Dont hesitate! Book your wedding here!

Room Tip: The E block suites are the best!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sandton, South Africa
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 12, 2014 via mobile

I stayed here for business in March for 1 week, and was very happy with the location. It has a great setting overlooking the lagoon- direct access to the lagoon via a path from the hotel. The dassies all around the hotel are cute and not a disturbance. It is mainly for business guests. The rooms are average and smelt of smoke. The breakfasts were very good. No free wifi was a disappointment. There is a bar where you can have a drink after work which is a nice feature, but can get noisy over weekends. All in all, I would stay here again if in the area for business.

Stayed March 2014, traveled on business
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Port Alfred, Eastern Cape, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 7, 2014

Spent New Years with a couple of friends and we were just there for the restaurant and the service was appalling. The waiter did not acknowledge us upon arrival, guests that came after us got served and left before we got any service (even after we asked to be served). Eventually after many failed attempts, on of us walked to the bar, ordered our drinks and carried our drinks (6 glasses and an ice bucket included in two trips to the table and back to the bar again) back to the table. No one apologized even after seeing this and the same happened with ordering food.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Douglas, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 3, 2014

Stayed at the hotel for the Ironman 70.3. Only one person smiled; the lady that brought room service. Bar so loud on Friday eve that we paid to sleep in a guest house up the road on the Saturday eve before the race to try and get some sleep. No smoking room, but adjoining room had party and smoked all night with smoke coming into our room through adjoining door. Phoned reception to quiet the neighbours down, but they just started up half an hour later. Rooms not soundproof. Hotel should warn athletes that Friday and Saturday evenings are very noisy and that it doesn't matter how far you are from the bar, you still hear (and feel) the music.

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mthatha, South Africa
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 27, 2014 via mobile

We are the frequent guest of Blue Lagoon hotel, me and my husband. (The Melane's). I am so disappointed with the poor service, especially from the front desk staff. The manager or assistant with the name Mthe is rude and unfriendly, I am sure he is in the wrong place, probably he choose a wrong career. Whenever we arrived there, the hotel reception staff treated us as if they are doing us a favour. Staff attitude is the big loss . Train our staff please. As for the rooms you need an upgrade especially in your apartments everything is falling apart . It only block B that is tolerable. As for the Friday noise, why can't you change our establishment to a night club once and for all? Food is worse , always oil. I can sleep but food is a no no. Last but not least, we were there in September 2013, and mistakenly left a pencil case with a calculator inside, we try to ask your so called lost and found but no one knows nothing about that item. My main concern is a staff titled towards guests. Do something before you it's late

Stayed September 2013, traveled as a couple
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Additional Information about Blue Lagoon Hotel & Conference Centre

Address: Blue Bend Place | P.O. Box 2177, East London 5205, South Africa
Location: South Africa > Eastern Cape > East London
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 11 Hotels in East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Blue Lagoon Hotel & Conference Centre 4*
Number of rooms: 103
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