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“Pleasantly surprised!” 4 of 5 stars
Review of Premier Hotel EL ICC

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Premier Hotel EL ICC
5.0 of 5 Hotel   |   22 Esplande | Quigney, East London 5211, South Africa (Formerly Premier Hotel Cascades)   |  
Hotel amenities
Ranked #3 of 11 Hotels in East London
Dubai, United Arab Emirates
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
“Pleasantly surprised!”
4 of 5 stars Reviewed June 19, 2013

I stayed here for 4 nights while attending a conference in East London, and I always worry when I stay at a hotel that I have never heard of (Premier Hotels?, ELICC?).

So, I was very pleasantly surprised to find that (based on my experience at other South African hotels) this is quite nice.

If you have a conference at the conference center then this is definitely the place. You can go back and forward from the conference to your room so easily.

The room is the highlight, spacious, decorated nicely and with everything that you need.

Meals in the restaurant and room service are fine, not great but not bad either.

The one downside is the weird design, you have to go up an elevator, walk about 50m and then up and another elevator to get to your room. Every time that I did this I pitied the people in the first floor corridor with tiled floors in the hall and guests coming and going at all hours.

Room Tip: Do not take a room on the ground floor. You will be kept up all night with guests trying to access...
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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63 reviews from our community

Traveler rating
    17
    33
    9
    3
    1
See reviews for
6
9
1
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Port Elizabeth, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 21, 2013

Had the honor of staying at Premier Hotel ELICC again for 1 night on business last week. It was super as always. Just wished I could stay longer.

Well done to Marieta and her team for running an excellent Hotel.

Keep it up.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town, Western Cape, South Africa
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2013

I stayed for 3 nights on business and had an excellent experience. The staff were very friendly, helpful and accommodating. I arranged to use the hotel shuttle service a few times and was duly informed when they were running late due to unforeseen circumstances. Even the shuttle drivers are friendly and well-informed. Good breakfast and dinners, and being a vegetarian, I still always had tasty options. Rooms are spacious and modern with ocean views. Can't wait to go back!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Top Contributor
149 reviews 149 reviews
73 hotel reviews
Reviews in 55 cities Reviews in 55 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 14, 2013 via mobile

Arrived and there was chaos at reception, the phone line and televisions were down. After a wait I was checked in and made my way to my room on the fourth floor which required going in a service looking elevator to the fourth floor walking through a maze of corridors only to find that the room I had been given was already occupied. Had to go back for round two. The rooms are nice and spacious and there are all the amenities, if they worked. The swanky chairs and aircon are nice and contemporary.
There is however not one vegeterian option on the in room dining menu and so I ended up having to go to a buffet with an exorbitant price. I have to commend the lady who took care of me as she literally walked the buffet indicating every veggie option.

I think for the price this place is not there yet. It seems overpriced for the experience which is more than the look and feel.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Port Elizabeth, South Africa
1 review
4 of 5 stars Reviewed January 23, 2013

I stayed here for the Ironman 70.3 and it was a great experience. You pay for what you get i believe and the cost of the hotel was worth it! It was a busy weekend in East London, so the service was not 100% but very understandable.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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East London
Top Contributor
123 reviews 123 reviews
94 hotel reviews
Reviews in 38 cities Reviews in 38 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed July 16, 2012

Best hotel choice in the city! The hotel is designed to accommodate the business traveller and the conference attending person! Stunning views of the East London beachfront. The room was really well presented and a nice surprise!

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 5, 2012

Premier Hotel at ELICC is built to accommodate the conventions which means it is too huge for a city like East London. In March there were no conventions. As a result the hotel has perhaps 10% occupancy. Since it's a huge hotel, the maintenance with this kind of occupancy is a challenge. I went directly to the hotel without doing any prior booking and since I booked 6 rooms they had to scramble to make them ready. Although most of us were accommodated on the same floor it was in different wings of the hotel and walking from room to room was an ordeal. In fact the way the hotel is built you have take a lift to go the 4th floor. Then walk about 200 metres to take another one to go to your floor. The hotel is on the waterfront and the way is breathtaking. It is by far the best hotel in the city, but that does not mean it is of international standardi in service and management. Perhaps it runs more efficiently in the holiday season or when there is a convention, but the management needs to work out to run it more efficiently in the low season.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Hotel EL ICC

Address: 22 Esplande | Quigney, East London 5211, South Africa (Formerly Premier Hotel Cascades)
Location: South Africa > Eastern Cape > East London
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in East London
Price Range (Based on Average Rates): $
Hotel Class:5 star — Premier Hotel EL ICC 5*
Number of rooms: 260
Official Description (provided by the hotel):
With panoramic views of the coastline, East London’s port harbour and the Indian Ocean Premier Hotel EL ICC is the latest offering of Premier Hotels & Resorts in the Eastern Cape. This contemporary designed hotel provides the ultimate in luxurious accommodation for the business executive. Located adjacent to the East London International Convention Centre, a mere 10 minutes to major shopping, entertainment and sporting facilities and only 15 minutes to the East London Airport, Premier Hotel EL ICC is bound to be the venue of choice for the discerning traveller. ... more   less 
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