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“Loved the Quarry Lake Inn” 5 of 5 stars
Review of Quarry Lake Inn

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Quarry Lake Inn
4.0 of 5 Hotel   |   Quartzite Drive, off Pearce Street, The Quarry | PO Box 20833, East London 5201 , South Africa   |  
Hotel amenities
Ranked #2 of 11 Hotels in East London
Nelspruit
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Loved the Quarry Lake Inn”
5 of 5 stars Reviewed November 20, 2013

What a great hotel...loved the staff, the setting and the hotel...awesome value for money and I have now found my new home away from home when in East London...first class product and five star value...hats off to the management and staff

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuarryLakeInn, Owner at Quarry Lake Inn, responded to this review, November 24, 2013
Dear Guest. Thankyou for your most positive and appreciative remarks about Quarry Lake Inn. Our staff are really thrilled to receive these accolades, which makes our work all the more worthwhile !
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48 reviews from our community

Traveler rating
    25
    16
    6
    1
    0
See reviews for
8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
East London
Top Contributor
123 reviews 123 reviews
94 hotel reviews
Reviews in 38 cities Reviews in 38 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 18, 2013

This establishment is located in an unassuming area of East London, away from the rush of the city, so it may not fit everyone's purpose. The room as big enough with smoking table outside on the balcony. I found breakfast to be quite adequate and we used their boardroom for our meeting over two days and we didn't have any complaints. They let us bring our own catering as it was a Saturday, so we found them to be helpful. I think the bathroom supplies for a 4-star establishment should be improved.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuarryLakeInn, Owner at Quarry Lake Inn, responded to this review, November 24, 2013
Thankyou for your feedback about your recent experience at Quarry Lake Inn. We appreciate that you have taken the time to remark on certain aspects of your experience and we do value this and take note of your comments.
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East London
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 9, 2013

An excellent breakfast served here with a stunning spread - good variety and friendly service.
The location on a good day cannot be beaten with views of the Lake and birds everywhere.
Probably a "best kept secret" breakfast location.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuarryLakeInn, Owner at Quarry Lake Inn, responded to this review, November 24, 2013
Dear Guest, Thankyou for your positive and cheerful comments about our breakfast and the venue. Quarry Lake Inn is indeed priveleged to have a unique position in this little gem of nature, which we are delighted to be able to share with our guests.
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Wellington, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 28, 2013

I'd like to give this place a 3.5 rating but can't figure out how to do it.

Not a bad place as the first four adjectives in my title indicate but I expect more from four star accommodation. Below I've listed some examples of where the service was lacking and could definately be improved. We'd just come from a cheaper, 3 star accommodation in Port Elizabeth which offered all of these services to a higher standard so I don't see why the Quarry Inn couldn't have done the same:

- The rooms had almost none of the toiletries that you would generally expect (although they did offer a small selection of fresh fruit daily which was nice). I was surprised to see that my room had no shampoo or shower gel at all - fortunately I had brought my own.

- The selection of TV channels was really limited

- When we wanted to go down to the bar - which closes at 7.45 pm - for a sun downer at about 6 pm we were told that we couldn't use it for some reason and that there was a minibar in our room. We'd need to use that and just sit on the covered deck outside. Since they advertised the bar service in the information packs in the rooms, I thought that this was poor showing

- I was travelling with my elderly parents. I'd booked a separate room for them and when we got there they allocated them the double room. This would have been fine except that it was up a flight of stairs whereas my room was on the ground floor. There was no difference between the two rooms at all and if there was a lift available, they didn't point it out to us.

- Breakfast was mediocre. I'd give it a 6 out of 10. Bacon all dry and unappetising, soft poached egg too hard etc etc

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuarryLakeInn, Owner at Quarry Lake Inn, responded to this review, November 24, 2013
Thankyou for your positive comments about Quarry lake Inn.
With regard to your concerns,: Our staff are trained to oblige with any requests, and I am sure we could have arranged a ground floor room on request. Our TV Channels conform to the normal "Hotel Bouquet" subscription, whereby the most appropriate 9 channels are pre-selected. All our guests are most welcome to use the deck at any time, and drinks are available from our Main Honesty Bar or from Mini-Bars in the rooms. Hair and Body gel is contained in a dispenser attached to the wall in the shower. We have recently introduced a small bottle of the same into the basket of guests amenities.
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Durban, South Africa
1 review
5 of 5 stars Reviewed August 30, 2013

I have been staying at The Quarry Lake Inn for many years. They consistently provide excellent service and all the staff make you feel at home. The quiet surrounds filled with sounds of nature, allows for complete relaxation. I will continue to stay there in the future.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuarryLakeInn, Owner at Quarry Lake Inn, responded to this review, November 24, 2013
Thankyou very much for your positive review. We value your comments even more so as you have been a regular and long-standing guest at Quarry lake Inn. We will continue to strive to do our best in the future !
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Port Elizabeth
1 review
5 of 5 stars Reviewed August 28, 2013

Everything you need, with quality service. From Check in to out, the Staff are efficient and friendly. No better way to start the day than have a breakfast overlooking the Quarry.
My favorite and place of choice to stay in East London.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuarryLakeInn, Owner at Quarry Lake Inn, responded to this review, November 24, 2013
Thank you for your encouraging comments which are much appreciated !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centurion
1 review
3 of 5 stars Reviewed August 27, 2013

We had booked adjacent rooms both with King Size Beds, but this is not what we were allocated. When questioning this with the receptionist she said we pre-selected the wrong rooms thus it was our own fault for not getting what we wanted! In the end we got what we had requested but with no apology from the receptionist. Further King Size beds does not qualify to single beds pushed together. It is a lovely establishment pity about the dreadful attitude of the receptionist.


  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuarryLakeInn, Owner at Quarry Lake Inn, responded to this review, October 10, 2013
We value your comments about your stay at Quarry Lake Inn. Our realtime booking system cannot allocate adjacent rooms, only certain room types. However, I do apologise that all was not as you would have wished upon arrival. We have generally experienced an overwhelming success with our staff/guest relationships, but certain blemishes can occur, which we do address.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quarry Lake Inn

Address: Quartzite Drive, off Pearce Street, The Quarry | PO Box 20833, East London 5201 , South Africa
Location: South Africa > Eastern Cape > East London
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quarry Lake Inn 4*
Number of rooms: 16
Official Description (provided by the hotel):
Quarry Lake Inn is a 4 star property, overlooking the Lake in a quiet suburb of East London. All 16 rooms are luxuriously appointed and have views over the lake , garden, or pool. Each room is equipped with a mini-bar, tea/coffee making facilties, wi-fi, air-con, hairdryer, TV, ensuite bathroom with separate shower. Conference Facilties consist of a state of the art conference room, with overhead projector, sound, drop-down motorised screen, flip-boards. Conference lunches can be enjoyed on the deck overlooking the lake . Secure Parking, airport shuttle arranged, dinner can be ordered in. ... more   less 
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