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“Poor at best” 2 of 5 stars
Review of Jacob Lake Inn

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Jacob Lake Inn
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US 89A & AZ Hwy 67, at State Route 67, Jacob Lake, AZ 86022   |  
Hotel amenities
Ranked #1 of 1 Jacob Lake B&B and Inns
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Poor at best”
2 of 5 stars Reviewed May 4, 2013

Stayed at Jacobs lake for one night. The first room that we were put in(53 I think) was right out of a horror movie. They did move us into the newer building and the room was much better but not great. The main restaurant was closed(still off season but it would have been nice to at least sit in there so I could have a conversation with my family) but the counter was open. The food was horrible. The staff was overall very friendly.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacobLakeFamily, Manager at Jacob Lake Inn, responded to this review, June 16, 2013
Thank you very much for your comments. We understand that some of our rooms are very old, but we do our best to keep them clean and comfortable. We are very sorry to hear that you didn't enjoy the food. Most of our guests tell us that the food is excellent. We do apologize for that and hope that you will give us another chance in the future.
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1,512 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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SLC
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 12, 2013

We were thrilled on our way to Phoenix to find that Jacob Lake was open in a beautiful spot and would take dogs. Apparently, the place they sent dog people was way out back with a relatively nice room and we loved the beauty of the late afternoon.

Car stuck in the unplowed snow - the next morning walking out the door the ice that had formed in front of the door - still there - both old broads slipped on the ice - one ending with black eye bloodied nose,cheek and wrenched arm - why when we were possibly the only guests more workers than the number of rooms let - and looking at people their grandparents age - didn't someone throw the ice melting (which they did after the entire episode.

Next - not Inn's fault - we were locked out of the room at 6:30 when we were working on the car - we waited until 7:30 in the car after findingand using a shovel on the inn's porch. Then - one elder stayed in the car while the other walked to the restaurant knocked on the door and was ignored by the whole staff - all we wanted was a key and ask someone to help us get out of the 25 degree weather - but NO, the staff absolutely refused entry - again, knowing we were in our 70's. When their policy only opened the Inn at promptly 8 - we meanwhile trying to stay warm in the car - the younger of the two with her cut face and wrenched arm went to the desk and told them about the falls, standing at the Inn seeing people inside who would not open the door even though we were probably one of the few travelers staying the night and OLD....This is the worst part - how could ignore an old woman in her pajamas and coat knocking on the door - We were responsible for the car being stuck and being locked out, but the insensitive reaponse to people their grandparent's age could have actually been deadly for those not made of tough old skin. I loved all of the whole idea of staying at Jacob's in - I'm from SLC - but was horrified by the careless attitude to two old travelers in BIG trouble.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacobLakeFamily, Manager at Jacob Lake Inn, responded to this review, June 16, 2013
We thank you for staying with us at Jacob Lake Inn and we appreciate your comments. We apologize for the unpleasant experience you had. We hope we can make it up to you if you stay with us again.
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Travelers are raving about these Jacob Lake hotels

St. George, Utah
Top Contributor
122 reviews 122 reviews
24 hotel reviews
Reviews in 38 cities Reviews in 38 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed January 27, 2013

The best part of our visit was a relaxing massage from a talented masage therapist. The bad of the visit was waking in the morning to find that there was no water (the main broke during the night?). The ugly of the visit was that the road to the North Rim is closed during the winter. In general, this is NOT a fancy resort, but it was comfortable and the people were very friendly. We went for a walk through the forest, and it was beautiful. If you are up for an adventure, this might be a place to consider!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacobLakeFamily, Manager at Jacob Lake Inn, responded to this review, June 16, 2013
Thank you very much for your feedback. We apologize for the broken water line and we are sorry that you weren't able to see the North Rim. We are, however, glad to hear that our staff was friendly and helpful. We hope that you will visit us again.
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Goes, The Netherlands
Top Contributor
82 reviews 82 reviews
82 hotel reviews
Reviews in 65 cities Reviews in 65 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed January 11, 2013

We stayed in room 202, possible the best room of the resort, with a beautiful view, balcony, some good beds and a 60 minutes drive to the north rim. There is no lake, the inn is surrounded by beautiful trees. The forest around the resort had many wildlife. Breakfast was really nice and cozy around the counter. Our room had no microwave, fridge, and coffee facilities, internet was very very slow. The rate (june) was more than 150 dollar, so its a bit overpriced. Would go back for sure, but only if we could book the same room. Motel and cabins looked poor. Service was nice, room was clean to. Tasty cookies and ice cream in the shop ! The road to the north rim is a nice drive, there is a gas station near the inn.

Room Tip: room 202 in the newer building, topfloor has got a nice balcony and view
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacobLakeFamily, Manager at Jacob Lake Inn, responded to this review, June 16, 2013
We thank you for staying with us at Jacob Lake Inn and we appreciate your comments. We are glad that you enjoyed your stay and eating in our restaurant. We hope you will come again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huber Heights, Ohio, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 6, 2013

We stayed in one of the Jacob Lake "cabins" (actually a sort of duplex unit) during a quick one-day run down to the North Rim in between visiting Bryce Canyon and Zion. I would have preferred to stay at the North Rim itself simply because of the drive, but since this was a relatively last-minute decision nothing was available there.

I heard from a couple of people online less than encouraging things about the Jacob Lake property, so I had some idea what it would be like. On the plus side, we had no trouble getting checked in or finding our cabin, even though it was a couple of hours after dark.

The cabin itself was.....well, different. The floor in each room (two bedrooms with a bathroom in between) slanted noticeably in a different direction. The doors to the bathroom each had large (couple of inches) gaps at the bottom. The furniture was straight from the 50s and 60s and had multiple scars and cigarette burns. The beds were sort of lumpy but not really uncomfortable, with thin blankets and worn comforters. There was a strong smell in the room when we first opened it, a combination of cleaning supplies and I'm not sure what else (mustiness, really), so we kept the door open for a half hour before going to sleep to air it out. More than anything the room reminded me of sitting in my grandparents' kitchen with the mud/utility room right alongside back in the early 70s when I was little.

The bathroom was the most "unique" of all. It was VERY narrow, so that if I was standing and facing the toilet I had to be careful not to move or I bumped into the walls with my shoulders. The shower (no tub) was just as narrow, really just a dark open space in the wall opposite the toilet. With just a one-night stay we had no real reason to take a shower (we could just wait until we reached the motel near Zion the next day), which was a good thing because I don't think I would have allowed my daughters to take one even if they had been willing. It was frankly over the line into the "gross" side.

Overall it was fine for what we needed, which was simply a place to crash and sleep for a few hours in between destinations. For that purpose it served with no problem, but I would have had a hard time seeing us staying there for multiple nights--it simply wasn't clean or comfortable enough for that. For multiple nights it would have been like camping indoors, and if I'm going to do that I would just pitch the tent in the first place--certainly done that enough times.

Positives for the room(s) would include the size--neither room would very spacious on its own, but the two rooms together would give a decent amount of space as well as a way to get away from each other for a bit of privacy. Each of the two rooms had an exterior door with a small porch sort of area, complete with a couple of chairs. This would be a plus if you were staying longer, but didn't matter at all to us since all we were doing was sleeping there.

It would be nice if there were more options in the region--the only other choice seems to be the Kaibab Lodge. I haven't stayed there, but from the reviews online it seems to be a somewhat similar sort of operation, with similar issues. Some increased competition would undoubtedly cause the owners of these places to do some updating, but as things stand they apparently don't have the incentive.

We did eat breakfast the next morning in the restaurant here, which was okay. The food was decent if not remarkable--everyone was happy enough with what they had (I did get a chuckle from my plate of pancakes--the top two were fine, while the bottom one was thin and on the crunchy side--obviously hidden down there, although I don't mind crispy pancake edges so I didn't really care). The service was adequate although a little on the slow side. My mother and my daughters each spent some time browsing in the gift shop while we were waiting for the food. The shop had a large selection of t-shirts (we bought a couple) and touristy types of trinkets and jewelry.

Overall, we looked back on our night's stay here in bemusement. Would I stay there again? Probably, under the same circumstances--only wanting a single night's sleep and with nothing available at the North Rim lodge. If you are the sort of person who isn't terribly picky about the accommodations and only expecting a night's sleep you should be fine. If you consider yourself to have "high standards" regarding amenities and cleanliness, then think twice, especially for more than a single night.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacobLakeFamily, Public Relations Manager at Jacob Lake Inn, responded to this review, June 16, 2013
Thanks a lot for your feedback. We know that some of our rooms are very old, but we do try to keep them as clean and comfortable as possible. We hope that you will give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2013

Would definitely stay here again and perhaps the next time would explore the walking trails around the area. It'a a quiet, pleasant place to enjoy nature. The Inn offers a friendly dining experience and sells yummy cookies!

Room Tip: Any room will be a good choice - motel or cabin.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacobLakeFamily, Manager at Jacob Lake Inn, responded to this review, June 16, 2013
Thank you for staying at Jacob Lake Inn. We are glad that you enjoyed your visit here and the cookies. We hope you will visit us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotterdam, The Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

We stayed only for 1 night, but had a very pleasant experience. The diner is very friendly and charming. The room is very spacious and quite (we had a motel room). Would definitely recommend when going to the north rim.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacobLakeFamily, Manager at Jacob Lake Inn, responded to this review, June 16, 2013
Thank you for visiting Jacob Lake Inn and for your comments. We are glad you enjoyed your stay and hope you will come back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jacob Lake Inn

Address: US 89A & AZ Hwy 67, at State Route 67, Jacob Lake, AZ 86022
Location: United States > Arizona > Jacob Lake
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Jacob Lake
Price Range (Based on Average Rates): $
Number of rooms: 39
Also Known As:
Jacob Lake Hotel Jacob Lake
Jacob Lake Inn Jacob Lake

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