Don't let Veronica serve you!! It's Mother's Day, we drive to Holbrook for a one-day trip from the Valley to surprise our mom and take her out to eat. We were a party of 13. Our waitress, Veronica wasn't friendly from the get-go, took our order but no silverwares, ignored us for 20-30 minutes NOT stopping once to check on us. A couple of our family member asked for refills twice by going up to her!! She came off as if we were a bother to her. Third time i couldn't take it and being here many times and how service USED TO BE GOOD I asked if she forgot about us- and mentioned drinks needed to be refilled and Veronica said something about the steak takes longer to cook. I said, "We didn't all order steaks. We need our drinks refilled. You haven't acknowledged us- you could have checked up on us!" And after having said this she had a mean look on her face throughout the duration of our meal. Managers didn't help, old man who didn't seem to understand what our situation was about. WHERE WAS THE CUSTOMER SERVICE?!?! She had the audacity to add gratuity when it was over- I refused to pay gratuity for LOUSY service and a waitress who was giving mean looks!! So when gratuity was taken off, she tried to add bag of chips on all our checks saying she had to keep refilling our basket with chips!!!! She lied- she didn't do that!! Management (live in the back) was called once again but nobody came over- just told the cashier to take gratuity and chips off! Not even a discount for crappy service. Ask for "Jo" instead- she is an awesome server.
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