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“The King suite was awesome!” 5 of 5 stars
Review of Holiday Inn Express Phoenix -I-10 West/Goodyear

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Holiday Inn Express Phoenix -I-10 West/Goodyear
2.5 of 5 Motel   |   1313 North Litchfield Road, Goodyear, AZ 85395   |  
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Ranked #4 of 9 Hotels in Goodyear
Walnut Creek, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“The King suite was awesome!”
5 of 5 stars Reviewed April 8, 2013 via mobile

The staff was great and so was the room. We stayed with our 3 dogs in one of their pet rooms and you would never know it was a pet room. The suit was incredibly comfortable, the jacuzzi tub great and the Mexican restaurant next door has pretty good food.

Stayed April 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary B, General Manager at Holiday Inn Express Phoenix -I-10 West/Goodyear, responded to this review, April 9, 2013
Thank you for your recent review. I am pleased that you found our king executive room so comfortable! I hope you were able to take advantage of the oversized jetted tub while you were with us! I hope to see you and your pets again soon!
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53 reviews from our community

Traveler rating
    23
    19
    8
    3
    0
See reviews for
15
14
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 30, 2013 via mobile

My mother & I stayed @ this hotel for 11 nights about two weeks ago. The beds were very comfortable and I have a tempurpedic mattress @ home so I am quite picky. The staff was outstanding. We were here for awhile & did not encounter even one marginal or unhelpful person working @ this hotel. Special mention goes to Jade @ the front desk. Truly a jem in every sense of the word!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary B, General Manager at Holiday Inn Express Phoenix -I-10 West/Goodyear, responded to this review, April 9, 2013
It was great to read your review! We try to get to make all of our guest comfortable, especially when you have to spend so many nights away from home. I am very happy we were able to make you and your mother comfortable.
Jade is a true gem and we are very fortunate to have her on staff, I will be happy to pass on your kudos to her!
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Goodyear, Arizona
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2013

Facing an unexpected extension of a business trip, an unplanned overnight stay was necessary in Goodyear, AZ, during their baseball spring training peak season. Using the Priority Club connection we tried the nearby Holiday Inn Express and spoke with the general manager, Hilary, who was hospitably able to make a space even with a planned full occupancy. She also made sure we knew about the weekly complementary Wednesday evening buffet. During what became a two-day stay, we were helped several times by the front desk representative named Jade who was ever courteous, friendly, and professionally knowledgeable. While the structure has seen many guests and is well used, it was energetically maintained by staff seen washing windows, cleaning floors, rooms, etc. By observing the interactions between the general manager, front desk staff, and guests, it was clear that this HIE has a following of returning guests. Recommended for consideration when staying in or near Goodyear, or even Phoenix. Two malls, many restaurants, other resources and shops immediately close-by.

Room Tip: Stayed on the ground floor near the lobby, but enjoyed relative quiet from within and the adjacent p...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary B, General Manager at Holiday Inn Express Phoenix -I-10 West/Goodyear, responded to this review, March 20, 2013
Thank you for taking the time to share your thoughts about our hotel. It was our pleasure to assist you and I am so glad that every thing worked out so well.
As with all our online reviews, I will be sharing it with my staff, I know that they will enjoy reading it. Our goal is to greet all guests with a friendly smile and my Front Officer Manager, Jade does an exceptional job. She is a true asset to our hotel.
Thank you again and I look forward to seeing you next time you come to town!
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Indiana
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 18, 2013 via mobile

We chose this hotel because of its proximity to Cincinnati Reds spring training. It is a great location for all the spring training sites on the west side of Phoenix. It is also a great location because there are a lot of restaurants and shopping nearby. It is close to I-10, but the noise is not bad or excessive and our room was on the interstate side of the property. The staff were very friendly and helpful. I agree with the other reviewers that the rooms could be freshened but they were comfortable and had everything you needed. Breakfast was good and the woman who was responsible for preparing it every morning was absolutely wonderful. If you need to be in the Goodyear area, this hotel would be a good choice.

Stayed March 2013, traveled as a couple
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Hilary B, General Manager at Holiday Inn Express Phoenix -I-10 West/Goodyear, responded to this review, March 18, 2013
I always welcome reviews from my guests and really enjoyed reading yours! Thank you for taking the time to share your thoughts on your last stay with us. I am so happy that we were able to meet and exceed your expectations. Both of our breakfast ladies, Herlinda and Christine, take great pride in making all of our guests feel welcome and taken care of. I look forward to seeing you again next year for Spring Training! Enjoy the rest of baseball season and GO REDS!
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Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 13, 2013

Conveniently located to the interstate and property looks nice. Recognized me as a Platinum Priority but ran out of the bottled water acknowledgement. Room was upgraded. Lots of trouble with the wi-fi and went to front desk, very nice person, who called tech in Canada who was very hard to understand, and with a few minutes on the phone got it working again until I got back to the room. The room was OK with a dance hall feel, was poorly arranged, with cracks in the whirlpool tub and missing spindles on one side of the table desk. Closet door/ mirror drags on floor and the ridiculous vent fan noise in the bathroom was crazy. Breakfast was so-so and just didn't have the feel of all the other properties I stay in. Will probably stay somewhere different next time. Room value is not there either. Not the Holiday Inn Express feel I am used too.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary B, General Manager at Holiday Inn Express Phoenix -I-10 West/Goodyear, responded to this review, February 18, 2013
Thank you for your feedback; we appreciate your incite and will use the information provided in order to create a better guest experience for all of our guests.
Please know that I am personally reviewing all your concerns with my maintenance department in order to make sure that all components of the room are up to par.
Please contact me directly so I can locate the suite you stayed in and take care of the concerns you
listed.
Best regards,
Hilary Burt
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Phoenix, Arizona
Top Contributor
68 reviews 68 reviews
68 hotel reviews
Reviews in 64 cities Reviews in 64 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 14, 2013

Stayed here on night on a long road trip. The hotel is in a very fast growing area of Phoenix so the amenities nearby are plentiful. The property is an older property and the rooms could use and upgrade in furnishings. The breakfast was good as are all HI Expresses.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, General Manager at Holiday Inn Express Phoenix -I-10 West/Goodyear, responded to this review, January 29, 2013
Thank you for your review. It is our goal to meet the needs and expectations of all of our guests. We are a slightly older hotel, but strive to maintain high levels of cleanliness and customer satisfaction. We look forward to seeing you on your next trip.
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Los Angeles, CA
Top Contributor
62 reviews 62 reviews
53 hotel reviews
Reviews in 48 cities Reviews in 48 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed January 14, 2013

This is an adequate hotel, good area, lots of shopping and restaurants close by...the hotel itself looks good on the main floor, but the rooms look like they could use some updating as showing sings of wear. Room did have a comfortable bed, TV was on a low dresser, could have been a little higher...room did have a microwave and small fridge, coffee maker....breakfast was good, usual fare for an HIE...staff were nice and friendly....just prefer the Holiday Inn Suites at the next exit Avondale...it's a nicer, newer one in my opinion...

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, General Manager at Holiday Inn Express Phoenix -I-10 West/Goodyear, responded to this review, January 29, 2013
Thank you so much for your feed back, it seems that our hotel may not have been the best fit for your needs. We are very happy that you are choosing to stay within our brand family. If I can ever be of any further assistance to you though, please don't hesistate to contact me, I would love to help.
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Additional Information about Holiday Inn Express Phoenix -I-10 West/Goodyear

Address: 1313 North Litchfield Road, Goodyear, AZ 85395
Phone Number:
Location: United States > Arizona > Goodyear
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Goodyear
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Phoenix -I-10 West/Goodyear 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express I-10 West Phoenix Goodyear hotel is just minutes from University of Phoenix Stadium in Glendale, home of the Tostitos Fiesta Bowl and Arizona Cardinals Football. Just 20 minutes west of Phoenix Sky Harbor International Airport. Looking for a hotel near Glendale, Avondale, Tolleson, Litchfield Park, Buckeye, Tonopah, Surprise, Palo Verde Power Plant, Goodyear Airport, Luke Air Force Base, Glendale Arena, Peoria Sports Complex and Surprise Sports Complex or Spring Training Baseball? Look no further for a West Phoenix hotel. Business travelers visiting Lockheed Martin, Universal Technical Institute (UTI), Luke Air Force Base, Swift Transportation, Greater Phoenix Auto Auction, AeroTurbine and WalMart Distribution Center will find the Holiday Inn Express Goodyear the perfect destination at the end of the day. We offer newly renovated, spacious, designer appointed guestrooms including executive suites featuring over sized jetted tubs. All guest rooms and suites offer free wireless high-speed Internet. Complimentary breakfast buffet daily. The hotel offers over 860 sq. ft. of flexible meeting space, and is eager to host your function. Many restaurants, shopping and theaters are within walking distance. Our professional and friendly staff at the Holiday Inn Express Goodyear is looking forward to making your stay exceptional! ... more   less 
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Also Known As:
Holiday Inn Express Phoenix -i-10 West/Goodyear Hotel Goodyear
Holiday Inn Goodyear
Goodyear Holiday Inn

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