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Holiday Inn Express Phoenix -I-10 West/Goodyear: Traveler Reviews

2.5 of 5
1313 North Litchfield Road, Goodyear, AZ 85395
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Holiday Inn Express Phoenix -I-10 West/Goodyear
Ranked #4 of 9 hotels in Goodyear
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32 reviews from our community

    Trip type
Traveler rating
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tx
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“So quite!”
5 of 5 stars Reviewed September 27, 2012

From the check in to the check out, no complaints. We could hear the TV coming from the room next door while we were entering our room, once inside we could hear nothing! We both slept all night which doesn't happen often in a hotel for us!
The young man that checked us in could not have been nicer. .

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask garrygls about Holiday Inn Express Phoenix -I-10 West/Goodyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas B, Front Office Manager at Holiday Inn Express Phoenix -I-10 West/Goodyear, responded to this review
October 15, 2012
Hi Garrygls,

I would like to first thank you for taking your time to review our property. I am pleased to hear you had a nice and comforting stay...
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Sedona, Arizona
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“Comfy and good location!”
4 of 5 stars Reviewed March 18, 2012

Holiday Inn Express has moved up in the world! This place was immaculate (including the breakfast area) comfortable, and well located. Will stay again.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask sedonadiner about Holiday Inn Express Phoenix -I-10 West/Goodyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary B, General Manager at Holiday Inn Express Phoenix -I-10 West/Goodyear, responded to this review
April 10, 2012
Thank you for your review. The staff at the Holiday Inn Express in Goodyear takes pride in exceeding the expectations of all of our guests while...
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agoura hills, ca.
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Express it over to the "HOLIDAY INN" in Goodyear...”
3 of 5 stars Reviewed January 19, 2012

Had the opportunity to stay at the Holiday Inn Express this past week. Also had the opportunity to stay a night at the Holiday Inn, also in Goodyear. After having stayed at an Holiday Inn Express in Porterville, Ca., I assumed it would be just as nice in Goodyear. Well, not so much!
The Express lacked in customer service by comparison to the Porterville Express, and far removed from the Holiday Inn just up the road.
Breakfast looked like it wasn't' worth the calories, except the coffee I must say, was acceptable.
The room lacked any warmth, and felt like an old motel.
When we checked in the gal at the front desk could clearly see we were tall, and would require a king bed. However, when we arrived at the room we were given 2 full beds. After a phone call she changed it to a king room, but couldn't help herself by adding, "I won't charge you extra for the king". Comment wasn't necessary, and had we been offered a king it would not have been an issue on the extra cost. Needless to say, we'll be staying else where when in Goodyear, Az.

Room Tip: ask for a king!
See more room tips
  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by jo ann m for Goodyear
Ask jo ann m about Holiday Inn Express Phoenix -I-10 West/Goodyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary B, General Manager at Holiday Inn Express Phoenix -I-10 West/Goodyear, responded to this review
February 15, 2012
Thank you for bring your stay to my attention. I apologize that our hotel did not meet your expectations. Guest reviews give us valuable information in order to improve our hotel and service to help all of our guests have the best experience possible.
One of our frequent compliments from our guests is how pleased they are with the wide variety of breakfast choices. I am sorry that you were unhappy with our options. I have spoken with our breakfast bar hosts to ensure that our presentation and options are always at there best.
I am very sorry that our customer service was not at it’s best when you arrived. This is also a rare and unacceptable occurrence. I have printed out your review and discussed it with my entire staff. We have also added it to our training materials for new front desk agents as well.
Thank you again and I hope that you will give us another chance to improve your option of our hotel and our staff.
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Greensboro, North Carolina
Top Contributor
77 reviews 77 reviews
43 hotel reviews
Reviews in 50 cities Reviews in 50 cities
33 helpful votes 33 helpful votes
“Incredible Property”
5 of 5 stars Reviewed January 2, 2012

Going to be staying here for a few weeks. Melissa went out of her way to set me up just like i wanted!! Impressive service was matched by a very nice property (time to clean the hallway rugs though) otherwise very nice.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Steve C about Holiday Inn Express Phoenix -I-10 West/Goodyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, CA
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
“Typical Holiday Inn Express”
4 of 5 stars Reviewed December 26, 2011

Happy to report that this HEE is up to par with most of the ones I have visited. Staff was very friendly, room was clean and large with a jacuzzi tub even. Location was very convenient, and my two night stay was very comfortable.

  • Stayed November 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask yayhasplz about Holiday Inn Express Phoenix -I-10 West/Goodyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Phoenix -I-10 West/Goodyear

Also Known As:
Holiday Inn Express Phoenix -i-10 West/Goodyear Hotel Goodyear
Holiday Inn Express Phoenix -i-10 West/Goodyear Hotel
Holiday Inn Goodyear
Goodyear Holiday Inn
Address: 1313 North Litchfield Road, Goodyear, AZ 85395
Phone Number:
Region: United States > Arizona > Goodyear
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 hotels in Goodyear
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express I-10 West Phoenix Goodyear hotel is just minutes from University of Phoenix Stadium in Glendale, home of the Tostitos Fiesta Bowl and Arizona Cardinals Football. Just 20 minutes west of Phoenix Sky Harbor International Airport. Looking for a hotel near Glendale, Avondale, Tolleson, Litchfield Park, Buckeye, Tonopah, Surprise, Palo Verde Power Plant, Goodyear Airport, Luke Air Force Base, Glendale Arena, Peoria Sports Complex and Surprise Sports Complex or Spring Training Baseball? Look no further for a West Phoenix hotel. Business travelers visiting Lockheed Martin, Universal Technical Institute (UTI), Luke Air Force Base, Swift Transportation, Greater Phoenix Auto Auction, AeroTurbine and WalMart Distribution Center will find the Holiday Inn Express Goodyear the perfect destination at the end of the day. We offer newly renovated, spacious, designer appointed guestrooms including executive suites featuring over sized jetted tubs. All guest rooms and suites offer free wireless high-speed Internet. Complimentary breakfast buffet daily. The hotel offers over 860 sq. ft. of flexible meeting space, and is eager to host your function. Many restaurants, shopping and theaters are within walking distance. Our professional and friendly staff at the Holiday Inn Express Goodyear is looking forward to making your stay exceptional! ... more   less 
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Holiday Inn Express Phoenix -I-10 West/Goodyear
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