After settling in our room, we noticed a chirping sound coming from the refrigerator. We soon realized it was a cricket. I Google searched "How to quiet a cricket" and tried several ways to quiet the cricket's shrill, but the cricket only stopped for about a few seconds before it began to shrill, again!

So I called the front desk and spoke to someone who was so friendly and even told me she would come up to see what she can do. She can up and pulled the refrigerator out and once she located the cricket, with a paper towel, she managed to get the cricket. Bravo! I later found out her name is Jennifer and she is the Assistant General Manager here at the hotel.

Ms. Jennifer really should be commended for going beyond her duties to actually do this, when others who are in less status positions would shrug and not put themselves in this position and try to pass this onto maintenance or house keeping.

My experience at staying at Staybridge Suites has always been favorable. But I have to say that I had the best customer experience here at Staybridge Glendale, AZ.

This hotel has the best customer service!

Just returned from a 3 night stay at the Staybridge Suites. We took our kids to see The Bieber at Jobing Arena on Saturday and chose to stay over on Sunday for a day of rest before returning home. The place was packed with Beliebers and also with football fans for the Sunday game. Everything went perfectly well for us there. Our rooms were just as we expected-only a handful have balconies and many times at other places we have reserved balcony rooms only to be told we couldn't have one once we got there. Not this time. Both suites were just as we expected. They were clean, comfortable and properly stocked with everything we needed. The beds are a little hard for my taste. Housekeeping was extremely busy and we didn't receive any service from them at all on Saturday, but that wasn't a big deal for us. The pool area was great and we met a lot of nice people.
The hotel is directly across from Cabella's and across the intersection from the restaurants, bars and shops in the stadium and arena area. If you're coming for a game or concert you can't go wrong at this hotel. We hope to get a reason to go back again soon!

Gorgeous 2 bedroom suite. We had our two children in their own room with 2 queen beds. It was a split floor plan which gave us privacy and quiet. Large rooms. Each room has its own bathroom tub and shower. Beautiful pool and jacuzzi. Areas to grill. In room full size fridge microwave and all kitchen utensils included. Living room. I just can't say enough. Good breakfast. Nice gym. Some people walked to the football game. We drove because we had the kids. Next time we may walk. It was hard to get back to the hotel after the football game.

Stayed for one night as part of a road trip through arizona, and found the hotel to be very clean and tidy.The room we had was large and had everything you could need. My only complaint was the rattle noise coming from the a/c, which did stop you getting a goodnights sleep.There was also a good choice of food at breakfast to start your day, and the swimming pool was great in the blistering heat.