If you want to be close to the University of Phoenix stadium or job.com arena and don't care about food, friendliness or cleanliness, this hotel is great.
Unfortunately, I expected a little more.
My family stayed the night of the 2013 Fiesta Bowl, I expected it to be crowded, but considering the hotel pretty much exists because of the close proximity to where the Cardinals and the Coyotes play, I assumed the staff would be prepared and be friendly and helpful, my mistake.
Prior to check in, I responded to the virtual concierge email sent to me, never received a response. My requests were not mentioned at check in nor did i ever hear anything, not sure why the hotel pretends to participate.
The front desk attendants were outright rude. Both were behind one section of counter, helping one gentleman, I "lined up" behind him. Another individual decided not to wait in line, just simply walk up, of course he was assisted. The front desk was not busy, it was obvious I was waiting. I had called earlier to see if early check in was available and was told there were 3rooms left. Since early check in is available first come first serve, more care should taken to actually to help guests in that order.
Parking, the desk clerk asked if I would need parking, I responded yes, she stated I could use my room key to open the gate. I said, I had planed to valet, to which, in a very snippy tone, retorted "that is valet not parking". FYI, on your hotel web site, under the heading parking you will find on-site parking and valet parking. I was also told it would be $20, not the $10 stated on the website. Had to ask about the breakfast in the concierge lounge.
The room was dingy, and there were cobwebs behind the valance, which is box like. To explain how I came to know that (although will start checking going forward), as mentioned was staying the night of the Fiesta Bowl, since our room overlooked the stadium, we stood at the window watching people and as I turned to walk back, noticed, quite few, not just one.
We went to the restaurant at the time the information stated it opened only to find it opened earlier and had extremely limited menu. That is the type of information that should be conveyed at check in. When I stay in a hotel, I rely on the standard information provided in the room, or when there is a change, hotels provide printouts with the updated information. Not this one. Back to the menu, not a single kids meal on the limited menu. We opted to simply split a couple of appetizers, the shrimp cocktail was served with ketchup. I tasted it and asked my husband to taste it, saying is that ketchup? He had already tasted it and noticed it was just ketchup. Why waste your time coating the shrimp with lemon zest if you serve it with ketchup? The beef on the nachos was not good. It was chipped beef that was all dried out.
I must applaud the girl working in the concierge lounge the morning after the game. She was extremely friendly, appeared to be working by herself and was desperately trying to make sure everyone had what they needed.
I have been waiting on the Thanks for Staying email I always receive so i could provide feedback, but I guess this hotel does not participate in that either.
All in all, if you are going to a game and do not want to deal with traffic congestion, you could try the Hampton.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to write a review on our hotel during your stay for the Fiesta Bowl. First off, let me apologize that you were unhappy with your stay with us, but appreciate the feedback as this only makes us better. I have spoken to my other managers in regards to your comments on the cleanliness of your room and food quality to make sure that we can investigate this on our end. Also one more items that you had mentihoned on your review was teh parking charge of $20.00. If you did valet your car, the charge should have been $15.00 for hotel guests, and if it was not, I would be happy to refund this money back to you if this was not the case.
Again, we hope that you will give us another opportunity to serve you here at the Renaissance to make sure your next stay is everything that you deserve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.