Overall, our experience at the Renaissance Glendale was good. The rooms were very nice and spacious, clean, and obviously new, and the hotel overall was lovely. The hotel housekeeping staff were so honest that we left a room service tip that they didn't take -- twice!
We ate breakfast in the restaurant a few times. One day was a great experience (fast, attentive service). One day was fine (decent service, just one hiccup with forgotten ketchup). Sunday morning was a disaster, however. It was the most incompetent combination of staff I have ever experience. Guests were asked to wait until tables could be cleaned off, despite there being many tables already cleaned and set. We pointed this out to a server, and this expedited our seating, since the hostess had disappeared and no progress had been made in clearing tables. We waited 10 minutes after being seated before someone came over to greet us and take any kind of order. The wait for food was incredibly long. When it arrived, toast was cold. Waitstaff were nowhere to be seen. At one point, a line of three to four parties had queued up for over five minutes to wait to be seated with no hostess in sight, and no other wait staff willing to help them. Other guests, finding it impossible to get basics, were left to obtaining silverware and sugar from other tables. We did see one other party complaining to management, and I hoped that they handled it appropriately. We were late for an activity and didn't have time to bring the issues to management's attention.
It is true that the hotel is harder to access when a hockey game is ending. Some roads are closed or made one-way in order to help the traffic flow out faster. We definitely had some difficulty getting back to the hotel during this time, especially when pedestrians were pouring out of the arena and we just couldn't get across the roads. However, the traffic issue wasn't such an inconvenience to detract that much from the experience.
The other hotel staff were very nice and did an excellent, hospitable job, and we would consider staying here again.








Value
Rooms
Value
Business service



