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“Stay Away! - Poor Service, Bad TV, Horrible Internet” 1 of 5 stars
Review of BEST WESTERN Desert Oasis

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BEST WESTERN Desert Oasis
Exit 1 I-10 S. Frontage Rd, Ehrenberg, AZ 85334   |  
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Ranked #1 of 1 Hotels in Ehrenberg
1 review
“Stay Away! - Poor Service, Bad TV, Horrible Internet”
1 of 5 stars Reviewed March 18, 2014

Never stay here. TV did not work upon arrival. After several attempts over the telephone, Front Desk Agent came with a master remote to change input as input button was broken on the TV and the DirecTV box was set on another input. Watched TV at night, then in the morning, the TV defaulted back to the input channel as before. No TV. Internet was poor and barely worked. Extremely slow speed and knocked me off. Breakfast was okay. Exterior doors did not lock to outside parking. In fact, the door key reader had no hardware inside it. Staff was not friendly and lacked geniune caring service. I reported problem upon checkout and staff did not apologize or adjust the bill. They seemed not to care and sent me on my way. Avoid this hotel until they fix hotel and train the staff on customer service skills.

  • Stayed March 2014, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at BEST WESTERN Desert Oasis, responded to this review, March 20, 2014
Dear robertsO4332ED,

Thank you for taking the time to write a review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I can assure you that the issues you ran into are not a common occurrence. We have serviced the TV to ensure that the problems will no longer occur. Unfortunately, the internet in this area is the best available, being in a remote location does put limitations on the speed. It is unacceptable that the staff was not considerate of the situation and I sincerely apologize.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 928-923-9711.


Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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146 reviews from our community

Traveler rating
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    28
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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Any
English first
Palm Desert, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 14, 2014

When you're on the road to Arizona or beyond, Ehrenberg is a great palce to stop and regroup. Situated just across the river from Blythe, CA, it's a Flying J Travel Center. Gas is cheaper than Calif. and there's a Wendy's and a full service store with fresh foods. I like to break up my trip to Phoenix by staying here.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at BEST WESTERN Desert Oasis, responded to this review, March 20, 2014
Dear Marian S,

Thank you for writing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 928-923-9711.

Thank you again for taking the time to write a review. We appreciate your loyalty to our brand.


Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxnard
1 review
4 of 5 stars Reviewed March 12, 2014

The hotel staff was terrific. The facility is well maintained and clean. The nearby restaurants is a major plus. We were happy to have a place to stop to break up our normal 8 hr trip to Tucson to a smaller timed trip. The hotel allowed our traveling pets also to be with us.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at BEST WESTERN Desert Oasis, responded to this review, March 20, 2014
Dear Ted H,

Thank you for taking the time to write us a review!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 928-923-9711.

Thank you again for taking the time to write a review. We appreciate your loyalty to our brand.

Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

Always a welcome site to come from Arizona towards California or come from California towards Arizona. A must stay hotel, by far the best experience in the neighborhood. Safety, breakfast food, quality rooms and fitness room make this a Oasis in the desert.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at BEST WESTERN Desert Oasis, responded to this review, March 20, 2014
Dear Russell G,

Thank you for taking the time to write a wonderful review. We value all of our guest feedback. We strive to make each stay as clean, comfortable and memorable as possible! I am glad you were able to enjoy yourself while staying with us. Thank you again for your review, we look forward to your future stays!

Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gulf Breeze, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 6, 2014

I recently drove from Florida to California. Of the several hotels I stayed at that offered a free breakfast, the Best Western served the best. It had a hot breakfast with scrambled eggs, bacon, and sausage you would die for. It included the extra touches like graded cheese and salsa for your eggs. There was an abundance of juices, milk, cereal, toast, etc. What a great way to start my day off - delicious and the price was right! They are pet friendly and there was a lot of open area behind the hotel where I let my lab exercise.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at BEST WESTERN Desert Oasis, responded to this review, March 11, 2014
Dear Terrace W,

Thank you for taking the time to write a review for our hotel!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you were able to enjoy the full breakfast as well as the location for your pet. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 928-923-9711.

Thank you again for taking the time to write a review. We appreciate your loyalty to our brand.


Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherwood Park, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 23, 2014

Comfortable hotel at a good price. Got what we paid for and would stay again. Although the hotel is close to a Flying J Truck Stop, the room was quiet. The Flying J was within walking distance and the food, fuel and service there was fine. We found the rooms clean and priced right.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at BEST WESTERN Desert Oasis, responded to this review, February 26, 2014
Dear Colin D,

Thank you for writing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for writing such a wonderful review.

Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, Montana
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 11, 2014

All the staff made us feel very welcome--they all spoke and smiled. The breakfast was comfortable and yummy--the room was wonderful--comfortable beds. Plan to return next year. One downside--only a Wendy's for meals.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber B, General Manager at BEST WESTERN Desert Oasis, responded to this review, February 17, 2014
Dear montanavicki,

Thank you for taking the time to write us such a wonderful review. We appreciate and value all our guest feedback. We strive to make each stay as memorable, comfortable and clean as possible. I am glad you were able to enjoy your time with us and we look forward to all your future stays. Although it is unfortunate we don't have as much food variety as some locations we have a few more selections than just a Wendy's. Next time I recommend a local Bar and Grill, River Run, which is a quarter mile down the road. We also have several delivery options in the area, such as Pizza and Chinese. Our Front Desk will be more than happy to give you recommendations as well as phone numbers and menus.
Once again thank you for taking the time to write us a review.

Sincerely,

Amber Boyer
General Manager
BEST WESTERN Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Desert Oasis

Address: Exit 1 I-10 S. Frontage Rd, Ehrenberg, AZ 85334
Phone Number:
Location: United States > Arizona > Ehrenberg
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ehrenberg
Price Range (Based on Average Rates): $
Number of rooms: 82
Official Description (provided by the hotel):
Stay at this Ehrenberg, Arizona hotel offering perfect accommodations for an overnight stay or long term visit. Enjoy a fresh warm cookie at check in - we welcome you to our hotel. The BEST WESTERN Desert Oasis Hotel is conveniently located with easy access to the Colorado River, local sand dunes and other outdoor recreation options. Guests attending the Rock and Gem show in January often stay at this comfortable hotel. Guests will appreciate the 24-hour restaurant that's located right next door. Bring the boat and enjoy a day on the river! Each refreshed well-appointed room features free high-speed Internet access, 32-inch plus a 150 channels of satellite television, microwaves, refrigerators, free long distance access, iron/ironing board, coffee/tea maker and hairdryer. King size beds and other upgraded amenities are available in select rooms. Guests at this Arizona Hotel are invited to enjoy a fresh complimentary full hot breakfast daily. Visitors can relax in the heated outdoor pool and spa or work off the stress in the upgraded exercise facility. A friendly staff is ready to ensure a comfortable and memorable stay. Make an online reservation today and save at this Ehrenberg hotel in Arizona! ... more   less 
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Also Known As:
Best Western Desert Oasis Hotel Ehrenberg
Best Western Ehrenberg
Ehrenberg Best Western

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