PREVIOUS REVIEWS ARE INCORRECT: There are better choices for restaurants in Sedona/Cottonwood. This restaurant is not worth the extra drive from Sedona - 25 miles round-trip on a dangereous, dark & twisting roadway - Page Springs Road. "Up The Creek" provides medicore service with "average/ tourist" food served. Food quality is equal to Denny's. Personal experience: I arrived at 5:30 PM Saturday FEB and waited at the bar for my guest to arrive. 20 minutes later we were seated at our table and enjoying our dinner but then approached by a "local" who demanded we give up our table so he and his girlfriend could enjoy their dinner. Apparently, there are only a scant 10 tables available which are reserved for "locals". We finished our dinners quickly, ordered desert "to go" and moved to the bar so as to"open up" the table. While my guest enjoyed his desert at the bar, the co-owner Dawn, wife to Greg, informed us, in her opinion, we had too much to drink and we each reqired a cab to drive us home. We were both sober. Objecting to her opinion, Dawn then called the Cottonwood police dept as we were leaving the reataurant parking lot to apprehend us. We each drove home sober and arrived safely. One hour later, I received at my home a call from the Cottonwood police dept questioning me about owner Dawn's report to the police about this incident. A dinner planned to be a pleasant experience turns into an absolute nightmare! Spend your money elsewhere! Very unpleasant owners. Leave this restaurant for the locals.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 1, 2013
SedonaDann (aka Dann) has completely misrepresented our restaurant & the incident. For the record, a police report has been filed (case # 13-006257) with the Cottonwood Sheriff's Dept. & the details can be verified with them. Dan & his guest spent a long dinner sitting at a table enjoying their meals. I visited the table several times and each time they acknowledged how good the food & service was! They sat at the table for a long time talking after their meals, the guests had completed his dessert & Dan with a to go container of his dessert. The bar was full with six parties waiting for tables to become available.
Report response as inappropriate
A well-to-do Sedona couple at the bar (one was an attorney) asked them if they would mind moving to the bar since they were done long ago with their dinner & dessert. They were occupying the table for a long time after their meals...just talking. Recall from Dann's review above, that he stated he arrived @ 5:30 pm., and sat 20 minutes later..that would be approximately 5:50 pm. Dann & guest did not leave their table until approximately 8:30 pm, which is approximately 2.5 hours after they were sat. When they were "Asked" if they would mind moving to the bar (not demanded), they gladly did so.
My wife was later told by 2 staff members that they didn't think Dann was capable of operating a vehicle safely. As the two gentlemen prepared to leave, my wife offered to call a cab for Dann & his guest. SedonaDann instantly became belligerent in front of many customers and staff. I recognized that something was not right and came to my wife's aid. Dann was exiting the restaurant where I witnessed him insulting my wife and calling her a number of names at least a half a dozen times. Dawn & I expressed, that it was our duty to care for the well-being of not only them, but the public as well. All we did was to kindly & professionally offer to call Dann a cab, but he was outraged and aggressively unreasonable. His friend remained calm and tried to quiet Dann to no avail. Dann was out of control and repeatedly spoke of how he was going to crush us on Trip Advisor. Dawn is an experience RN. She professionally and calmly tried to pacify Dann, but he only became more enraged. As he began to leave, Dann suddenly returned and aggressively approached us. After more insults and threats, Dann (a local himself of Sedona BTW), threw his to-go container of dessert at Dawn, hitting her from top to bottom. She was covered in whipped cream and chocolate. It was at that time, Dawn then decided to call the police. Our efforts, as stated before, were only out of the protection and concern for the public & Dann & his guest Vince. Dann was completely unreasonable & his reactions were aggressive, threatening and profane. Dann's outrageous, ridiculous and rude behavior only support our concern for his state of mind. SedonaDann, approximately 30 minutes later called the restaurant and threatened Dawn again. We called the police again & they suggested that we make a report and have SedonaDann arrested for assault . We agreed that he is not welcome at our restaurant and a No Trespass Order has been issued against SedonaDann so he legally cannot trespass at our restaurant again, out of concern for our patrons. We are thankful that no one was hurt on the road that night. 50+ satisfied reviewers cannot be wrong and are basing their reviews on Truth and their sober experience. SedonaDann is using Trip Advisor to take cowardly revenge and falsify the order, time sequence and actual facts of the otherwise perfect evening.
We serve all customers, locals as well as tourists alike. It doesn't matter if you're a local, a tourist or a cowboy or whatever, we serve all our customers with the best food and service we can. Our service and food and is some of the finest around and made fresh from scratch.
It should also be noted that, SedonaDann's friend was very kind and came back into the restaurant where I got him a cup of coffee. He was very cooperative and behaved like a normal and peaceful gentleman. I enjoyed Vince. He did not leave with SedonaDann remained in the restaurant for some time after and departed on good terms, but repeatedly apologized for his friend, SedonaDann. He also stated a few times how much they enjoyed their meal & the service. So I leave it to you, the public to decide who is telling the truth and to evaluate the motives. Truth always prevails!
PS. We have just received a Threatening and Blackmail letter from SedonaDann to compensate him and remove our response to his review. If TripAdvisor allows intoxicated people to write falsified reviews, then the owners have a right to at least respond with the truth and the facts......Greg
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.