We had a Grimaldi's pizza at a kids party once and it was clearly a cut above. I was quick to ask where it came from. It tasted like the New York Pizza that is so hard to find in Arizona. We went as a family, and I was surprised by the upscale environment. White tablecloths adorn the tables, wine glasses are pre placed, and the staff is very well trained. I felt like I was at Flemming's. Now this particular store is placed in a very high end mall, so the Grimaldi's in other areas may not all be like this, but this is the only one I've been to. It's location could have been the reason it was so upscale.
We were having a very nice time, enjoying all the high quality service, the food was great, really amazing, and we thought we found heaven! Until the bill came. I could not believe how expensive it was for a family of 4 to have pizza and salad! We also noticed that they charged us double for our toppings. We ordered pepperoni and Black Olive on half, and Sausage and onion on the other. THEY CHARGED US FOR 4 TOPPINGS! I was sure it was an oversight, so I mentioned it to the staff, and I was told that is what they do.
All of the fun left the evening. That is nuts! We order that same pizza all the time, for years! No one has ever charged us double! A $16 pizza became a $23 pizza! That is just wrong. I asked for the manager, surely they would correct this horror, but no. I was told that is a company policy. If I was told of this at the time I placed my order, I would have changed the order. That is just nuts. But I guess that is how they pay for all the perks.
The minute I got home, I went to the website and wrote a comment complaint, also filled out a comment card at the store. It's been months now, and I heard nothing back. But I have been told that now it's written on the menu clearly. So at least now they warn of their injustice.
I don't plan on returning unless it's a special occasion that I have no control over, or unless I have one of their free birthday coupons. If you like spending a fortune on pizza, be my guest...but if you don't just go to Red Devil in Phoenix or Tempe instead. The pizza is just as good, family owned, comfortable and service, plus the price is right. If you need all the perks to make you feel like a price or princess, go to Grimaldi's and pay more.
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