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“Fun time over a hot grill” 4 of 5 stars
Review of Benihana

Benihana
3025 W.Chandler Blvd., Chandler, AZ 85226
(480) 812-4701
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Ranked #87 of 508 restaurants in Chandler
Price range: $17 - $43
Cuisines: Japanese
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Restaurant details
Dining style: Casual Dining
Cross street: 101 Freeway Exit
Queen Creek, Arizona
Senior Contributor
48 reviews 48 reviews
25 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
“Fun time over a hot grill”
4 of 5 stars Reviewed May 1, 2012

We went to an early dinner and used a $30.00 e-mail coupon my wife received for her
birthday. If you fill out a card when you visit the restaurant you will receive a $30.00 coupon to use in your birthday month........Pretty good deal. Food and table entertainment is a good as usual. Service was just great.

  • Visited April 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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34 reviews from our community

67% Recommend
    19
    4
    6
    2
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
NC
Top Contributor
131 reviews 131 reviews
73 restaurant reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
“We left before we started”
1 of 5 stars Reviewed February 24, 2012

Worst customer server experience EVER. We had reservations for a group of 9 at 8pm. We should up promptly and were told they did not have our reservation and it would be a 90 minute wait. We even provided the confirmation number and the manager just said there was nothing he could do. We took our business down the street to a different resteraunt who immediately accomodated our party. Really the poorest service I've ever experienced.

  • Visited February 2012
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maricopa, Arizona
Contributor
13 reviews 13 reviews
9 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Terrible service!!!”
1 of 5 stars Reviewed February 6, 2012

We went here for my wife's birthday and had 2 last minute additions to our reservation. Our reservation was at 6:00 PM and we were told that to add 2 additional people to our table, they would have to push us to 8:00.
Spoke to the manager about pushing us 2 hours for the addition of 2 people. He said there was nothing they could do to help. Totally unreasonable and just unwilling to accomodate. Terrible experience!
I wrote a letter to their corporate headquarters about the incident over a week ago and still have not recevied acknowledgement from anyone in the company. Very disappointing and will not be dining at Benihana EVER AGAIN!

  • Visited January 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ
Top Contributor
87 reviews 87 reviews
61 restaurant reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
“Beni Beni good!”
5 of 5 stars Reviewed January 7, 2012

Came for dinner with our daughters when the older came home from college. Had a fantastic time. The food was great (as usual) and the service was a little off but still not bad. I think our server was busier than he was able to handle but other staff picked up his slack. We will definitely return!

  • Visited December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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Malaga, Spain
Senior Reviewer
9 reviews 9 reviews
9 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent food and service”
5 of 5 stars Reviewed January 6, 2012

Very good teppanyaki... only visited twice but each time the food and service wee excellent.

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