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“We'd love to stay here again!” 5 of 5 stars
Review of Fairfield Inn & Suites Phoenix Chandler

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Fairfield Inn & Suites Phoenix Chandler
2.5 of 5 Hotel   |   7425 W . Chandler Boulevard, Chandler, AZ 85226   |  
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Ranked #19 of 28 Hotels in Chandler
Kahului, Hawaii
Level Contributor
3 reviews
3 hotel reviews
“We'd love to stay here again!”
5 of 5 stars Reviewed September 14, 2013

Finding this hotel was a little tricky for us; it's tucked behind another hotel. After finding it once, it's location was very convenient. The area was quiet, it was easy to get onto the freeway, and it was a straight drive down to the fashion mall.

Our room was clean and we looked forward to returning to it everyday of our stay.

This hotel didn't have a restaurant. My rating for "restaurant" is for the satisfying breakfast served every morning. One morning the tea basket was low on its variety of selections so we asked the young man in charge of the breakfast area and he immediately replenished the supply.

My rating for "room service" refers to the friendly and excellent maid service we received.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank gailtrip4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 reviews from our community

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Texas
Level Contributor
259 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 stars Reviewed August 26, 2013

On our way home my lady & I needed a place to stay. Had coupon for Fairfield so gave it a try. Very good idea. $54 for the night got us friendly service, clean room, comfortable bed and quite a good breakfast. All in all, value for money on the road!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Roger61Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 11, 2013

Smoke detector was missing, no bath mat, incorrect number of towels for a room that sleeps four. No answer from front desk when we called down. Tea bin in lobby was nearly empty, no herb tea when we came back after 9 pm. Water was cold.
Tub would not drain.
Breakfast area was uncleaned even though we were only 30 minutes into breakfast and the hotel was nearly empty; there was only us and two other groups in the room. Waffle dispenser was empty. Knives were missing and could not be located by staff. No microwave in breakfast area.
All indications are that this hotel is not being maintained in accordance with Fairfield standards.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank MT K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd S, General Manager at Fairfield Inn & Suites Phoenix Chandler, responded to this review, August 13, 2013
I am very sorry for your recent experience at the Fairfield Inn & Suites Phoenix/Chandler. I can assure you that your stay was not up to our usual standards. I would love a chance to talk to you more in person regarding your stay and the issues you experienced, and so I can work on immediately correcting them for future guests. Please contact the hotel directly and ask to speak with the General Manager at your earliest convenience.

Again, I apologize for the issues you experienced, and look forward to speaking with you directly. Thank you and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 13, 2013

We live in Phoenix where it can be 114 during the summer days. We recently had an A/C unit fail in a rental and needed to put the tenants in a hotel.. in this situation, you play it day by day and may or may not need a room the next night depending upon the repair situation. The management at this hotel is very kind, professional, and accommodating. We have been Marriott members for a while and have seen all management styles across different properties... this management is among the best... our tenants were happy to have a nice cool place to stay (as happy as can be when the A/C fails)... and our hats off to the management of being flexible day to day with our needs... Thanks again! We will be making reservations at this hotel again..

Room Tip: Convenient, close to I-10, shopping, restaurants, etc...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank AnnVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queen Creek, Arizona
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 5, 2013

If this hotel had a larger pool and a water slide the occupation rate would be high. My family came here for a 4th of July getaway and to get a "stay" under the Marriott Rewards Unexpected Bonus. Two separate stays get you a free night at a Category 5 hotel. And since the AAA rate was SO cheap, it made too much sense not to stay here.

The interior design of the lobby and rooms is the updated modern look as it was built in 2009. This Fairfield is a "hybrid" hotel that is connected to the Courtyard as both share the fitness room and pool via a hallway on the first floor. The Courtyard has a bistro/Starbucks. I like the setup but I understand this hybrid has proved to be unsuccessful for Marriott franchisees. Nonetheless, my experience here was very good. Clean, visually appealing rooms. Great service--we were easily upgraded to the executive room which consists of a separate (but no closed off) room with a full sofa sleeper and a 2nd TV. The free breakfast satisfied my family of six and the dining room had plenty of tables and chairs. My only complaint is I woke up with my arm numb/asleep, which is almost always a sign of a bed too firm. Otherwise well done, Fairfield Inn Phoenix Chandler.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 3, 2013

This hotel is not easily seen. The hotel is well kept, clean and offers a decent daily breakfast. I have stayed here for the past two weeks and have been impressed with the housekeeping and the guest service. It is in a obscure location but is located very well to I10 and many restaurants. Decent breakfast and nice pool. Bed is comfy, rooms are a bit small, but comfortable.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank brandonmz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 18, 2013 via mobile

We called late after finding this listed on "local" on my cell. The helpful staff got us in a great room with a view of our truck and trailer.
We were so pleased with the rooms, beds and breakfast. This inn has been renovated and looks brand new.
Easy off the interstate yet we didn't hear any traffic sounds.

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank misssmarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Fairfield Inn & Suites Phoenix Chandler

Address: 7425 W . Chandler Boulevard, Chandler, AZ 85226
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 28 Hotels in Chandler
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Fairfield Inn & Suites Phoenix Chandler 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Fairfield Inn Phoenix Chandler Hotel Chandler
Fairfield Inn Chandler
Fairfield Chandler
Chandler Fairfield Inn

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