This was one of the worst hotel stays that we have had as a family. We were able to check in early, but when I walked into our room I was in shock. The hallways had a horrible smell and the room was so small. There were only enough towels for 2 people even though there were 4 of us staying in the room. When we asked for more towels we were told "they didn't have any more towels". We tried taking our kids to the swimming pool and when we asked for towels for the pool, there were none of those either. There were also no pillows for my children to sleep on the sofa sleeper and we were lucky enough to get 2 of those. Breakfast was a whole other issue. The man working in the kitchen was very rude! We walked in at 8:30 for breakfast and were told that nothing else was being put out because breakfast ends a 9 am. There was another guest who asked for waffle mis and was told no because he was "busy doing other things". As far as room service, that was horrible as well. One day our room was serviced but the dirty towels were left on the bars and no new towels were left. One day we found the linens for the sofa sleeper on the sofa sleeper and the next in the dresser.
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- Also Known As:
- Hawthorn Suites By Wyndham Phoenix Chandler Hotel Chandler
- Hawthorn Suites Chandler
- Chandler Hawthorn Suites