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“Horrible customer service” 1 of 5 stars
Review of Hawthorn Suites By Wyndham Phoenix Chandler

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Hawthorn Suites By Wyndham Phoenix Chandler
3.0 of 5 Hotel   |   5858 W Chandler Blvd., Chandler, AZ 85226   |  
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Ranked #22 of 27 hotels in Chandler
Denver, Colorado
1 review
“Horrible customer service”
1 of 5 stars Reviewed March 31, 2014

This was one of the worst hotel stays that we have had as a family. We were able to check in early, but when I walked into our room I was in shock. The hallways had a horrible smell and the room was so small. There were only enough towels for 2 people even though there were 4 of us staying in the room. When we asked for more towels we were told "they didn't have any more towels". We tried taking our kids to the swimming pool and when we asked for towels for the pool, there were none of those either. There were also no pillows for my children to sleep on the sofa sleeper and we were lucky enough to get 2 of those. Breakfast was a whole other issue. The man working in the kitchen was very rude! We walked in at 8:30 for breakfast and were told that nothing else was being put out because breakfast ends a 9 am. There was another guest who asked for waffle mis and was told no because he was "busy doing other things". As far as room service, that was horrible as well. One day our room was serviced but the dirty towels were left on the bars and no new towels were left. One day we found the linens for the sofa sleeper on the sofa sleeper and the next in the dresser.

Room Tip: Stay here if you are a single person looking for a cheap stay.
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  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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253 people have reviewed this hotel

Traveler rating
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    52
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Phoenix
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 30, 2014

I stayed at this hotel for 1 week and was very happy with my stay. Rooms have a full kitchen and separate bedroom. Free hot breakfast in a nice sunny room. Pool is great for kids and adults. Staff very friendly and helpful. Good location. Hallway carpets a little worn but clean. Would definitely stay again.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler
1 review
1 of 5 stars Reviewed March 29, 2014

Terrible housekeeping, carpets filthy, bad internet, Went to check out and they had me in a completely different room? Constant faucet dripping in sink

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler
1 review
5 of 5 stars Reviewed March 26, 2014

I;ve stayed here numerous times, always pleasant staff & comfortable. The 2 room suite makes me feel like it is home

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler
1 review
3 of 5 stars Reviewed March 26, 2014

Size of the room was good but the beds were very very hard. Felt like I was sleeping on the floor!!! Property outside was beautiful, but once you step inside the hallway the smell of dirty carpet was overwhelming. If the room would of smelt as bad we would have asked for a refund !! It was awful. And no elevators!!! What's up with that? Older folks have a tough time getting suitcases up those stairs. We will not be returning!!!

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 25, 2014

- We needed a place with three beds and got a room with 2 bedrooms (king beds) and a sofa bed pull out in the main room.
- Paid $732 CDN for 4 nights; which worked out to be $183/night or $61 per person

PROS:
- Good location with services close by; McDonalds, U.S. Egg Restaurant, pharmacy
- Good hot breakfast that included eggs, bacon, sausage, hot beverages, juice, cereal , baked goods and yogurt
- Used the hot tub and pool in the evening...wasn't crowded
- Staff were friendly and accommodating
CONS:
- Rooms are a bit dated, and could hear noise from upstairs...people walking around etc.
- Street noise can be quite loud; ask for a room further back from W Chandler Blvd

Summary: It suited our needs which was a place to crash after the days activities. We're not particularly fussy travelers, so staying here was "OK". I can't comment on whether we paid too much, as I couldn't find much else available. It wasn't "great" but it wasn't "bad" either, so if your expectations aren't too high and you can get a good rate, Hawthorn Suites would be fine.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silverton, British Columbia
1 review
5 of 5 stars Reviewed March 23, 2014

The rooms were just right. Had all of the amenities of home 'in case' we needed them. We used it the fridge, the coffee pot, microwave, the iron and the stove top.
It was much more than anticipated. We were able to warm up our leftovers and save on meal costs. Breakfast offered was yummy.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hawthorn Suites By Wyndham Phoenix Chandler

Address: 5858 W Chandler Blvd., Chandler, AZ 85226
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 27 hotels in Chandler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites By Wyndham Phoenix Chandler 3*
Reservation Options:
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Also Known As:
Hawthorn Suites By Wyndham Phoenix Chandler Hotel Chandler
Hawthorn Suites Chandler
Chandler Hawthorn Suites

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