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“Reviewu” 5 of 5 stars
Review of Hawthorn Suites By Wyndham Phoenix Chandler

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Hawthorn Suites By Wyndham Phoenix Chandler
3.0 of 5 Hotel   |   5858 W Chandler Blvd., Chandler, AZ 85226   |  
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Ranked #22 of 27 hotels in Chandler
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253 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Seattle
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 21, 2013 via mobile

While the staff was friendly I was disappointed in everything else and would not stay here again. The inside of the buildings smelled and were run down. The rooms were even more run down looking and there were a couple of bugs in the bathroom sink. They keep all the drains closed so you can tell they have issues with bugs in the drains, ect. The furniture was old and the bed very hard. A positive is so far I haven't woken up with any bites (knock on wood). Breakfast was also not good at all. My suggestion is stay somewhere else.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne V, General Manager at Hawthorn Suites By Wyndham Phoenix Chandler, responded to this review, August 22, 2013
Thank you for taking the time to provide us with feedback. While I am glad to hear you found our staff friendly, I am sorry your stay was less than satisfactory and I wanted to take the time to respond. We do pride ourselves on cleanliness, comfort and customer service. We are continually making upgrades to our hotel, including new mattresses in many of our suites, new bathroom fixtures and countertops, and replacing the older furniture with new furniture. While challenging in today’s economy, this is an ongoing effort and we are committed to re-investing in our hotel to continue with these improvements. As for the drains, yes, we do keep our drains closed to be proactive.. We do have a professional commercial pest control company that treats our property regularly as well. Again, I apologize for any inconveniences you experienced during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hawthorn Suites By Wyndham Phoenix Chandler

Address: 5858 W Chandler Blvd., Chandler, AZ 85226
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 27 hotels in Chandler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites By Wyndham Phoenix Chandler 3*
Reservation Options:
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Also Known As:
Hawthorn Suites By Wyndham Phoenix Chandler Hotel Chandler
Hawthorn Suites Chandler
Chandler Hawthorn Suites

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