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“Great place!” 5 of 5 stars
Review of Crowne Plaza Phoenix - Chandler Golf Resort

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Crowne Plaza Phoenix - Chandler Golf Resort
3.5 of 5 Resort   |   1 San Marcos Place, Chandler, AZ 85225 (Formerly Crowne Plaza San Marcos Golf Resort)   |  
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Ranked #19 of 28 Hotels in Chandler
El Paso
Top Contributor
80 reviews 80 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
65 helpful votes 65 helpful votes
“Great place!”
5 of 5 stars Reviewed 4 days ago NEW via mobile

From start to finish, the place was just great! The grounds were very nice & the location was outstanding. Aside from the many cats running around, it was a perfect stay; I highly recommend the place!

Stayed May 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review, 3 days ago
Thank you Peter for the great review of our resort! We hope you have the opportunity to visit us again soon.
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75 reviews from our community

Traveler rating
    24
    24
    17
    6
    4
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26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
VAIL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 2 weeks ago

This is a historic hotel near a great brewery. We stayed in a late 70's section of the hotel. Exterior walkways that are pretty dark. The rooms were okay. The golf course looked great. We ate at the San Tan brewery, or rather drank a few at San Tan!

Not a huge fan, the garden is pretty but is in front of the hotel and faces the street. There are weddings held here, wouldnt be my choice.

  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review, 2 weeks ago
Thank you for posting a review of your stay at our resort during spring training. We are glad you enjoyed our neighbors at the San Tan Brewery and we hope you will visit us again next season.
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Pittsburgh, Pennsylvania
Top Contributor
55 reviews 55 reviews
44 hotel reviews
Reviews in 41 cities Reviews in 41 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Thought this place was absolutely beautiful!! Maid service was prompt and invisible! We were in a quiet zone due to no kids. Was so peaceful!! We asked for the fire pits to be courtyard lighted, happened in moments! Nice front desk gentleman from Michigan was a sweetie pie!! He paid attention to details. Bar area and lobby was very nice. My only suggestion would be to spruce up the pool area. No bar tender on Saturday, was busy at the hotel. We used the phone and drinks were brought right out. Needs some music out there! Soft music would be nice. We enjoyed walking to all of the stores and bars and restaurants!! We had a breat time and the room was very quiet and comfortable. Thank you!

Room Tip: If you like quiet ask for the quiet zone!
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review, 3 weeks ago
Thank you for posting a great review of the Crowne Plaza San Marcos Golf Resort! We are pleased to read that you were able to enjoy many of the amenities, features and staff at our resort. We hope to have another opportunity to provide you with lodging on your next trip to the Chandler area.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in Chandler while visiting family and enjoyed the location of this resort. We were in room #205. There's lots of shopping within a short walking distance on the east side. We booked the Bed and Breakfast package which was $240 per night. I have to say that our room was outdated and dusty. The carpet and especially tile in the bathroom were both very dirty. The shower curtain fixtures were all warped, open and rusted. The view was very disappointing as it looked over the parking lot. The bed in our room had a very thin pillow top added onto it and was still too firm to get a good night's sleep on. The kids didn't want to swim in the pool because they said it tasted salty and made their skin itch. We only stayed one night before moving to another hotel. The staff seemed pretty friendly. The breakfast buffet is $15 and was pretty good. My daughter enjoyed the yogurt and waffle station while my husband enjoyed the omelette station. Our waiter was attentive. The TV did include HBO and enough cartoon channels for the kids.

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review, 3 weeks ago
Thank you for posting a review of your recent stay with us and especially for providing your room number so that we can address the concerns you listed. We are committed to providing our guests with the highest quality services and facilities and we hope you will give us another opportunity on a future visit to the Chandler area to provide you with a five star experience that all our guests deserve.
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1 review
4 of 5 stars Reviewed 4 weeks ago

Begin by saying that the resort is located in a nice historic location close to some great restaurants and shopping. The resort itself is well maintained and clean. I was most impressed by courteous and efficient staff. I was there for a week at a conference and from the beginning no matter how hectic nor what need arose the staff handled it with aplomb.
Many times during the week I was meet with a smile and assisted in whatever the situation mandated. From the front desk staff- Lisa and Stephanie in particular,JD the bellman who steered us in the right direction and many times shuttled us there to Luz who cheerfully prepared my omelette every morning. Maid service was friendly and efficient as well.
Overall a good experience and the positive interactions with the staff are too numerous to relate. Truly the staff is the reason why the resort is as fine of an experience as it is.
I would have given it 5 stars except I don't believe that the bathrooms received a remodel with the rest of the property. Also think about remodeling and opening the casitas on the fairways,I would pay $$ to stay in the historic spot!

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review, 4 weeks ago
Thank you for posting a wonderful review of the Crowne Plaza San Marcos Golf Resort!
We are very proud of our staff’s ability to make our guests feel so welcome. We agree our resort is a "great spot" and we hope you will have another opportunity to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 16, 2015

We place to be very quiet and a quaint place in a historic district in the Phoenix area. Downtown Chandler is a nice quiet area with good eating and nighttime entertainment. Not being a golfer I did not indulge in the course but the rest of the hotel was clean and well kept up, teh pool area was immaculate. Hot tub was open late but not in an area to be of bother to rooms. The rooms were clean, the bathrooms a little dated but in good repair. It was an excellent value and I would stay there again.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review, 5 weeks ago
Thank you for the great review of your stay at the Crowne Plaza San Marcos Golf Resort! We know that business travel can be tiring so we were pleased to read that you enjoyed the resort's quietness and its perfect location. We hope to see you back again when you travel to the Chandler area.
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1 review
4 of 5 stars Reviewed April 16, 2015 via mobile

I am five days into an eight day stay and the customer service has been nothing short of FANTASTIC! Although we arrived early before check in, Lisa at the front desk checked our bags with a smile and gave us pass keys to the pool and since she knew we had been traveling so long, offered us a complimentary breakfast while she hurried our room along. After getting our room ready well ahead of time, she then shuttled us to the room in the hotels golf cart. Lisa has been great each and every day we have needed anything. She has always had a smile and has met our every need. One of the many services she has offered to make our stay more comfortable was the free shuttle service. JD has been the bell hop and shuttle van driver most of the week. JD has been professional, courteous and friendly. He has been the epitome of customer service and is a true asset to the Crowne Plaza. The on duty manager we have talked to the most is Kirsten. She has been more than accommodating for any request or need we have had. Although I am writing this review before my stay is complete, I am confident the great customer service will continue. The four star rating was based on the hotel alone. Although the rooms are newly renovated, the grounds and upkeep brought the score to a four star. The staff and customer service is nothing short of FIVE stars.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review, April 16, 2015
Thank you so much for posting such a wonderful review of the Crowne Plaza San Marcos Golf Resort. It gives us great pleasure to know that our team members are making your stay one that merits a five-star rating for service. We value your business and hope your event is a great success.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Phoenix - Chandler Golf Resort

Address: 1 San Marcos Place, Chandler, AZ 85225 (Formerly Crowne Plaza San Marcos Golf Resort)
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Phoenix - Chandler Golf Resort 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Boasting an newly renovated 18-hole USGA golf course with driving range and 35,000 square feet of meeting space the San Marcos Golf Resort Hotel is the perfect place to stay. Within minutes of Cactus League Spring Training visit your favorite teams: Chicago Cubs, Giants, Diamondback and the Angels. Just outside the front door you can explore downtown historic shops, breweries and eateries. Sink into a luxurious bed, with a pile of pillows, a plush duvet and satin-soft cotton sheets and awake revitalized and fresh to a full service Coffee House, featuring Starbucks located just outside your door. Relax and cool off after your golf game or a match on our lighted tennis courts in our 1912 lounge or AJ's Restaurant. Luxurious landscaped courtyards are a great way to unwind from your meeting, or enjoy the serenity on your private patio or balcony. Take a dip in our luxurious pool and therapy spa while enjoying a cocktail or check your e-mail using our complimentary Wi-Fi and business center. Located within minutes of Chandler Mall, PF Changs, theaters, AZ State University, and corporate office parks, leave the work to us by allowing our Resort Concierge take care of your entertainment & travel desires. We are just miles from Tempe, Gilbert, Mesa and Phoenix. Listed on the National Register of Historic Places, the Crowne Plaza San Marcos Golf Resort Hotel is your perfect destination. ... more   less 
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Also Known As:
Crowne Plaza San Marcos Golf Hotel Chandler
Crowne Plaza Chandler
Chandler Crowne Plaza

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