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“Didn't really impress. Still a good value” 3 of 5 stars
Review of Crowne Plaza San Marcos Golf Resort

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Crowne Plaza San Marcos Golf Resort
3.5 of 5 Resort   |   1 San Marcos Place, Chandler, AZ 85225   |  
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Ranked #18 of 27 hotels in Chandler
Whittier, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Didn't really impress. Still a good value”
3 of 5 stars Reviewed February 26, 2014

Got this hotel last minute on Priceline and the reviews didn't really make us too confident going in. We arrived in the evening, checked in very quickly and they were very welcoming. Suggested the in house pizza place which was good for the convenience but not for the price. Here's my pros and cons of it all:

Pros:
-Proximity to downtown chandler. We were right next to the art walk at night and a very large car show in the morning.
-friendly front desk staff.
-clean room
-quiet hotel
-good deal on priceline

Cons:
-Room service staff member (selina) was very rude. She seemed inconvenienced that we had called to order a pizza and THEN called to get a wine opener. Like it was some broken law.
-we asked for a refrigerator to store breastmilk and it never came.
-We asked for a crib and it was creaky, old and had a large fabric bumper which can suffocate children on it.
-We asked for a king bed because of our baby and got two fulls instead.
-ladies at the coffee shop don't know what an americano is and they opened an hour late.

Overall for the amount of time we were there, it was fine. Would i book the same hotel again? probably not. But for this one time, it was ok.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul G, General Manager at Crowne Plaza San Marcos Golf Resort, responded to this review, March 7, 2014
Thank you for taking the time to review your stay at the Crowne Plaza San Marcos Golf Resort. Our location in downtown Chandler provides dining, shopping, and local entertainment all within walking distance of the hotel.

We will be certain to address the issues you mentioned with the appropriate staff as this is not the level of service we expect to provide our guests.

We appreciate your business and we look forward to having you back with us in the future.
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28 people have reviewed this hotel

Traveler rating
    12
    5
    6
    5
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Appleton, Wisconsin
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 26, 2014

We stayed at the Crown Plaza San Marcos 4 nights in January. It is an older hotel but well maintained & professional staff. The pool, hot tub & grounds were wonderful, and the rooms well appointed and comfortable in all ways. There was a fabulous Italian Restaurant right across the street and a nice breakfast restaurant half block away. No, this is not Trump Towers, but for the money, it was most enjoyable. If you're a "prince or princess" go somewhere else. We will go back again....

Room Tip: The courtyard rooms had nice patios & landscaping was so nice.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2014

I just stayed here for 6 nights w/my family of 6. We had two connecting rooms. I love the hotel. It is a nice size, the pool was nice and big and entertained my children and it has some history and charm to it . The rooms were very nice , clean and tastefully furnished. There is a coffee shop that brews Starbucks - I did not try their restaurant. That was because there are lots of great places to eat/shop right outside there doors. I consider myself pretty picky about hotels and this one exceeded my expectations - especially for the price.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 21, 2014 via mobile

An older hotel, typical 90's era cheap construction, corners cut in design and finishing, but withal well-maintained. Fine landscaping makes for a pleasant stroll through grounds. Not into golf, so can't comment.

Pros:
• Swimming pool very good.
• Attached restaurant okay with efficient, friendly staff.
• Adjacent to century-old Chandler shopping/dining core.
• Our room was quiet in evenings; twilight birdcalls!
• Big flatscreen with HDMI jack nice for viewing our own videos instead of the crap TV the hotel pipes in.

Need work:
• Breakfast buffet offerings blah and overpriced.
• Housekeeping challenged in keeping pool supplied with towels, picking up things out outside rooms by guests.
• In-room coffeemaker is lame--ever hear of Keurig?
• Fridge is noisy and overheating in under-bar cabinet; had to unplug it to get any sleep.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul G, General Manager at Crowne Plaza San Marcos Golf Resort, responded to this review, March 6, 2014
Thank you for reviewing your recent stay at the Crowne Plaza San Marcos Golf Resort. We are pleased that you enjoyed our newly upgraded pool and well landscaped grounds. We will be sure to address your concern with the breakfast buffet with our Director of Food and Beverage. Your comments are very important to us as we continue to upgrade our services.
We look forward to serving you again in the future.
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Additional Information about Crowne Plaza San Marcos Golf Resort

Address: 1 San Marcos Place, Chandler, AZ 85225
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 27 hotels in Chandler
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza San Marcos Golf Resort 3.5*
Official Description (provided by the hotel):
Boasting an 18-hole USGA golf course with driving range and 35,000 square feet of meeting space the San Marcos Golf Resort Hotel is the perfect place to stay. Within minutes of Cactus League Spring Training visit your favorite teams: Chicago Cubs, Giants, Diamondback and the Angels. Just outside the front door you can explore downtown historic shops, breweries and eateries. Sink into a luxurious bed, with a pile of pillows, a plush duvet and satin-soft cotton sheets and awake revitalized and fresh to a full service Coffee House, featuring Starbucks located just outside your door. Relax and cool off after your golf game or a match on our lighted tennis courts in our 1912 lounge or AJ's Restaurant. Luxurious landscaped courtyards are a great way to unwind from your meeting, or enjoy the serenity on your private patio or balcony. Take a dip in our luxurious pool and therapy spa while enjoying a cocktail or check your e-mail using our complimentary Wi-Fi and business center. Located within minutes of Chandler Mall, PF Changs, theaters, AZ State University, and corporate office parks, leave the work to us by allowing our Resort Concierge take care of your entertainment & travel desires. We are just miles from Tempe, Gilbert, Mesa and Phoenix. Listed on the National Register of Historic Places, the Crowne Plaza San Marcos Golf Resort Hotel is your perfect destination. ... more   less 
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Also Known As:
Crowne Plaza San Marcos Golf Hotel Chandler
Crowne Plaza Chandler
Chandler Crowne Plaza

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