My daughter & I arrived late (11:30 PM, after a 7 hr drive from LA) & were checked in (as I called at noon to say we'd be arriving after 11P). 2 others at the desk didn't have rooms that their reservation could honor). We got to our room to find out it was filthy & not cleaned from the prior guests. Front desk unable to move us as no other rooms. So we waited about 15 mins for housekeeping who only brought the cleaning cart...no linens. The very pleasant housekeeper said: "Do you want clean linens?" Really??!!?? No, those dirty, rumpled ones are fine....not!! No vacuuming, no scrubbing of bathroom. Ewwwww!! I replaced the empty Kleenex box that apparently the prior guests took (as no box in garbage) while he went for clean sheets. The room walls are paper thin & a noisy family beside us kept us awake our second night. Hotel room doors closing echo throughout the area. The hotel property, pool area & outside tented event areas were all clean looking & well manicured. Hotel staff were pleasant. I just question the overall room cleanliness of all of their guest rooms & how they are cleaned when rooms change over!!! They credited the first night, which was appreciated, but that doesn't make up for the ewwww factor & lack of sleep. I'd hate to see what non-Priority Club guests receive!

We just returned from a week long stay at The San Marcos. The thing that stands out about was best about our stay was the service. From the moment we called to book our room, until AFTER checking out we have received great service. We were welcomed by Brett, the Bellhop who went above and beyond for us. He not only helped with our bags, shuttled us, (via the FREE shuttle service they offer for places within 5 minutes of the hotel) but he assisted us in finding places, getting cabs, etc. The location was perfect for us, as I was attending a seminar near by. There wear countless GOOD restaurants and shops within walking distance of the Resort. We were also pleased with the restaraunt/bar in the resort. The food was great the couple of times we ate there and the prices were much more reasonable than most hotels, especially for Room service. Again, we had fantastic service by a young man named Justin who took care of our room service orders when we were there. The resort is in need of a few upgrades, new t.v.s, some new furniture to replace the sofa sleepers in the rooms, and a few basic maintenance things that could be addressed (shower heads need replaced or tightened, drains need cleaned) but it is my understanding that all of those things are being addressed and there are some great changes ahead for the San Marco. (Even if none of those issues were addressed, it would still be a great place to stay and a good value.)The history of the place is something you should be sure to check out, we will certainly be back next year. Our thanks to Shawn, Brett, Justin, and all of the staff that helped make our stay such a fantastic one!

I just returned from a business stay at this hotel. The hotel is charming and lots of history here. We had one of the wait staff tell us some of the stories of it's past. The staff here are friendly and accomodating. The restaurants are reasonably priced, and the food and service were very good.
The fact that there are so many other restaurants (and shops) within walking distance made this a great place to stay. The rooms are comfortable and quiet. The location was perfect for my business needs.
There are a couple of negatives. First, the elevator was out in the West end while I was there. It did not get repaired during my entire stay of 4 days. I'm not sure who they contract with for elevator service, but 4 days without repair to me says 'find a new vendor'. There are three floors, and lugging your suitcase up and down the stairs was difficult.
The other negative is the heating and cooling system in the rooms. It's loud, and it's sporatic. While I was there last week, Arizona had an unprecedented cold snap. There were many guests, including one of my collegues, who complained about having no heat. When the system did come on, it kicked on and off continously, and the noise level was high.
Finally, the rooms felt dated to me. Carpet and furniture was older, and they still have tube tv's.
In summary, the 'pros' of this hotel outweigh the 'cons', and I will definitely stay here again when in the Chandler area.

We called from our NYC airport and said because of storms, our flight was cancelled, we were being re-routed up to Boston, and our arrival would be considerably delayed. They said that EVEN THOUGH WE HAD PAID THE ENTIRE BILL IN ADVANCE (for the best rate), if we didn't arrive by the next morning we would be considered a No-Show and our rooms given to others, the payment forfeited!!! We got there. Rooms are fine, and spatious enough, if absolutely conventional. But with two impossibly slow elevators for the expansive wings of the property, we did a LOT of walking between parking lot and room, and room and front street where the restaurants were for reasonably priced breakfasts and local strolling. The 'heated' swimming pool was freezing, and in was located in an area where in January at least, was shaded by trees the entire day, making the whole area uncomfortably chilly. And for this -- they added a bogus daily $8 "resort fee" on top of the room rate, too expensive for the area. In short; our stay there for a necessary visit to infirm family was a mistake.